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NYC Tech Jobs and Startup Jobs

16

Store Experience Manager

Rent the Runway
Greater NYC Area
1 hour ago
+38
As the Store Experience Manager, you own the customer experience in our store. Your primary focus is to build a customer-centric environment through the development of the team and ownership of the space. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers, as well as working with leadership to escalate and resolve issues. This is a great position for an entrepreneurial, passionate, and inspiring leader who wants to build the future of the retail experience for the rental revolution.

Store Operations Manager

Facilities Technician

Customer Experience Associate II

Membership Experience Associate

Director of Training (CX and Retail)

Claims Associate

Customer Experience Operations Associate

Team Lead, Customer Experience - 1-10pm shift

Weekend Team Lead, Customer Experience - Saturday & Sunday required

Executive Assistant

Manager, Facilities

Customer Experience Associate II - Weekends Only

Drop-Off Box Associate

Network Engineer

Manager, Customer Experience Operations

Senior Manager, Retail Operations

Claims Team Lead

Team Lead, Operations

Manager, Operations

Sr Manager, Operations

Load 10 more jobs21 jobs at Rent the Runway

Head of Value Consulting

Collibra
Greater NYC Area
17 hours ago
+34
The Value Consulting team will help our customers transform their organizations through a Data Intelligence capability by collaboratively developing investment justifications for the Collibra platform, aligning our platform capabilities to business outcomes and strategic imperatives and building business cases. Successful Value Consultants will provide thought leadership, strategic delivery advice and expert consultation to support customer innovation and value creation. This is a critical leadership role within our organization to build a new team to help grow sales pipeline and secure license revenue whilst maintaining our thought leadership position. 

Customer Advisory Manager

Customer Advisory Manager

Director, Enterprise Deal Desk

Premium Support Engineer

Head of Workplace & Real Estate, North America

Customer Advisory Director

System Engineer

Head of Compliance

Sr, Manager, Customer Advisory Management

Application Support Engineer

Load 7 more jobs11 jobs at Collibra

Developer Support Engineer II

DigitalOcean
Greater NYC Area
2 days ago
+14
We are looking for a Developer Support Engineer to join our Developer Support Core team. Reporting to the Manager of Support for Core, you’ll be responsible for connecting customers from around the world with the resources needed to enable them to fully utilize our platform and advocating for their needs. As a Developer Support Engineer focused on providing exceptional support for our Core (Compute, Storage, and Network) offering, and through engagement and collaboration with our Core, Product, and Engineering teams, you’ll have the opportunity to connect with and directly impact each customers' experience and journey on our platform.

Director, Organizational Development

Wow Specialist (Seasonal)

Primary Kids
Greater NYC Area
3 days ago
+19
About Us Primary is a vertically integrated ecommerce brand that is changing how parents shop for kids clothes. We have our sights set on transforming the $30B kids clothing industry in the U.S. We are venture-backed, and building a team of superstars with significant experience across ecommerce, apparel, and technology. We launched mid-2015 to overwhelming press and customer response (82 NPS score), and are on our way to building a break

Manager, Customer Care

Aircall
Greater NYC Area
4 days ago
+21
The customer experience is the heart of Aircall and we are looking for a tech-savvy individual who is looking to help their team and customers succeed. You will work closely with the Customer Success Leadership to ensure that our support and onboarding teams are providing world class customer experiences as we grow and scale.

Sr. Customer Success Manager (Commercial)

Box
Greater NYC Area
5 days ago
+19
In this full-time role you will work with new and existing SMB customers (small and medium sized) to ensure they are supremely successful with and delighted by Box. It is your responsibility to effectively onboard these accounts onto our services, spur usage in the early stages and ongoing, ensure Box is delivering tremendous value and positive outcomes for our customers. You will work with your customers to proactively drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and educating customers on how it can benefit them. If you love working with customers and thrive in a fast-paced environment, then we want to talk to you.

Enterprise Support Specialist

Vimeo
Greater NYC Area
5 days ago
+50
The Enterprise Support Representative (ESR) is a tech support professional working as a part of the Enterprise Support Team. Considered as Tier 1, the ESR is the first customer interaction point for any issues (technical or other) in the course of enterprise customers using Vimeo products and services. This position is responsible for a first (and lasting) impression of Vimeo’s commitment to our creators’ success and has the unique opportunity to deliver a world class support experience, enabling the customer to resume the usage of our products with minimal or no interruptions. The ESR will have solid technical support experience and ability to quickly learn new products and technologies in one of the most pervasive technical fields today.

