Associate Customer Success Manager
Integral Ad Science
Greater NYC Area
19 hours ago
Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners.
Build a solid understanding of all IAS products and processes.
Manage a dynamic, high-volume list of clients.
Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services.
Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner.
Prepare regular reporting and data analysis of client activity.
Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions.
Attend external meetings and present to clients.
Create process and methodology documentation.
Develop client relationships to incorporate a deep understanding of client goals.