General Manager, New Business Operations
Greater NYC Area
1 week ago
Be responsible for providing oversight for the direct-to-consumer and service agreement product lines.
Own profitable execution responsibility for the businesses through the establishment of operational rhythms, policies, and procedures for all operational activities, including .
Drive operational excellence and rigor on service fulfillment (i.e. EHS Environmental Health and Safety) / Quality / Cycle / Cost / Productivity) to deliver process excellence.
Drive improvement through identification and implementation of corrective and preventative actions.
Provide full scope of leadership for a team of new business line employees, including performance evaluation, annual assessment, salary planning, and employee development and engagement.
Drive organizational and functional effectiveness to achieve business goals and develop employees.
Create a workplace environment & culture which enables new business operations to attract new, qualified talent to the organization.
Develop the next level of Services leadership.
Set the tone for EHS, with a safety first, always mindset.
Partner with Product Management to develop the long-term growth strategy for our customers..
Assist with short and long-term business planning
Work to investigate, analyze and resolve customer issues in a timely manner.