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NYC Tech Jobs and Startup Jobs

15

Customer Success Representative - 11:00 a.m. - 8:0…

Justworks
Greater NYC Area
1 day ago
+37
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Network Engineer

Customer Success Tools/Zendesk Administrator

Claims Coordinator

First Impressions Associate

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Principal System Reliability Owner

Lifion by ADP
Greater NYC Area
1 day ago
+30
The Principal System Reliability Owner will be responsible for management of ADP's Global Product & Technology (GPT) agenda on achieving a fundamentally better reliability posture. System Reliability Owners use engineering and development mindset to determine solutions that will ultimately improve the availability, performance, and security of the external facing software products and internal applications used by ADP's clients, partners and associates.  We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies. 

Director of Customer Support Operations

DailyPay, Inc.
Greater NYC Area
2 days ago
+31
The Director of Customer Support Operations will be responsible for equipping team members with the right tools, as well as creating processes and workflows across the revenue teams and the business, to assist with operating effectiveness and skill development.  They will be in charge of systems and process controls for our CRM (HubSpot), SurveyMonkey (administering partner surveys), Trello (managing the ticket board between PST and Tech/Product), Atlassian (PST page updates) as well as Tableau (backlog reporting). You will focus on enabling Strategy and Operations, specifically focused on the Customer Success Team and collaborating with product, marketing and business operations to develop appropriate assets and processes. You will be driving strategic projects that will enable our CS organization.

Customer Care Manager

Attune
Greater NYC Area
5 days ago
+40
We're looking for a Customer Care Manager to help bring Customer Care at Attune to the next level. The Customer Care Manager will report to the Director of Operations. In addition to providing mentorship and coaching to a growing organization of associates and team leads, you'll be the champion for amazing customer experience in Customer Care - building the tools, training, and systems that make delivering that possible.

Personal & Executive Assistant to the CEO/Co-F…

Museum of Ice Cream
Greater NYC Area
1 week ago
Museum of Ice Cream is seeking a service-oriented, self-starting, enthusiastic, responsible go-getter with an enthusiastic attitude. As the Executive and Personal Assistant to Museum of Ice Cream’s Founders, you play a crucial role in the operations of the company, serving as the right-hand to our CEO & President. In this position, you will be a critical component of keeping our Founders on track to accomplish short- and long-term goals.

Customer Success Manager

Snappy Gifts
Greater NYC Area
1 week ago
+28
Snappy is looking for a fast learner, multi-task Rockstar to join our Customer Happiness team!  Snappy Gifts is a fast-growing enterprise gifting platform that’s disrupting the corporate gifting market. Snappy Gifts offers its client’s employees a great experience that increases their motivation, happiness, and appreciation. Snappy is rapidly growing its Account Manager's team and we’re looking for someone special to join our team and grow with

Head of Sales & Marketing - Stealth Memory Car…

BCG Digital Ventures
Greater NYC Area
2 weeks ago
+24
Oversee development and execution of the company's sales & marketing strategy. Define and build out the venture's B2B organizational structure focused on acquiring assisted living residences. Define strategy for building out the B2C structure and hire a marketing team to drive customer acquisition with a focus on digital marketing. Assess, build and manage a sales pipeline of targets across relevant channels to deliver on the company's growth objectives. Work closely with Product/Engineering and Finance/Operations teams to bring market/customer needs and feedback into the product roadmap, and to align with growth strategy and requirements. Cultivate alternative business models, such as strategic partnerships, to optimize the delivery of the company's offerings in a variety of market segments. Oversee the development of the KPI's and assessment systems to continually monitor the success of the marketplace; update operational plans accordingly based on data-driven analysis. Actively maintain a detailed perspective on the assisted living industry and the competitive landscape, specifically regarding tech-enabled products in the space.

