IT Support Intern
Managed by Q
Greater NYC Area
1 week ago
Provide a high-level quality of customer service to our employees and adhere to the set SLAs for response and resolution times.
Assist in the support of internal and third-party applications and infrastructure.
Document the continuing iteration of the IT team's knowledge base and ensure it’s maintained to the highest quality and accuracy.
Support, troubleshoot, respond and resolve hardware, internet (WiFi), printer, and software related technical issues via our ticketing system, Q Task Management.
Be the team lead in provisioning new laptops through our computer management platform, Jamf Pro-Casper Suite for new hires.
Provide support for our various audio and video software platforms like ClearOne Spontania and Highfive.
You will support, administer, and manage Q’s conference room technologies like Robin Rooms, Apple TV and HighFive.
You will lead in keeping up-to-date the IT team’s hardware inventory, manage vendor information, and perform administrative duties as advised.
You will provide remote support to our other locations through various channels of communication like Slack and Q Task Management.