Senior Manager, Community Experience
Greater NYC Area
Lead, coach, and nurture the global Community Experience team.
Be the ”Voice of the Worker” within Welocalize. Champion the needs our worker base and partner across teams and functions to address support issues at their source.
Own knowledge base and support documentation, and keep them updated in real time.
Own worker facing social media content creation, delivery schedule, and escalations across channels (FB, Twitter, LinkedIn, WeChat, etc) .
Define and execute an IRL worker engagement strategy, including budget, schedule, success metrics etc.
Own worker support and engagement reporting.