Chief Executive Officer - Stealth Memory Care Startup

CEO- FinTech Venture Startup

Operations Manager

Head of Marketing - Fern Health

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Vendor Manager, Language Operations

AlphaSights
Greater NYC Area
2 weeks ago
+36
We’re looking for a driven and detail-oriented Vendor Manager to oversee and lead AlphaScribes’ community of remote transcriptionists, language professionals and transcription vendors. You will partner with other functions, such as Recruiting and Communications, to recruit the best language professionals, onboard and train new members, while promoting current or developing new incentive programs and motivational messaging. In your role as a Vendor Manager, you’ll have the opportunity to develop, grow and improve the effectiveness and quality of AlphaScribes’ remote language professionals and vendors. You’ll be expected to take ownership of the relationships, engage with the community and deliver outstanding outcomes for AlphaSights as a result.

Application Support Engineer

AlphaSights
Greater NYC Area
2 weeks ago
+36
AlphaSights is looking for a proactive and driven Application Support Engineer to join the Technical Operations (TechOps) Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the Application Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact. Working alongside our Software Engineering team and Product Managers, you will focus on supporting the user experience that is driven by the development of new and innovative products, as well as enhancing existing products and technologies.

Associate Program (January 2020)

AlphaSights
Greater NYC Area
2 weeks ago
+36
As an Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Associate Program (September 2019)

AlphaSights
Greater NYC Area
2 weeks ago
+36
As an Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Experienced Associate Program

AlphaSights
Greater NYC Area
2 weeks ago
+36
As an Experienced Associate on our client service team, you’ll act as the connection point between our clients and industry experts. Your role is to focus on clients’ knowledge gaps and identify experts with the knowledge that can address them. Thinking quickly and critically, you’ll conduct surface-level research on companies and industries to identify the precise experts around the globe who can answer our clients’ questions. You’ll spend considerable time reaching out by phone to experts to assess whether their knowledge is a relevant match to the client request you’re working on and you’ll connect qualified experts to our clients in real time. Working on several client requests at the same time, you’ll need to learn effective prioritization to efficiently identify and qualify highly relevant expertise.

Client Protection Associate - Immediate Start

AlphaSights
Greater NYC Area
2 weeks ago
+36
You will be joining a global team at entry-level and you will work closely with our core service delivery teams to ensure our clients are always served to the highest standards. The role requires attention to detail, problem-solving skills, lots of responsibility, as well as constant communication.

IT Support Engineer I

AlphaSights
Greater NYC Area
3 weeks ago
+36
AlphaSights is looking for a proactive and driven individual to join the Technical Operations Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Engineer I therefore represents a visible and valued opportunity for the right candidate to have an immediate impact in the New York office. From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and take responsibility for both your successes and failures. You also need to be proactive, creative, and enjoy interacting with other people. We expect you always to be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

General Manager

CAMP
Greater NYC Area
3 weeks ago
About the Company CAMP is a startup retailer built to engage and inspire young families. CAMP combines merchandise, experience, play and media. CAMP will open its flagship store in Flatiron, NYC (110 5th ave) November 2018. What is the Role? We are  looking for a General Manager for our NYC Flagship location. You will be responsible for: Building, leading and managing a team of store experience managers and associates dedicated to

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,887
Min: $31K
Max: $88K
Office Manager $61,127
Min: $40K
Max: $88K
Operations Associate $61,229
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $71,564
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $77,318
Min: $40K
Max: $150K
Business Analyst $87,532
Min: $12K
Max: $167K
Marketing Operations Manager $87,800
Min: $67K
Max: $116K
Business Intelligence Analyst $88,682
Min: $55K
Max: $125K
Operations Manager $91,194
Min: $45K
Max: $250K
Sales Operations Manager $103,615
Min: $50K
Max: $150K
Senior Business Analyst $103,630
Min: $74K
Max: $175K
Director of Operations $125,777
Min: $55K
Max: $200K
Director of Customer Success $136,560
Min: $98K
Max: $208K
Vice President of Operations $182,565
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $212,725
Min: $95K
Max: $588K

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+27
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+32
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