Customer Success Jobs in NYC

150

Customer Success and Implementation Specialist

Gameffective
Greater NYC Area
5 hours ago
+15
2+ years of relevant experience. Preferable working for SaaS companies or one of the big SI. Customer service orientation – excellent verbal skills. Ability to articulate messages clearly guide of customers. Experience in SQL. experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.). experience in systems integration (Plus). Strong team player but still a self-starter. Strong analytical skills. Excellent troubleshooting capabilties. Excellent time management skills. Eager to learn with effective self-learning skills. Excellent verbal and written communication skills.

Client Success Manager

Outcome Health
Greater NYC Area
5 hours ago
As a Client Success Manager at Outcome Health, you will manage the end-to-end campaign life cycle - prep, launch, track and measurement - to ensure successful implementation. You will partner with sales to offer ongoing support throughout the client relationship, with a focus on delivering an exceptional level of customer service.  Because this role sits at the critical intersection of what is sold, what is expected and what we deliver, all decisions and actions must be evaluated from the lens of the customer. The ideal candidate will be a high-performer with a customer-centric mindset, track record of flawless execution on client deliverables, a strong sense of urgency, relentless follow-through.

Technical Account Manager 2019, West

Cockroach Labs
Greater NYC Area
5 hours ago
+20
Our Technical Account Managers help customers fully utilize the technical benefits of CockroachDB. We believe that in order for a Technical Account Manager to be successful, they must understand every part of the database, produce reusable artifacts that demonstrate strengths and disseminate the information, while balancing both reactive and proactive activities. The reusable artifacts are crucial in generating effective and efficient proactive activities.

Partner Manager - Spanish Speaking

Talkwalker
Greater NYC Area
8 hours ago
+18
Develop the partner network in your region by closing partnership deals in the consulting, media monitoring, business intelligence, and IT integrator industries. Manage partnerships to optimize opportunities and grow partner revenue. Network and attend relevant conferences and trade shows. Report to Head of Partnerships and work in close conjunction with our direct sales team. Participate in our overall partner sales strategy.

Membership Experience Associate

Rent the Runway
Greater NYC Area
8 hours ago
+38
Rent the Runway is looking for full time Membership Experience Associate to join the growing Customer Experience team at our Dream Fulfillment Center in Secaucus, NJ. In this role, you will be responsible for clear and concise communication around “the smartest way to get dressed” and general perks of membership. Your ultimate goal: increase subscriber loyalty through relationship management and customer education of the subscription value proposition. You will consistently analyze and share customer feedback, and contribute to developing new techniques to ensure customer retention. As a Membership Experience Associate, you will be trained on all aspects of the RTR brand, CX tools/systems and will have the opportunity to be exposed to various aspects of the business.

Customer Experience Operations Associate

Customer Experience Associate II - Weekends Only

Claims Team Lead

Enterprise Relationship Manager

LeafLink
Greater NYC Area
5 hours ago
+12
LeafLink is seeking an experienced Enterprise Relationship Manager to join our fast-growing team. In this role you will be responsible for managing LeafLink Financial’s relationship with the largest cannabis brands in the industry and create a network effect across the LeafLink platform, setting a new standard on how the industry transacts. This role will allow you to build relationships with executive teams and strategize on ways LeafLink can improve and simplify their business operations. This role is highly collaborative, requires creative thinking, sales expertise, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services offerings. This role will require you to interface directly with our executive team, client experience, sales, marketing, and engineering teams. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

Programmatic Technical Account Manager

Ogury
Greater NYC Area
15 hours ago
Ogury is hiring a Programmatic Technical Account Manager (TAM) to join our growing team in NYC. The TAM will master Ogury’s platform capabilities while developing and maintaining relationships with some of the largest marketers in the world (brands, agencies, and trading desks) to ensure programmatic campaign success. The ideal candidate is a quick and autonomous learner who displays excellent communication skills, project management skills, and thinks creatively to solve client challenges. The TAM will maintain full ownership and will serve in a proactive advisory role in monitoring, tracking, and delivering programmatic executions, including assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing Ogury’s platform capabilities. Ideal candidates will be able to problem solve and work well with internal divisions across Engineering, Product, Sales, and Business Intelligence.

