Manager, Account Management
Greater NYC Area
6 days ago
Manage a team of Account Managers with individual revenue quotas.
Train new Account Managers on process and new product lines.
Contribute to the recruiting process and take primary responsibility for interviewing, hiring, and internally promoting to scale the team.
Improve customer health and product engagement.
Coach, develop, and improve the performance of Account Managers on your team.
Track and report metrics and KPI to Director of Customer Success.
Collaborate cross-functionally with other team leaders within the Sales, Product, Marketing, and Strategy departments.
Iterate and refine existing processes to maximize account retention, upsell opportunity, and overally process efficiency.