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NYC Tech Jobs and Startup Jobs

17

IT Operations Manager

Cockroach Labs
Greater NYC Area
3 days ago
+20
We are looking for an IT Operations Manager to create and maintain simple and intuitive technology experiences across our internal systems and products. This is an incredible opportunity for a seasoned IT leader to make their mark on a growing team. You will lay the foundations for our distributed expansion, and ensure infrastructure improvements align with company goals and be a champion of our culture of transparency and respect. You are a team player with the ability to collaborate effortlessly with multiple, sometimes distributed, stakeholders to develop creative solutions.

Customer Success Manager

Aircall
Greater NYC Area
4 days ago
+22
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Customer Support Associate

Aircall
Greater NYC Area
4 days ago
+22
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Technical Trainer

Turbonomic
Greater NYC Area
5 days ago
+23
Educate on the Turbonomic value proposition and platform. Develop, design and produce training courseware. Contribute to technical content to our Certification Programs. Teach customers, partners, and employees on all aspects of our autonomic platform. Deliver training at customer locations and online.

Customer Success Manager - Enterprise

BetterCloud
Greater NYC Area
5 days ago
+20
BetterCloud Enterprise Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

People Operations Coordinator

Bubble
Manhattan
6 days ago
Bubble enables thousands of businesses around the world to build software solutions without code. Our users use Bubble to build personal, side projects to VC-backed startups. We are often a critical part of our customers’ operations and are very proud to help businesses achieve success through better software.   We are looking for a talented full-time People Operations Coordinator to help us scale our team quickly over the next year. As the

Technical Customer Support Engineer

Turbonomic
Greater NYC Area
1 week ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Senior Technical Trainer

Turbonomic
Greater NYC Area
1 week ago
+23
Are you a customer-focused technology guru, hungry and obsessed about education?

Technical Support Engineer

Turbonomic
Greater NYC Area
1 week ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Onboarding Engineer

Collibra
Greater NYC Area
1 week ago
+34
Collibra provides a complementary, white-glove Technical Onboarding for all new customers to ensure their initial success as they begin their Data Governance journey. Our Onboarding Engineers guide our customers through a sequence of technical enablement sessions ranging from installation and configuration to high level advisory services such as education on the Collibra API and Data Governance best practices. The Onboarding team plays a crucial role in establishing a post-sale relationship, guiding new customers through unfamiliar territory and making certain that our customers succeed. At Collibra, the customer is our “True North” and our Onboarding engineers steer the ship!

Executive Assistant

Application Support Manager, North America

Zendesk Admin / Support Operations Engineer

Customer Advisory Director

Application Support Engineer

Premium Support Engineer

Load 3 more jobs7 jobs at Collibra

Office Manager

BetterCloud
Greater NYC Area
1 week ago
+20
Run the front desk in our NYC headquarters, creating a best-in-class experience for customers, candidates, and everyone in-between. Manage the onsite office operations including maintenance, the pantries, vendors, janitorial and furniture improvements. Oversee capital improvements including small construction projects, furniture improvements, etc. Organize company-wide and team events like our field day, holiday party, and one-off events. Plan and oversee office moves/renovations as needed. Order supplies and furniture. Assist with onboarding and orientation for new employees. Assist the Director of Facilities with special projects as needed. Think creatively, critically and often about ways to improve the employee experience and office operations.

Director of Technical Support

BetterCloud
Greater NYC Area
1 week ago
+20
Recruit, manage and mentor our awesome Technical Support team. Our team works tirelessly each day to support our customer base of forward thinking IT professionals. Innovate and evolve our technical support model to best service our customers, and best achieve the goals of BetterCloud’s evolving business. Oversee all day to day activities of the support team. Advocate the voice of the customer at BetterCloud, including management of escalation of issues to product & technology leadership. Serve as an escalation point and sponsor for our most strategic accounts. Manage overall team performance, critical processes and KPIs.

Technical Support Engineer (Spanish Speaking)

Turbonomic
Greater NYC Area
1 week ago
+23
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

Technical Support Specialist, Platform

Vimeo
Greater NYC Area
1 week ago
+49
Manage a queue of cases about the Vimeo platform, escalated from our remote teams. Respond to users in a prompt and professional manner. Vet and ticket bugs reported by users and staff. Assist in documenting troubleshooting procedures for technically complex site features. Track feedback about platform product pain points and feature requests. Contribute to reports about recent platform product launches. Be a fantastic liaison for Community team when collaborating with internal teams.

Enterprise Support Team Leader

Enterprise Support Representative

Technical Support Engineer

Cockroach Labs
Greater NYC Area
2 weeks ago
+20
Provide phenomenal service for both our open source users and Enterprise customers across our various support channels: chat, forum, Github, and phone. Develop deep technical expertise in CRDB and accompanying technologies. Recognize patterns among user issues, and suggest ways to improve our product and offerings. Partner with our Documentation, Product, Sales, and Engineering teams to drive those improvements home. Assist in developing and iterating on our support processes and systems.

Senior Program Manager: Hatch for Startups

DigitalOcean
Greater NYC Area
2 weeks ago
+14
Hatch is our global program that helps entrepreneurs launch and scale their businesses in the cloud. We are looking for an action-oriented, entrepreneurial self-starter to join and lead the existing Hatch team to help scale the program globally. You will directly lead a team of two talented marketers and work very closely and collaboratively with team members in customer support & success, developer relations, and regional go-to-market teams. Your business savvy will help shape and drive execution of a plan to continue to scale the Hatch program through identification and testing of new opportunities at every stage of the partner & startup customer lifecycle. Your excellent relationship skills will help you forge and deepen relationships with VCs, accelerators, incubators and other startup-enabling organizations to help educate them on what makes DigitalOcean the developer cloud of choice for powering digital ignition.

Senior Network Engineer

Commercial Customer Success Manager

Box
Greater NYC Area
3 weeks ago
+19
In this full-time role you will work with new and existing SMB customers (small and medium sized) to ensure they are supremely successful with and delighted by Box. It is your responsibility to effectively onboard these accounts onto our services, spur usage in the early stages and ongoing, ensure Box is delivering tremendous value and positive outcomes for our customers. You will work with your customers to proactively drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and educating customers on how it can benefit them. If you love working with customers and thrive in a fast-paced environment, then we want to talk to you.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,004
Min: $31K
Max: $80K
Operations Associate $59,754
Min: $35K
Max: $150K
Office Manager $60,264
Min: $40K
Max: $88K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $73,015
Min: $30K
Max: $169K
Client Success Manager $74,808
Min: $40K
Max: $115K
Customer Support Manager $75,714
Min: $45K
Max: $114K
Desktop Support $76,273
Min: $44K
Max: $118K
Operations Manager $85,444
Min: $45K
Max: $132K
Business Analyst $86,671
Min: $12K
Max: $160K
Marketing Operations Manager $87,875
Min: $67K
Max: $116K
Business Intelligence Analyst $88,350
Min: $55K
Max: $125K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $104,727
Min: $50K
Max: $150K
Director of Operations $126,313
Min: $55K
Max: $200K
Director of Customer Success $133,053
Min: $98K
Max: $208K
Vice President of Operations $177,227
Min: $102K
Max: $279K
Vice President of Care $190,750
Min: $179K
Max: $212K
COO (Chief Operating Officer) $214,324
Min: $95K
Max: $588K

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