Best Operations Jobs in NYC | Built In NYC

Operations Jobs in NYC

261

Customer Service Associate

Fluent, Inc.
Greater NYC Area
7 hours ago
+32
The Customer Service Associate performs a variety of customer service activities. The Customer Service Associate handles front-line communication responses in the customer service portal for a variety of requests in an efficient and effective manner to keep customers delighted and to retain business.

Customer Success Manager

Smartling
Greater NYC Area
7 hours ago
+18
The Smartling Customer Success team helps customers rapidly adopt and deeply leverage the Smartling solution. Customer Success is responsible for the success of Smartling customers, working closely with other Smartling teams like Sales, Marketing, Professional Services, and Product to ensure customers achieve their global content objectives and realize significant value from using our platform. We are a fast-growing and successful startup looking for energetic candidates to grow and develop alongside the company. If you want to contribute to a team that will truly appreciate your dedication and hard work, consider joining Smartling today.

Platinum Support Representative

Smartling
Greater NYC Area
7 hours ago
+18
Process and monitor customer translation requests, completing with on-time delivery. Empower stakeholders through customized training and product education. Collaborate across teams and disciplines to fulfill customer requests. Execute administrative tasks, and proactively identify opportunities for process improvement. Plan, organize, and prioritize your work - this role wears many hats! Advocate for product improvement and change. Contribute to process and service quality improvement. 

Director of Client Success

Bodhala
Greater NYC Area
8 hours ago
+32
You’ll be responsible for: Providing exceptional Client Service and working directly with clients on legal industry insights, legal expertise and billing data questions and acquisition issues Act as the Director of Client Success, both working as a Senior Account Manager for multiple clients — with goals that include: developing champions, obtaining feedback and delivering it to our technical team, promoting using and engagement, and

Manager, Technical Operations

Vestwell
Greater NYC Area
11 hours ago
We are on the hunt for a dynamic, organized and driven individual to join our team as the manager of our Technical Operations group. This group sits in between our Sales/Ops and Tech teams and is key to the our ability to scale and operate efficiently. They will be working across our organization to streamline the flow of data both internally & externally, automate repetitive processes and provide MacGyver-like services. This person will manage a team of technical BAs to support our integrations with payroll & HRIS system, integration and configuration of our 3rd party operational tools like Salesforce & Nintex, Data Analytics and the triage and coordination of production issues.

Store Experience Manager

Rent the Runway
Greater NYC Area
11 hours ago
+38
As the Store Experience Manager, you own the customer experience in our store. Your primary focus is to build a customer-centric environment through the development of the team and ownership of the space. You will also be an expert on our internal systems, processes, and technology and actively assist associates to ensure timely resolution and consistency for customers. You should be comfortable on the frontlines with customers, as well as working with leadership to escalate and resolve issues. This is a great position for an entrepreneurial, passionate, and inspiring leader who wants to build the future of the retail experience for the rental revolution.

Store Operations Manager

Facilities Technician

Customer Experience Associate II

Membership Experience Associate

Director of Training (CX and Retail)

Claims Associate

Customer Experience Operations Associate

Team Lead, Customer Experience - 1-10pm shift

Weekend Team Lead, Customer Experience - Saturday & Sunday required

Executive Assistant

Manager, Facilities

Customer Experience Associate II - Weekends Only

Drop-Off Box Associate

Network Engineer

Manager, Customer Experience Operations

Senior Manager, Retail Operations

Claims Team Lead

Team Lead, Operations

Manager, Operations

Sr Manager, Operations

Load 10 more jobs21 jobs at Rent the Runway

Client Manager, Customer Success

Quartet Health
Greater NYC Area
11 hours ago
+32
The Client Manager is a trusted partner and point of contact for Quartet’s clients, reporting into the Senior Client Executive and partnering closely with internal Quartet teams, client operations, and client leadership to deliver operational excellence, manage day-to-day client interactions and operations, and identify and address areas of improvement to support Quartet’s ability to consistently deliver value. The Client Manager will be responsible for owning the operational and relationship components of one or more partnerships.  Client Managers are highly organized and accountable client leads, who are able to project manage operational initiatives while building trusted relationships externally and collaborating to draw from the vast expertise of Quartet’s internal teams. The Client Manager adds value by ensuring that Quartet strives to solve large and long-term client business problems, doing so by strategically engaging with the client beyond immediate requests.

