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NYC Tech Jobs and Startup Jobs

12

Enterprise Support Specialist

Vimeo
Greater NYC Area
14 hours ago
+50
The Enterprise Support Representative (ESR) is a tech support professional working as a part of the Enterprise Support Team. Considered as Tier 1, the ESR is the first customer interaction point for any issues (technical or other) in the course of enterprise customers using Vimeo products and services. This position is responsible for a first (and lasting) impression of Vimeo’s commitment to our creators’ success and has the unique opportunity to deliver a world class support experience, enabling the customer to resume the usage of our products with minimal or no interruptions. The ESR will have solid technical support experience and ability to quickly learn new products and technologies in one of the most pervasive technical fields today.

Enterprise Support Team Leader

IT Specialist

Manager, Customer Care

Aircall
Greater NYC Area
2 days ago
+22
The customer experience is the heart of Aircall and we are looking for a tech-savvy individual who is looking to help their team and customers succeed. You will work closely with the Customer Success Leadership to ensure that our support and onboarding teams are providing world class customer experiences as we grow and scale.

Head of Workplace & Real Estate, North America

Collibra
Greater NYC Area
3 days ago
+34
As the senior manager in the region, you will be responsible for Collibra’s offices across North America, ensuring they operate seamlessly, reflect company culture and values, and are places where Collibrians love to come to work! This role will oversee our main office in New York and satellite locations across North America. Touching on everything from office safety and security to the snacks that we provide, the Head of Workplace and Real Estate will impact nearly every person that comes through our door. They will also work closely with our partner teams around the globe to develop programs, processes, and procedures, and ensure they are successfully implemented at each site. 

Customer Advisory Director

System Engineer

Senior Manager, Services Portfolio

Onboarding Engineer

Application Support Engineer

Premium Support Engineer

Load 3 more jobs7 jobs at Collibra

Sr. Customer Success Manager (Commercial)

Box
Greater NYC Area
3 days ago
+19
In this full-time role you will work with new and existing SMB customers (small and medium sized) to ensure they are supremely successful with and delighted by Box. It is your responsibility to effectively onboard these accounts onto our services, spur usage in the early stages and ongoing, ensure Box is delivering tremendous value and positive outcomes for our customers. You will work with your customers to proactively drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and educating customers on how it can benefit them. If you love working with customers and thrive in a fast-paced environment, then we want to talk to you.

Customer Success Manager - Enterprise | East

BetterCloud
Greater NYC Area
4 days ago
+20
BetterCloud Enterprise Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Partner Account Manager

Aircall
Greater NYC Area
4 days ago
+22
Aircall is looking for an outstanding Partner Account Manager to develop and nurture the relationship with a portfolio of Strategic Partners. As their single point of contact, the PAM will own the entire partner engagement lifecycle from solution definition/build to go-to-market and on-going alliance management. The objective is to grow revenue from the partnership via business referrals, co-marketing actions and co-selling initiatives. Candidat

Customer Success Manager

Aircall
Greater NYC Area
5 days ago
+22
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Client Onboarding Specialist

Aircall
Greater NYC Area
1 week ago
+22
Review and understand clients’ business and communication challenges to successfully implement solutions Onboarding and training of new customers to ensure they are setup for maximum success. Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers. Maintain and track all projects and documentation. Ensure proper and consistent communication of status to the client and the Aircall team. Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition. Analyze, organize, and communicate customer feedback to the Product, Engineering and Sales Teams.

IT Executive Desktop Engineer (Onsite)

Entara
Greater NYC Area
1 week ago
+11
Our NYC IT Executive Desktop Engineer Engineer is primarily responsible for providing first- and second-tier on-site support exclusively to one of Entara’s key clients. Issues range from desktop support issues for executives to network and systems support issues, as well as working alongside the client team as an integral project resource. Being a role that is relied upon by both our client’s end users and IT staff, this role is integral to the success of one of our key client relationships and is tasked with being the proactive, gap-filler guru versus a master at just “keeping things afloat”. Our NYC Engineer will be the acting face for our company, building our brand in the Big Apple and must be up to the challenge! 

Customer Support Associate

Aircall
Greater NYC Area
1 week ago
+22
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Director, Organizational Development

DigitalOcean
Greater NYC Area
2 weeks ago
+14
We are expanding our rich culture of employee engagement at DO and seeking a Director of Organizational Development. This thought leader will establish strategies, programs, and tactics that enable our organization, teams, managers, and employees to grow and thrive. Reporting to the Chief People Officer, the Director of Organizational Development, will own all learning and organizational development programs at the company, ensuring that all employees are receiving the support they need to perform to their full potential. The Director of Organizational Development will be responsible for the oversight, design, and delivery of performance and talent management programs to our highly distributed office and remote workforce. This critical role also helps to support and manage change, and improve performance at all levels in our high growth business. At DO, we know that career growth and development are primary drivers of engagement and retention and are integral to our company’s success. This individual should be passionate about creating programs that catalyze growth and maximize performance, partnered with a highly engaged People Team.

Senior Program Manager: Hatch for Startups

Office Coordinator

Merrill Corporation
Greater NYC Area
2 weeks ago
+11
The Office Coordinator provides comprehensive customer service and administration support service to the New York office and internal clients, ensuring the appropriate procedures and supporting documentation are completed and filed.  The role is broad and varied providing reception and administration support, Facilities assistance and support to the Sales support team.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,887
Min: $31K
Max: $88K
Office Manager $60,264
Min: $40K
Max: $88K
Operations Associate $61,145
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $72,488
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $76,090
Min: $40K
Max: $150K
Business Analyst $87,163
Min: $12K
Max: $167K
Operations Manager $87,326
Min: $45K
Max: $132K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $89,669
Min: $55K
Max: $125K
Senior Business Analyst $102,021
Min: $74K
Max: $175K
Sales Operations Manager $106,214
Min: $50K
Max: $150K
Director of Operations $126,892
Min: $55K
Max: $200K
Director of Customer Success $136,652
Min: $98K
Max: $208K
Vice President of Operations $181,350
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $210,955
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+27
Fitness, Hardware
+37
HR Tech, Payments
+24
Angel or VC Firm, Artificial Intelligence

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