Customer Support Jobs in NYC

39

Part-time Customer Experience Associate (Flamingo)

Harry's
Greater NYC Area
39 minutes ago
+32
As a Part Time Customer Experience Associate for Flamingo, you’ll be on the ground floor at this new brand ensuring that our customers have a smooth interaction and experience. You’ll work alongside the Flamingo team and this brand’s Customer Experience Manager to execute on delivering an amazing customer experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported and loved throughout their correspondences with us. Additionally, you’ll work to develop an engaging customer community using our brand voice and become a product guru and friend to our customers! This role is 20-25 hours a week and has some flexibility.

Director, Customer Experience

Implementation Lead

Hive
Greater NYC Area
2 days ago
+22
The Customer Success team at Hive focuses on delivering active Hive users, who live in Hive through their working day. A great implementation lead is first and foremost a driven project manager who is equally comfortable at C-Level and with front line users. They should have a great nose for opportunities and work closely with Sales to identify and close those. Please note, this is not a classic account management role, it’s much more project

Customer Support Associate

Transfix
Greater NYC Area
2 days ago
+14
Work with Associate Account Manager to understand the customer needs and communicate expectations clearly amongst the operations team. Provide Account Managers with updates regarding the status of the shipment. Reach out to facilities for necessary accommodation (ie: early or late trucks). Consistent load recovery communications: cross docking, transloading and repowers. Schedule and reschedule shipments as needed. Follow and iterate standard operating procedures.

Carrier Success Associate

Transfix
Greater NYC Area
2 days ago
+14
Transfix is the leading freight marketplace that's transforming the $700 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Anheuser-Busch, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable service, Transfix is changing the world of transportation one load

Client Onboarding Specialist

CB Insights
Greater NYC Area
3 days ago
+24
Drive CB Insights' growth as part of our Customer Success teamThe CB Insights COnboarding Specialist is responsible for onboarding and training of new customers to ensure they are setup for maximum success. The goal is to ensure the onboarding plan is well communication, understood and adhered too by our customers. This position will build strong relationships with individual users during the early part of the customer life cycle. They will also

Customer Success Manager

Customer Education Specialist

Box
Greater NYC Area
4 days ago
+19
Purpose  It's an amazing time to be working at Box. We are transforming the content management landscape and we can't do it without enabling our clients. We know the word “training” rarely excites people – at Box Education, we are here to topple this expectation one class at a time. As a Customer Education Specialist, you'll be developing and delivering custom education and training to our most sophisticated clients across a range of

Box Consulting Operations Specialist

Technical Support Engineer, Provider Software

Flatiron Health
Greater NYC Area
5 days ago
+37
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its

Customer Support Manager

Engagement Manager

Customer Support Associate

Associate Client Support Specialist

Yext
Greater NYC Area
5 days ago
Be the passionate face and voice of our brand, enriching customer relationships with Yext. Troubleshoot and answer questions related to our software, integrations, and billing from our small business customers via phone, email, and chat. Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams. Master our innovative technology and communicate that understanding to a broad range of customers. Interpret customer requests, tailor your conversations according to their needs, and effectively communicate these needs internally. Provide thoughtful, strategic insight about the Yext Location Cloud and its place in the local listings ecosystem. Craft help articles and other support materials (including video) that empower users to serve themselves.

Associate Client Support Specialist, White Glove Services

Customer Operations Associate

CardFlight
Greater NYC Area
5 days ago
CardFlight is looking for an upbeat and hard-working individual to join our customer support & operations team. This person will be responsible managing inbound and outbound calls, answering support tickets and providing world class customer service. This is a great opportunity to be a part of a fast-growing, scrappy, casual yet disciplined startup with lots of room to grow. The Customer Operations Associate will report to the Customer

Programmatic Technical Account Manager

Ogury
Greater NYC Area
6 days ago
Ogury is hiring a Programmatic Technical Account Manager (TAM) to join our growing team in NYC. The TAM will master Ogury’s platform capabilities while developing and maintaining relationships with some of the largest marketers in the world (brands, agencies, and trading desks) to ensure programmatic campaign success. The ideal candidate is a quick and autonomous learner who displays excellent communication skills, project management skills, and thinks creatively to solve client challenges. The TAM will maintain full ownership and will serve in a proactive advisory role in monitoring, tracking, and delivering programmatic executions, including assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing Ogury’s platform capabilities. Ideal candidates will be able to problem solve and work well with internal divisions across Engineering, Product, Sales, and Business Intelligence.