Enterprise Support Team Leader

IT Specialist

Technical Account Manager

OwnBackup
Greater NYC Area
5 days ago
We are looking for a driven and detail oriented Technical Account Manager to join our excellent dynamic team that supports our customers primarily in the Salesforce.com ecosystem. You will have responsibility for a small number of assigned accounts, maintaining a single-minded focus to ensure clients are extracting the most value out of the OwnBackup platform. The TAM will have a track record in translating complex technical issues into tangible solutions. Collaboration with our most strategic customers is a primary responsibility, demonstrating comprehensive knowledge of the OwnBackup platform. You will forge relationships with your customers, developing a deep technical understanding of their Salesforce implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through a resolution of such incidents.

Customer Success Manager - Enterprise | East

BetterCloud
Greater NYC Area
6 days ago
+20
BetterCloud Enterprise Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Director of Customer Success

BetterCloud
Greater NYC Area
1 week ago
+20
The Director of Customer Success, Corporate is responsible for leading a team that is responsible for driving adoption and successful business outcomes for BetterCloud customers. This role includes leading a team of Customer Success Managers, providing support for customer escalations & renewals negotiation, guiding strategy around upsells and growth, and serving as an industry thought leader. You will also be responsible for helping craft the overarching Customer Success strategy in partnership with the VP of Customer Success. 

Customer Success Manager

Aircall
Greater NYC Area
1 week ago
+21
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Partner Account Manager

Aircall
Greater NYC Area
1 week ago
+21
Aircall is looking for an outstanding Partner Account Manager to develop and nurture the relationship with a portfolio of Strategic Partners. As their single point of contact, the PAM will own the entire partner engagement lifecycle from solution definition/build to go-to-market and on-going alliance management. The objective is to grow revenue from the partnership via business referrals, co-marketing actions and co-selling initiatives. Candidat

Head of Merchandising

Grailed
Greater NYC Area
1 week ago
The Head of Merchandising / GM should be creative and undeterred by roadblocks, able to find alternative solutions to reach performance goals. Many traditional solutions at other companies may not be applicable at Grailed due to the nature of our two-sided marketplace, requiring a candidate adept at testing new opportunities with cross-functional partners. All leaders at Grailed are “managers-doers,” able to both drive the big picture and roll up ones’ sleeves when necessary.

Special Orders Associate

Moda Operandi
Greater NYC Area
2 weeks ago
+46
The Associate will support the Client Experience team with Stylist client requests. They will collaborate with cross-functional partners and build relationships with vendors to drive sales opportunities for the Trunk Show and Boutique businesses across RTW, Accessories and Fine Jewelry divisions.

Customer Experience Specialist

Moda Operandi
Greater NYC Area
3 weeks ago
+46
The Customer Experience Specialist is responsible for providing a superior level of service to our global, demanding customers by anticipating needs, solving service issues and increasing customer conversion and retention. The ideal candidate must be flexible with the ability to work Saturdays and Sundays. During particularly busy periods, your schedule may fluctuate.

Senior Software Engineer - NetSuite

Moda Operandi
Greater NYC Area
3 weeks ago
+46
Build state of the art systems that have real revenue-generating impact. Be creative and experiment with new solutions while also being pragmatic and committed to code optimization, maintainability, and quality that can scale to a large user base. Help define our development environment, and communicate the best development practices within the organization (code reviews, testing, lighting talks, etc). Develop and implement distributed systems using best practices and tools - including documentation and evangelism. Work closely with other teams (business partners, Product, and UX) to drive product development. Own everything from development through to production, including AWS assets. Lead discussions and contribute to technical architecture decisions. Mentor more junior engineers.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,887
Min: $31K
Max: $88K
Office Manager $61,127
Min: $40K
Max: $88K
Operations Associate $61,333
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $72,488
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $77,505
Min: $40K
Max: $150K
Marketing Operations Manager $87,800
Min: $67K
Max: $116K
Business Analyst $88,076
Min: $12K
Max: $167K
Business Intelligence Analyst $88,682
Min: $55K
Max: $125K
Operations Manager $91,611
Min: $45K
Max: $250K
Sales Operations Manager $103,615
Min: $50K
Max: $150K
Senior Business Analyst $103,630
Min: $74K
Max: $175K
Director of Operations $125,777
Min: $55K
Max: $200K
Director of Customer Success $136,833
Min: $98K
Max: $208K
Vice President of Operations $182,565
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $212,725
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+27
Fitness, Hardware
+32
Real Estate, Sharing Economy
+37
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