Greater NYC Area
1 week ago
Our ideal candidate brings expertise in designing omni-channel experiences, is a strong facilitator, communicator and collaborator. You understand that designing the experience is just a small part of the battle — that the hard work happens at the organizational level to see the intention through to reality. You will work closely with a multidisciplinary group of people like our business strategists, customer support, care specialists, product, and sales teams, to help uncover opportunities to drive a world class experience and the structure and discipline to help those teams prioritize and see the work through. You will have your finger on the pulse of Candid's experience, end-to-end, with an ability to size up pain-points, report on qualitative and quantitative customer feedback and a clear roadmap to evolve the service offerings of Candid.