Member Support Associate

Peloton
Greater NYC Area
6 days ago
+27
Our Member Support Associates are responsible for providing exceptional customer service to everyone who comes into contact with Peloton. Member Support Associates assist customers from 12-9PM and specialize in all technical aspects of the Peloton bike. They are experts at troubleshooting hardware and software problems, diagnosing issues, and strive to always resolve any technical problem as efficiently as possible.EMPLOYEE EXPECTATIONS

Customer Experience Associate II

Rent the Runway
Greater NYC Area
1 week ago
+38
About Rent The Runway: At Rent the Runway, our mission is to make women feel empowered and self-confident every single day by combining best in class technology, logistics, and customer service. Since our launch in 2009, we’ve developed proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion designers - and we are passionate about continuing to innovate our

Partner Support Analyst

DailyPay, Inc.
Greater NYC Area
1 week ago
+31
-Liaise with our partners on a range of employee topics (e.g., gross earnings, net earnings, payroll anomalies). -Capture partner insights to work with our product and engineer teams to improve their UXInvestigate individual employee use cases with an eye for iteration on existing processes. -Become a subject matter expert on each of DailyPay’s partnerships. -Train partnership personnel on product specifics as neededAssist with various other operational projects.

Customer Support Manager

Meetup
Greater NYC Area
1 week ago
+44
Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. Meetup brings people together to create thriving communities. Show up. Change lives. Meetup's Customer Experience team is a diverse, creative group that knows every nook and cranny of Meetup, and they use that knowledge to coach and support Meetup organizers around the

Senior Carrier Manager

Transfix
Greater NYC Area
1 week ago
+14
Transfix is the leading freight marketplace that's transforming the $700 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Anheuser-Busch, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable service, Transfix is changing the world of transportation one load

Customer Support Associate

Aircall
Greater NYC Area
1 week ago
+22
Answer customer inquiries and requests through email, phone and chat support in a timely manner. Gather product feedback and customer insights in order to constantly improve the customer experience. Escalate concerns to relevant individuals across the Customer Support team and beyond. Properly manage and document all work performed as part of ticket queue management in Zendesk.

Customer Success Director

Bizzabo
Greater NYC Area
1 week ago
Managing a team of Customer Success Managers and be accountable for their success and development. Collaborating with sales team to support sales efforts. Collaborating with marketing team to design content strategy for customers. Collaborating with product team to communicate customers’ needs and help design an ideal offering. Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision. Attending and presenting at conferences, events and webinars. Contributing to an awesome and fun work environment. Managing customer accounts to maximize their Bizzabo experience. Training and on-boarding new customersLaunching and managing new customer success initiatives. Identifying up-sell and cross-sell opportunities from existing accounts. Monitoring risky accounts and proactively take action to achieve success. Designing an amazing and memorable customer experience. Escalation-conflict management-real time. Analyzing accounts performance and suggesting constant improvements.

Community Operations

Nooklyn.com
Greater NYC Area
1 week ago
This role has a triple focus on community experience, storefront staff, and business development & expansion.  We’ve grown 60% in the last year and we focus on hiring professionals who seek to learn more and grow.   Responsibilities: 1. Community Managers: Projects, schedules, customer relations, training. 2. Growth: Hire/ train front office staff. 3. Storefronts: Ordering, checklists, logistics, inventory, purchasing. 4. Communication:

Head of CRM

Squarespace
Greater NYC Area
1 week ago
+21
The Head of CRM will bring extensive experience in digital marketing, with a focus on customer retention, and a deep understanding of email marketing and loyalty marketing. As the pioneering leader of this team, your role is to create, manage, and optimize multi-channel strategies with the goal of maximizing customer LTV from acquisition to repurchase, and growing CRM into a meaningful revenue-driving channel. Your first priority is to grow and manage our budding email team by mentoring and identifying great talent. You are a skilled user of marketing automation with the ambition to build a highly reactive, customer-centric marketing organization. This is a huge opportunity for a smart, dedicated and passionate marketer who is ready to put their experience to work building out and growing an exciting arm of the Squarespace Marketing Team.

Customer Support Specialist

Frame.io
Greater NYC Area
1 week ago
+21
About Frame.io At Frame.io, we’re powering the future of creative collaboration. Over 700,000 video professionals use Frame.io to seamlessly share media and gather timestamped feedback from team members and clients. Simply put, we help companies create better video, together. Frame.io is backed by Accel, SignalFire, FirstMark, Jared Leto and a host of other phenomenal investors. We've built a highly functional and market-leading product used

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