NYC Tech Jobs and Startup Jobs

19

Customer Success Manager

Sisense
Greater NYC Area
13 hours ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quartely business reviews, account documentation, reference management and account planning sessions Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units.

Customer Onboarding Manager

Talkwalker
Greater NYC Area
3 days ago
+18
As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension our customer’s team and ensure that every customer recognizes the ROI of the platform. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.

Customer Success Director

Talkwalker
Greater NYC Area
3 days ago
+18
As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension our customer’s team and ensure that every customer recognizes the ROI of the platform. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.

Customer Success Associate

Ocrolus
Greater NYC Area
4 days ago
+22
We are seeking skilled and motivated individuals who want to work in Customer Success for a rapidly-growing startup. While the job focuses on Customer Success, the small and open nature of our company means that you will be exposed to different aspects of the business. The job is a great opportunity to gain experience with customer relations, while also honing general business skills, and getting exposure to Financial Technology (Fintech).

Systems Administrator

Ocrolus
Greater NYC Area
4 days ago
+22
We’re looking for a Systems Administrator with an experience in a wide range of technologies facilitate and enhance operational efficiency. We need someone with a strong and successful track record of solving hard problems using out-of-the-box thinking. 

Venture Build Architect

BCG Digital Ventures
Greater NYC Area
6 days ago
+24
Create and execute comprehensive work plans to rapidly build capabilities in business orgs such as Customer Operations, HR, Finance and Compliance. Project manage the implementation of systems and processes while managing and coordinating multiple stakeholders. Contribute to operational playbooks that support the creation and growth of new businesses by laying the foundation for legal, finance and business operations. Research new and disruptive tools and vendors, providing recommendations for a portfolio of solutions for incremental stages to support scale. Roll up your sleeves and dive into the details. No operational task is too big or small

Head of Sales & Marketing - Stealth Memory Care Startup

Chief Executive Officer - Stealth Memory Care Startup

CEO- FinTech Venture Startup

Operations Manager

Head of Marketing - Fern Health

Load 2 more jobs6 jobs at BCG Digital Ventures

Project Manager

Sisense
Greater NYC Area
1 week ago
+17
Sisense is looking for a Project Manager who will lead software implementation projects at our most complex, enterprise-level customers. The PM will be responsible for requirements tracking, defining project scope, and all activities related to timeline management, risk management, and stakeholder management. The goal of the PM is to achieve successful deliveries across all projects as a means of customer satisfaction, cost savings, and resource efficiency. The PM will also work with other internal business functions to coordinate project contracting, pricing and payment terms. Measuring project financial performance is also one of the PMs responsibilities.

Senior Project Manager

Augury
Greater NYC Area
1 week ago
+34
As a Senior Project Manager, you will be apart of defining complex business projects with Augury’s most strategic partners. You will have a direct role in shaping an untapped space and building a new ecosystem for the Internet of Things. You will work cross-functionally internally between executives, business, engineering, operations, and product teams and externally with leaders of Fortune 1000 Enterprise companies. 

VP of Solutions

Ocrolus
Greater NYC Area
2 weeks ago
+22
Ocrolus is seeking a well-rounded VP of Solutions with sales and technology acumen. The ideal candidate has at least a decade's experience delivering enterprise SaaS solutions, especially financial API's. The role will be responsible for managing pre-sales technical conversations, implementing client integrations as well as customer success and upselling.

Growth and User Success Coordinator - MyMeero

Meero
Greater NYC Area
2 weeks ago
+16
- Primary objective: make the launch of a brand-new platform from beta testing stage to public launch a success, at the heart of Meero growth strategy. - Develop a deep understanding of our growing user base (what they think, their current habits, pain points…). - Pitch photographers and convey myMeero value proposition. - Define action plans and identify action levers to maximize the platform use & retention. - Track, analyze and report the impact of actions being taken and key evolutions in the way photographers use the platform, conversion rates…

Operations Manager

Meero
Greater NYC Area
2 weeks ago
+16
As Operations Manager, you will cover many aspects of our growing activities while managing international accounts from our marketplace business. You will be in charge of the operational deployment, project delivery & business relationship for those large clients. Manage global operations for large accounts that often shoot in dozens of countries; Manage key accounts' relationship; Guarantee the delivery of multiple projects with internal ops teams. Understand the business needs of merchants in a dynamic environment and serve as the primary relationship liaison for business, technical and high priority customer service escalations;

Strategic Partnership Manager, Content

AlphaSense
Greater NYC Area
2 weeks ago
+22
The Strategic Partnership Manager – Content we seek has a passion for various types of structured and unstructured Financial & Industry Content, while understanding the workflows of the consumers: buy-side/sell-side, investment banking, corporates and other client types. This individual strives to deeply understand what content matters to these users and delivers on new content and related partnerships to meet those needs.

Technical Solutions Consultant

Sisense
Greater NYC Area
2 weeks ago
+17
We are Sisense. As one of the world’s leading big data teams, we are an award-winning business intelligence company with some very well known clients. Sisense is a fast growing software company that is democratizing Big Data Analytics by pioneering a new approach that enables organizations of all sizes to make sense of their data. Hundreds of companies, from startups to large enterprises, are choosing this new approach over traditional solutions.

Customer Success Manager

Optimove
Greater NYC Area
2 weeks ago
+22
Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our clients' success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly-effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Enterprise Customer Success Manager

Sisense
Greater NYC Area
2 weeks ago
+17
Manage the post-sales relationship for accounts by serving as the primary client contact and advocate for day to day and escalated issues and request. Establish and maintain customer satisfaction across accounts through account planning, proactive client communications, issue remediation and containment and performance measurement. Protect existing revenue streams, identify and neutralize competitive threats. Actively farm existing account base to identify new solutions or service opportunities and provide valuable account information and insight to support sales. Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions. Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations. Coordinate activities and provide leadership on directions of key projects, initiatives and issues across internal business units. Conduct regular briefings on account status to senior management and other internal stakeholders.

Customer Service Operator

Meero
Greater NYC Area
2 weeks ago
+16
- Phoning for our international customers. - Send and receive calls. - Coordinate photoshoots between clients and photographers. - Follow-up of client files.

Customer Service Coordinator

Meero
Greater NYC Area
2 weeks ago
+16
• Handle incoming queries on all channels : phone, chat, mail. • Proactively solve our clients’ and partners’ issues. • Synthesize client feedback for all teams within Meero. • Contribute positively to streamline flows within the Customer Service department and to ensure inbound and outbound interactions are processed and dispatched in due time and efficiently. • Ability to translate outputs against time for the purpose of calculating individual and teams KPIs. • Ability to understand business process for the purpose of contributing to SOP’s. • Identify skills deficiencies and training needs. • Provide management with feedbacks and proposition on improvements.

L2 Support Engineer

Ocrolus
Greater NYC Area
3 weeks ago
+22
We’re looking for a L2 Support Engineer who can come in and assist our team in the investigation/resolution of technical issues with customers. We need someone with a strong and successful track record of solving hard problems using out of the box thinking.

Customer Service Coordinator

Meero
Greater NYC Area
3 weeks ago
+16
WHO WE ARE At Meero we help photographers reclaim their creative spark! By developing income streams and tools to simplify invoicing, post-production work, and photo delivery, Meero streamlines a photographer’s commercial work, enabling them to shift their focus back to their art. Meero originated in Paris, the first in its vertical. Now we have offices in NYC, Tokyo, Bangalore, Singapore and continue expanding! We recently closed our Series C

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