Manager, Customer Success Management
Greater NYC Area
2 weeks ago
The Manager of CSMs will be responsible for leading and inspiring the Customer Success arm of the larger Services organization at Abacus, focused on retaining recurring revenue and driving incremental revenue growth from existing customers. The ideal candidate will have experience as both an individual contributor and manager in a customer success organization, and will be confident in interacting with and presenting to senior leadership within a business, including C-level executives, IT, finance, and operations departments. Internally at Abacus you will work across product, engineering, sales, and marketing to ensure successful growth and retention of our customers.