Customer Support Jobs in NYC

71

Engagement Manager

Flatiron Health
Greater NYC Area
20 hours ago
+25
As the Professional Services Manager/Director, you will be responsible for building and leading an implementation and ongoing customer success team for Flatiron’s new provider-facing business operations offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and significant experience leading teams.

Customer Support Associate

Technical Support Engineer

Customer Success Manager

Abacus
Greater NYC Area
21 hours ago
+17
At Abacus, we're reimagining the way businesses move money, starting with the first real-time employee expense system. We’re excited about building tools that are not only effective but enjoyable for everyone to use. Creating the best customer experience drives us - we love hearing everyday how what we're working on is saving our customers time and headaches.

Associate Referral Agent

OnDeck
Greater NYC Area
1 day ago
+26
The Associate Referral Agent role presents an exciting opportunity to start your career at OnDeck. This unique position is suited for a bright junior agent excited by the prospect of joining a fast-growing team within OnDeck. By helping businesses that OnDeck could not fund internally to find financing with one of our lending partners, you will learn about our products, become an industry expert, and help identify market trends that will directly impact the direction of our business.

Senior Customer Success Manager

Celonis
Greater NYC Area
2 days ago
+12
As a Senior Customer Success Manager (CSM) you will act as a trusted advisor to a portfolio of strategic customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention. You will work closely with sales and professional services teams to define, develop and execute effective strategies that drive additional growth and expansion within customers.

Customer Success Manager

Celonis
Greater NYC Area
2 days ago
+12
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.

Client Success Manager

Knotch
Greater NYC Area
2 days ago
+24
The ideal candidate has 3-5 years of account management and/or client success experience, client service / ad-tech / agency background, and experience helping to grow and manage a team - data & analytics experience are a plus. Key attributes of a successful candidate are adaptability, the ability to meet deadlines, and a passion for finding a balance between client needs and business needs. This unique role is a very hands on and consultative approach to client success.

Customer Success Representative - Overnight

Justworks
Greater NYC Area
2 days ago
+31
Serve as the frontline for customer support inquiries across multiple channels simultaneously (email, phone, live chat and Slack). Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot and resolve issues, and route feedback. Manage queue of open issues to deliver timely and effective solutions - escalating when necessary. Communicate bugs and user feedback to our Product team. Help with customer retention and contribute recommendations for improving our product and processes.

Director, Customer Success

Aircall
Greater NYC Area
2 days ago
+15
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Technical Account Manager, BidSwitch

IPONWEB
Greater NYC Area
2 days ago
Technical Account Manager BidSwitch is a smart infrastructure grid for the programmatic technology industry; that helps to facilitate more than 350 supply and demand global technology partners to connect and trade media across all formats. As a company, BidSwitch processes and filters the entire global programmatic inventory bidstream; layering on data, fraud detection and other services and intelligently optimizing and routing bid opportunities

Senior Customer Success Manager

Talkwalker
Greater NYC Area
2 days ago
Senior Customer Success Manager New York, New York We are looking for a US - Senior Customer Success Manager to further strengthen our Customer Success Team and contribute to the success of our company. The Senior Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements,

Junior Customer Success Associate

Policygenius
Greater NYC Area
2 days ago
+18
Address clients’ questions about life insurance, the policy they’re applying for and the application process via phone, email and SMS. Work with insurance carriers to advance client applications from approval to activation. Master the workflows and software systems necessary to carry out your responsibilities. Provide actionable feedback from clients to drive process and product improvements. Collaborate with other operations teams (customer service, case management, inside sales, and quality assurance) to provide a best-in-class customer experience. Exhibit an extreme attention to detail while carefully reviewing documents for completion and accuracy. Become a subject matter expert on DocuSign and Adobe Acrobat or other similar products. Contribute to the onboarding and training of newer team members. Have fun in a friendly and collaborative team environment.

Customer Experience Associate

Updater
Greater NYC Area
2 days ago
+18
As our Customer Experience Associate, you’ll be on the frontline to help us understand how we can improve all aspects of our product and service, as well as help us to build out processes to streamline and share customer insights with our Product team. A typical day will include responding to user inquiries via phone, email, live chat, and social media, researching and updating our partnership databases, helping to connect users to reputable moving companies, brainstorming proactive customer engagement campaigns, and more. Best yet, you’ll work alongside an extremely dedicated and motivated team that’s truly dedicated to your success.

Customer Engagement Associate

Custora
Greater NYC Area
3 days ago
+15
Customer Success Associate About us:

Sales Development Representative

JW Player
Greater NYC Area
3 days ago
+19
A Sales Development Representative (SDR) at JW Player fills the vital role of qualifying, educating, and nurturing Inbound Marketing leads. Reporting to the Lead Sales Development Representative, this role offers the opportunity to learn JW Player’s sales process while gaining the necessary skills to grow into a Sales Development Representative and beyond in JW Player’s world class sales organization. In this role, you will: Respond, qualify,

Customer Success Manager (German Fluency)

monday.com
Greater NYC Area
3 days ago
+19
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Customer Success Manager (French Fluency)

monday.com
Greater NYC Area
3 days ago
+19
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the feautres of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Customer Service Specialist - Evening Based

CLEAR
Greater NYC Area
4 days ago
Handle day-to-day customer inquiries via phone, email, and chat using your best judgment and discretion for optimal solutions. Deliver service excellence while resolving escalated and sensitive issues via phone, email, and social media channels. You’ll be empowered to determine the best course of action to protect the CLEAR brand and optimize our customer retention strategy. Work with the Customer Service team to spotlight and help problem solve customer experience pain points. When necessary, attend CLEAR events serving as the embodiment of CLEAR’s customer obsession.

Community Support Agent

Trustpilot
Greater NYC Area
4 days ago
+11
The Support Agent will be tasked with providing our user base best in class support and ensuring a fantastic customer service experience. Acting as the face of the company, you will have to be able to “smile through the phone and email.” This will also include building and maintaining relationships with other teams, including Sales Executives, Customer Integration Agents and Account Managers, in order to provide internal support as well as learn new developments within the product.

Operations Associate

The Farmer's Dog
Greater NYC Area
5 days ago
+11
Our operations team is at the core of everything we do at The Farmer's Dog. In this exciting role you'll manage the day to day operations which will include the facilitation of the replenishment of finished goods and materials from/to all vendors, 3rd party manufacturers, and warehouse providers. You will be the key liaison for day to day execution and ensure customer service is always...

Customer Success Manager

Honest Buildings
Greater NYC Area
5 days ago
+23
Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and overall satisfaction. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our service. Prepare and present quarterly business reviews and key “check-in” meeting decks around crucial deliverables. Respond to assigned accounts on client support chat and support email. Work with clients to establish goals, and aid the customer in being successful through continued coaching and ad hoc troubleshooting. Advocate customer needs/issues cross-departmentally. Assess potential for product upsell & partner with sales to deliver increased contract values. Partner with Success team leadership to provide product team customer feedback for future product development, prioritization, and roadmapping. Collaborate with with Success team leadership to connect marketing with clients who can articulate the unique value proposition realized by key stakeholders within existing customer base.

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