Product Support Specialist
Greater NYC Area
54 minutes ago
Provide a world-class experience that complements our digital products and empowers our teams.
Be the first point of contact for issues impacting our stakeholders while delivering a white glove experience.
Provide steps to reproduce systematic errors and maintain communications with customers while appropriately escalating issues for investigation.
Develop expertise in our systems and offer creative workarounds and out of the box solutions for users.
Work closely with our product owners to create strategies to increase adoption and improve product performance: This includes gathering product feedback to identify and investigate issues that
determine root causes.
Work closely with greater technology and engineering teams to detect trends and build training
content that improves our customer's daily lives.
Is regionally focused, with an understanding and appreciation of the local culture and practices.
Amazing multitasker, possesses strong learning agility skills and is seen as a trusted partner.