Director of Customer Support Operations

DailyPay, Inc.
Greater NYC Area
11 hours ago
+31
The Director of Customer Support Operations will be responsible for equipping team members with the right tools, as well as creating processes and workflows across the revenue teams and the business, to assist with operating effectiveness and skill development.  They will be in charge of systems and process controls for our CRM (HubSpot), SurveyMonkey (administering partner surveys), Trello (managing the ticket board between PST and Tech/Product), Atlassian (PST page updates) as well as Tableau (backlog reporting). You will focus on enabling Strategy and Operations, specifically focused on the Customer Success Team and collaborating with product, marketing and business operations to develop appropriate assets and processes. You will be driving strategic projects that will enable our CS organization.

Director, Business Operations

CLEAR
Greater NYC Area
11 hours ago
+12
Design and implement smart staffing models to optimize the business. Analyze and report on trends in order to predict long-term and short-term resource needs in all business verticals. Conduct problem and data analysis, building business cases/implementation plans. Drive execution of highly visible and impactful projects. Use scenario modeling, demand forecasting and trend analysis to plan for future growth. Help define and provide input for KPIs and success metrics against the business plan. Works collaboratively and cooperatively with finance to meet shared objectives.

Customer Service Specialist

GM, Enterprise & Digital Identity

Executive Assistant

SVP, New Verticals

Load 1 more jobs5 jobs at CLEAR

Executive Assistant

Fundera
Greater NYC Area
11 hours ago
+36
As an Executive Assistant, you will serve as critical support to our Chief Executive Officer and our 2 Senior Vice Presidents, providing administrative support in all day to day needs. You will be expected to manage their calendars, keep them organized, informed, and on time. In this exciting role, you will have the opportunity to interface with a diverse group of important executives internally and externally, acting as a key representative of Fundera.

Director of Service Operations

Cityblock Health
Greater NYC Area
15 hours ago
+19
In this role, you’ll assume ownership for key operations and business functions that provide critical services to our members and markets across the nation. The primary scope of responsibility includes, and is not limited to, leading member contact centers (inbound and outbound across call, email, and SMS/MMS) and serving as the business owner for vendors that support it (e.g., CRM, telephony). In this role, you will build this function from scratch to enable Cityblock Health’s members with a industry-leading service and experience.

Technical Support Engineer: Integrations

Cedar
Greater NYC Area
21 hours ago
Respond to and debug technical issues that arise from our integrations with clients.  Analyze data from our clients and troubleshoot issues with missing or misinterpreted data.  Work with Cedar business development, software engineers and PMs to discover and fix technical issues in our product.  Help ensure technical issues are resolved quickly with quality solutions.  Help ensure our integrations with clients operate smoothly. 

Head of Value Consulting

Collibra
Greater NYC Area
1 day ago
+34
The Value Consulting team will help our customers transform their organizations through a Data Intelligence capability by collaboratively developing investment justifications for the Collibra platform, aligning our platform capabilities to business outcomes and strategic imperatives and building business cases. Successful Value Consultants will provide thought leadership, strategic delivery advice and expert consultation to support customer innovation and value creation. This is a critical leadership role within our organization to build a new team to help grow sales pipeline and secure license revenue whilst maintaining our thought leadership position. 

Customer Advisory Manager

Customer Advisory Manager

Director, Enterprise Deal Desk

Premium Support Engineer

Head of Workplace & Real Estate, North America

Customer Advisory Director

System Engineer

Head of Compliance

Sr, Manager, Customer Advisory Management

Application Support Engineer

Load 7 more jobs11 jobs at Collibra

IT Helpdesk Support Technician

Yotpo
Greater NYC Area
1 day ago
+13
You are technically inclined and detail-oriented, ideally with an existing background working in an IT position within a fast-paced and growing environment. In this role, you will work closely with our client-facing teams to ensure that our network is at all times efficiently up and running. To be successful in this position, you should have a solid Mac troubleshooting background and in-depth experience with Google Apps. Windows experience is also a plus, but not required. This role reports directly to our Yotpo US Regional IT Manager. 

Client Support Account Manager

RubyApps
Greater NYC Area
1 day ago
+29
Communicating with clients to determine requirements, provide details, and receive approval on estimates. Collaborating with engineering teams to define the optimal solution and effort required. Ensuring updates have been verified by our internal quality assurance team. Choreographing multiple production website updates and client responses to ensure timeliness and accuracy.

Product Support Specialist

WeWork Technology
Greater NYC Area
1 day ago
+40
Provide a world-class experience that complements our digital products and empowers our teams. Be the first point of contact for issues impacting our stakeholders while delivering a white glove experience. Provide steps to reproduce systematic errors and maintain communications with customers while appropriately escalating issues for investigation. Develop expertise in our systems and offer creative workarounds and out of the box solutions for users. Work closely with our product owners to create strategies to increase adoption and improve product performance: This includes gathering product feedback to identify and investigate issues that determine root causes. Work closely with greater technology and engineering teams to detect trends and build training content that improves our customer's daily lives. Is regionally focused, with an understanding and appreciation of the local culture and practices. Amazing multitasker, possesses strong learning agility skills and is seen as a trusted partner.

