Technical Account Manager
Greater NYC Area
2 weeks ago
The Technical Account Manager (TAM) is a senior consulting role. The TAM is responsible for driving customer success and partners closely with internal and client teams to optimize and successfully deliver client implementation and ongoing maintenance of Payfone products and services.
The TAM will drive the customer to increasing levels of value realization. The successful candidate should expect to hold quarterly business reviews with the customer and the customer’s executives. During those meetings, the TAM will present the status of the Payfone project as it relates to the client’s business.
The TAM consultatively develops clear solutions to use cases with our proprietary software products. This role supports the internal and external processes that lead to onboarding, satisfaction, growth, & retention with a focus on connecting customer needs to our capabilities. The candidate has a strong command of data analytics, business analysis, solution design, application architecture, project management, & consultative solution selling.