NYC Tech Jobs and Startup Jobs

11

Sales Enablement Content Specialist

Collibra
Greater NYC Area
10 hours ago
+34
As an Instructional Designer within the Field Enablement team you’ll specialize in creating compelling training content that helps employees easily understand even the most complex and technical topics. You’ll fight back against the scourge of overwhelming PowerPoint presentations with nothing but painfully detailed bullet points. Instead, you’ll think about how to make training into an interactive and engaging experience that breaks complex topics into digestible pieces. More than anything - you’ll put your audience and their diverse learning styles at the center of everything you build.

Customer Advisory Manager

Customer Advisory Manager

Director, Enterprise Deal Desk

Premium Support Engineer

Head of Workplace & Real Estate, North America

Customer Advisory Director

System Engineer

Head of Compliance

Sr, Manager, Customer Advisory Management

Application Support Engineer

Head of Value Consulting

Load 8 more jobs12 jobs at Collibra

Senior UX Designer

Merrill Corporation
Greater NYC Area
21 hours ago
+11
The Senior User Experience Designer will support project teams to create user-centered designs for Merrill’s flagship Capital Markets Business Process software platform with a primary emphasis on data visualizations and dashboards. The Senior User Experience Designer will work to improve the usability, usefulness, and desirability of complex digital applications in collaboration with teams of internal employees and external partners. Responsibilities include UX discovery research, information architecture, interaction design, rapid prototyping and validation through empirical evidence gathering using both qualitative and quantitative methodologies. As well as helping identify visual user interface requirements, creating guidelines and contributing to the design language system and pattern library. The Senior User Experience Designer will be responsible for both new product ideation and continuous improvement in all stages of the product life cycle.

Developer Support Engineer II

DigitalOcean
Greater NYC Area
2 days ago
+14
We are looking for a Developer Support Engineer to join our Developer Support Core team. Reporting to the Manager of Support for Core, you’ll be responsible for connecting customers from around the world with the resources needed to enable them to fully utilize our platform and advocating for their needs. As a Developer Support Engineer focused on providing exceptional support for our Core (Compute, Storage, and Network) offering, and through engagement and collaboration with our Core, Product, and Engineering teams, you’ll have the opportunity to connect with and directly impact each customers' experience and journey on our platform.

Director, Organizational Development

Senior User Researcher

Manager, Customer Care

Aircall
Greater NYC Area
3 days ago
+21
The customer experience is the heart of Aircall and we are looking for a tech-savvy individual who is looking to help their team and customers succeed. You will work closely with the Customer Success Leadership to ensure that our support and onboarding teams are providing world class customer experiences as we grow and scale.

Sr. Customer Success Manager (Commercial)

Box
Greater NYC Area
4 days ago
+19
In this full-time role you will work with new and existing SMB customers (small and medium sized) to ensure they are supremely successful with and delighted by Box. It is your responsibility to effectively onboard these accounts onto our services, spur usage in the early stages and ongoing, ensure Box is delivering tremendous value and positive outcomes for our customers. You will work with your customers to proactively drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and educating customers on how it can benefit them. If you love working with customers and thrive in a fast-paced environment, then we want to talk to you.

Enterprise Support Specialist

Vimeo
Greater NYC Area
4 days ago
+50
The Enterprise Support Representative (ESR) is a tech support professional working as a part of the Enterprise Support Team. Considered as Tier 1, the ESR is the first customer interaction point for any issues (technical or other) in the course of enterprise customers using Vimeo products and services. This position is responsible for a first (and lasting) impression of Vimeo’s commitment to our creators’ success and has the unique opportunity to deliver a world class support experience, enabling the customer to resume the usage of our products with minimal or no interruptions. The ESR will have solid technical support experience and ability to quickly learn new products and technologies in one of the most pervasive technical fields today.

Enterprise Support Team Leader

IT Specialist

Sr. Growth Designer

Senior Brand Designer

Load 1 more jobs5 jobs at Vimeo

Technical Account Manager

OwnBackup
Greater NYC Area
4 days ago
We are looking for a driven and detail oriented Technical Account Manager to join our excellent dynamic team that supports our customers primarily in the Salesforce.com ecosystem. You will have responsibility for a small number of assigned accounts, maintaining a single-minded focus to ensure clients are extracting the most value out of the OwnBackup platform. The TAM will have a track record in translating complex technical issues into tangible solutions. Collaboration with our most strategic customers is a primary responsibility, demonstrating comprehensive knowledge of the OwnBackup platform. You will forge relationships with your customers, developing a deep technical understanding of their Salesforce implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through a resolution of such incidents.

Customer Success Manager - Enterprise | East

BetterCloud
Greater NYC Area
5 days ago
+20
BetterCloud Enterprise Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Director of Customer Success

BetterCloud
Greater NYC Area
6 days ago
+20
The Director of Customer Success, Corporate is responsible for leading a team that is responsible for driving adoption and successful business outcomes for BetterCloud customers. This role includes leading a team of Customer Success Managers, providing support for customer escalations & renewals negotiation, guiding strategy around upsells and growth, and serving as an industry thought leader. You will also be responsible for helping craft the overarching Customer Success strategy in partnership with the VP of Customer Success. 

Customer Success Manager

Aircall
Greater NYC Area
6 days ago
+21
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Partner Account Manager

Aircall
Greater NYC Area
1 week ago
+21
Aircall is looking for an outstanding Partner Account Manager to develop and nurture the relationship with a portfolio of Strategic Partners. As their single point of contact, the PAM will own the entire partner engagement lifecycle from solution definition/build to go-to-market and on-going alliance management. The objective is to grow revenue from the partnership via business referrals, co-marketing actions and co-selling initiatives. Candidat

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