Operations Manager, Developer Platform

Operations Manager

Anaplan Model Builder, Finance Systems

Infrastructure Security Engineer, IT

Executive Assistant

WeWork Labs- System Support

Executive Assistant to CISO

Executive Assistant, Cities

Regional Coordinator of Technology

Load 6 more jobs10 jobs at WeWork Technology

Technical Support Engineer, Provider Software

Flatiron Health
Greater NYC Area
1 day ago
+37
We're looking for a Technical Support Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the Provider Software Technical Support Engineering Team to act as the voice of the customer, bridging the gap between product,

Manager, Office Operations

Technical Support Engineer, Abstraction Technologies

IT Systems Engineer

Associate Technical Support Engineer, Provider Software

Director, Patient Safety Programs

Provider Clinical Research Team (Multiple Levels)

EMR Integration Support Engineer

IT Support Engineer

Lead, Computer Systems Validation (CSV)

Customer Support Associate

Executive Assistant

Associate Clinical Director (NP or PA)

Network Engineer

EMR Integration Engineer (Technical)

Clinical Abstraction Manager (RN, NP or CTR)

Incident Detections & Response Engineer

Load 10 more jobs17 jobs at Flatiron Health

Virtual Physician (US Licensed - United Kingdom Ba…

Galileo
Greater NYC Area
1 day ago
+17
Provide best-in-class medical care for Galileo patients through a virtual setting by leveraging a combination of advanced technology and excellent clinical judgment. Deliver an exceptional patient experience with compassion and thoughtful communication. Solve problems in an efficient, nimble, solutions-oriented manner by drawing on resourcefulness and a “can do” approach. Manage multiple inputs seamlessly through instinctive prioritization. Participate in clinical architecture development by drawing on your knowledge and experience. Work at least 24 hours in a given week, and be able to take on shifts that best fit with your schedule.

Field Support Technician

TrialSpark
Greater NYC Area
1 day ago
+20
As the first Field Support Technician at TrialSpark, your work will be critical in ensuring the uptime and reliability of technology used across our rapidly growing trial site network. Your day-to-day activities will include the deployment and ongoing maintenance of routers, temperature sensors, and other IoT hardware. You’ll also participate in an on-call rotation for site monitoring. Outside of running the day-to-day, you’ll be asked to look for ways to improve our processes as the business scales.

Executive Assistant

Cedar
Greater NYC Area
2 days ago
We’re looking for an outstanding Executive Assistant to support our co-founders and Head of Engineering. You will play a critical role for Cedar’s business by keeping our leaders organized, prepared, and getting where they need to be. The ideal candidate loves managing details and prioritization, independent problem solving, and is able to thrive in a changing and growing start-up culture where no two days are the same. Since we are an early stage company, you should be comfortable managing multiple stakeholders across our team and willing to go the extra mile to support our vision for improving the patient healthcare experience.

Operations salaries in NYC

Job Title Average Salary Salary Range
Customer Support Rep $54,887
Min: $31K
Max: $88K
Office Manager $60,659
Min: $40K
Max: $88K
Operations Associate $61,186
Min: $35K
Max: $150K
Sales Operations Analyst $64,587
Min: $30K
Max: $119K
Technical Support $72,488
Min: $30K
Max: $169K
Desktop Support $75,583
Min: $44K
Max: $118K
Customer Support Manager $75,667
Min: $45K
Max: $114K
Client Success Manager $77,648
Min: $40K
Max: $150K
Business Analyst $88,489
Min: $12K
Max: $167K
Business Intelligence Analyst $88,682
Min: $55K
Max: $125K
Marketing Operations Manager $89,222
Min: $67K
Max: $116K
Operations Manager $91,780
Min: $45K
Max: $250K
Senior Business Analyst $102,761
Min: $74K
Max: $175K
Sales Operations Manager $103,615
Min: $50K
Max: $150K
Director of Operations $125,777
Min: $55K
Max: $200K
Director of Customer Success $136,833
Min: $98K
Max: $208K
Vice President of Operations $182,565
Min: $102K
Max: $300K
Vice President of Care $187,333
Min: $160K
Max: $212K
COO (Chief Operating Officer) $212,302
Min: $95K
Max: $588K

Top NYC Companies Hiring for Operations

+27
Fitness, Hardware
+32
Real Estate, Sharing Economy
+37
HR Tech, Payments

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