Senior Sales Manager (Midsize e-Commerce brands)

Aitarget
Greater NYC Area
21 hours ago
Are you passionate about working with top technological solutions and closing deals? Let’s do it together. As a Senior Sales Manager at Aitarget, you put your experience and aspiration for growing business. You will prospect mid-size e-commerce brands and agencies, build relations and close deals to help them scale business with our innovative marketing solution. We are looking for ambitious leaders to move fast and grow. Our US business is

Wow Specialist (Seasonal)

Primary Kids
Greater NYC Area
21 hours ago
+19
About Us Primary is a vertically integrated ecommerce brand that is changing how parents shop for kids clothes. We have our sights set on transforming the $30B kids clothing industry in the U.S. We are venture-backed, and building a team of superstars with significant experience across ecommerce, apparel, and technology. We launched mid-2015 to overwhelming press and customer response (82 NPS score), and are on our way to building a break

Customer Success Specialist

Better.com
Greater NYC Area
21 hours ago
+23
About Better.com: We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical. So far, we’ve: Helped more than 10,000 families get home Financed over $2B in loans Saved families an average of $32,000 in fees over the life

Senior Director, Client Success

Affirm
Greater NYC Area
22 hours ago
+29
The Affirm Commercial team is searching for a Sr. Director of Client Success to lead a team of Client Success Managers and executive relationships with Affirm's top-tier, enterprise clients. This role requires a dynamic professional with a commercial bent, who can grow and develop a highly skilled team through high-growth organizational stages.

Customer Success Manager

InviteManager
Greater NYC Area
1 day ago
The Customer Success Manager provides vision and execution in maintaining/developing sales growth in existing accounts, creating and identifying opportunities in existing accounts for the sale of additional services and solutions. This role is responsible for the integration, optimization, upsell and contract renewal of InviteManager’s existing customer base. The CSM provides proactive, focused attention to identify upsell opportunities and

Customer Integration Engineer

Dynamic Yield
Greater NYC Area
1 day ago
+45
A successful Customer Success Engineer works with customers to assess their requirements for personalization and optimization. They develop and deliver customers with unique implementations through the on-boarding and adoption phases until deployment and transfer necessary knowledge for customer success. This is a role for lovers of technical knowledge, lovers of developing projects from phase to phase, and for those who get satisfaction from making customers radiate with joy.

Client Onboarding Manager

Dynamic Yield
Greater NYC Area
1 day ago
+45
Dynamic Yield is looking for a Client Onboarding Manager to join our growing Customer Success department. On-boarding is a pivotal moment in our customers’ life cycle because it is the first time they experience the product and service for themselves. We view ourselves as trusted partners for our customers, and product experts that they rely on us during implementation. Client On-boarding Managers play a crucial role as the bridge between Sales, and Customer Success to set the stage for a long-lasting and successful customer relationship. On a day to day basis, the Client Onboarding Manager works in tight partnership with the Client on the following:

Associate Director of Client Strategy - Financial…

Movable Ink
Greater NYC Area
2 days ago
+25
The Associate Director of Client Strategy be charged with driving quantifiable, measurable and winning strategies for applications of Movable Ink software for a named list of 15-20 of our most strategic accounts. A major focus of the role will be to own short term engagements with our most strategic clients, where the goal will be to solve C level problems with Movable Ink technology.

Customer Care Manager

Attune
Greater NYC Area
2 days ago
+40
We're looking for a Customer Care Manager to help bring Customer Care at Attune to the next level. The Customer Care Manager will report to the Director of Operations. In addition to providing mentorship and coaching to a growing organization of associates and team leads, you'll be the champion for amazing customer experience in Customer Care - building the tools, training, and systems that make delivering that possible.

Director of Customer Success

CreatorIQ
Greater NYC Area
2 days ago
+32
CreatorIQ is looking for an experienced Director of Customer Success who is passionate about the success of our customers and has a strong track record in SaaS and media companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy. Reporting to the Senior Director of Customer Success, the Director of Customer Success will own the oversight and management of our New York customer segment. This will include: overseeing a team of Customer Success Leads in our NYC office, managing to quarterly gross and net retention targets, driving process to scale our organization effectively, serving as a point of contact for client escalations, and delivering on the highest levels of customer satisfaction.

Customer Success Associate

Bubble
Greater NYC Area
2 days ago
Bubble enables thousands of businesses around the world to build software solutions without code. Our users use Bubble to build personal, side projects to VC-backed startups. We are often a critical part of our customers’ operations and are very proud to help businesses achieve success through better software. As our Customer Success Associate, you'll engage with Bubble users and prospective users and help them get the best out of Bubble. You'll

Client Success Manager

Zipari
2 days ago
+22
Managing an assigned portfolio of existing customers ensuring overall client success and satisfaction by building strong, long-lasting customer relationships. Operating as the lead point of contact for all matters specific to your accounts. Working to acquire additional revenue streams from assigned clients. Working with sales to negotiate/close contracts and SOWs. Ensuring timely and successful delivery of our products according to customer needs and objectives and communicating status of initiatives to internal and external stakeholders on a recurring basis. Developing trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors and oversee customer retention campaigns. Learning and recognizing triggers based on client behavior and engage clients to ensure complete satisfaction. Preparing and delivering account reports including SLA reports. Assisting with challenging client requests and issue escalations as needed.

Customer Success Manager

Bluecore
Greater NYC Area
2 days ago
+24
As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with world class ecommerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization. The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life.

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