Customer Support Jobs in NYC

41

Junior Customer Success Associate

Policygenius
Greater NYC Area
1 hour ago
+18
Address clients’ questions about life insurance, the policy they’re applying for and the application process via phone, email and SMS. Work with insurance carriers to advance client applications from approval to activation. Master the workflows and software systems necessary to carry out your responsibilities. Provide actionable feedback from clients to drive process and product improvements. Collaborate with other operations teams (customer service, case management, inside sales, and quality assurance) to provide a best-in-class customer experience. Exhibit an extreme attention to detail while carefully reviewing documents for completion and accuracy. Become a subject matter expert on DocuSign and Adobe Acrobat or other similar products. Contribute to the onboarding and training of newer team members. Have fun in a friendly and collaborative team environment.

Broker Success Associate

Attune
Greater NYC Area
18 hours ago
+21
Running a small business is hard. Getting insurance for your small business is even harder. It takes forever, the process is antiquated, and one wrong decision can be disastrous. At Attune, we’re changing small business insurance in a big way. At the forefront of the insuretech industry, we are rebuilding small business’s access to insurance from scratch, making it instant, easy, and safe. How? Instead of requiring that a business answers

Broker Success Associate

Attune
Greater NYC Area
18 hours ago
+21
Running a small business is hard. Getting insurance for your small business is even harder. It takes forever, the process is antiquated, and one wrong decision can be disastrous. At Attune, we’re changing small business insurance in a big way. At the forefront of the insuretech industry, we are rebuilding small business’s access to insurance from scratch, making it instant, easy, and safe. How? Instead of requiring that a business answers

VP, Customer Success

Payfone
Greater NYC Area
1 day ago
As the head of Customer Success, The VP, Customer Success will be a relationship management expert who will provide best in class customer service, ensuring a seamless implementation and onboarding experience for our clients. The VP will own critical client functions, which include increasing adoption, ensuring retention, identifying new revenue opportunities and maintaining/increasing satisfaction. The VP will scale the Customer Success function and manage a team that will include account managers, professional service engineers and implementation specialists.

Night / Weekend Guest Experience Specialist

Domio
Greater NYC Area
1 day ago
+18
Take initiative to implement new ideas that will benefit Domio and our clients in the future. Analyze feedback and work with the team to improve services. Respond to, troubleshoot, and resolve client issues in a timely and positive manner. Coordinate with our various teams to resolve issues on the ground and provide ongoing updates to clients. Learn about the pillars of hospitality. Deliver a world-class hospitality experience in our properties, making our guests come back time after time. Work with our Operations team to find scalable solutions that improve quality, operational efficiency, and client satisfaction.

Technical Support Manager

Flatiron Health
Greater NYC Area
1 day ago
+13
We are looking for a Technical Support Engineering Manager to lead and manage this team. You would develop a deep understanding of user-facing technical issues/bugs and work with the team to solve users' problems. At a high-level, you would also develop the goals, structures, and processes to help the team be successful.

Technical Support Engineer

Customer Support Manager

Customer Support Associate

Office Manager

Nooklyn
Greater NYC Area
2 days ago
Full-Time Office Manager Nooklyn office admins help facilitate our customers renting apartments. You will attend visitors, assist with paperwork, help agents, and keep the office hospitable and clean. Hours are 11am to 7pm Monday-Friday split among our Brooklyn Storefronts in Bushwick and Greenpoint. About Nooklyn Nooklyn is how people find apartments and connect with roommates in Brooklyn. We emphasize a positive, responsive vibe with clients

Customer Success Manager- Remote (PST\MST Time Zon…

monday.com
Greater NYC Area
3 days ago
+13
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

Customer Success Manager

monday.com
Greater NYC Area
3 days ago
+13
We are opening a new office in NYC and looking for another Customer Success Manager to join our expanding team. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. This is a full-time position that includes working on Saturdays.

Director, Client Success

Namely
Greater NYC Area
4 days ago
+24
As the Director of Client Success, you will directly manage the group that’s accountable for the client experience with Namely. This includes strategy around client retention, ensuring our clients are optimizing Namely, identifying opportunities to expand the client’s partnership with us, and providing unparalleled client service. You and your team are seen by our clients as their ‘trusted advisor’ and central to delivering on this commitment, working closely with clients to establish, build and maintain this trusted advisor status, understanding their needs and orchestrating resources from across Namely to service these requirements.  

Client Success Manager

Customer Service Associate

Talkspace
Greater NYC Area
5 days ago
+22
Your primary motivation will be to make sure that every user interaction with Talkspace leaves our users feeling happier than when they arrived. The Customer Care role will entail prompt, empathetic, and helpful responses to user and therapist support inquiries. You will be expected to follow existing support processes where they exist, and suggest and implement new processes where they are missing or lacking. Your support will help users with our web and mobile apps, frustrations with their therapist or the service, and billing issues.

Head of Customer Service - US

N26
Greater NYC Area
5 days ago
+11
As Head of Customer Service - US, you will lead the way in building and delivering best-in-class customer service in the US, our newest market, taking full charge of our customers’ journey and ensuring only the best is provided at every customer touchpoint.

Customer Operations Specialist, Billing

Vimeo
Greater NYC Area
5 days ago
+30
Be the first point of contact to for incoming calls and emails regarding payments, billing, legal, loss prevention, and hardware shipping operations. Manage a queue of cases about the Vimeo platform, escalated from our remote teams. Troubleshoot technical issues, drive the product roadmap and help developers diagnose bugs.

Community Support Agent

Trustpilot
Greater NYC Area
5 days ago
+11
The Support Agent will be tasked with providing our user base best in class support and ensuring a fantastic customer service experience. Acting as the face of the company, you will have to be able to “smile through the phone and email.” This will also include building and maintaining relationships with other teams, including Sales Executives, Customer Integration Agents and Account Managers, in order to provide internal support as well as learn new developments within the product.

Senior Technical Trainer

Turbonomic
Greater NYC Area
6 days ago
+23
Are you a customer-focused technology guru, hungry and obsessed about education?

Customer Experience Specialist

Bitly
Greater NYC Area
6 days ago
Our free Bitly product has millions of users, from individuals to corporations. Whether it’s a small or large request, we want our users to have the best support. This role will work hand-in-hand with numerous departments within Bitly, and will work extremely close with our sales team to identify new opportunities among our free users. About You:

Customer Success Manager

Trustpilot
Greater NYC Area
6 days ago
+11
This individual will be tasked with supporting growth and ensuring that every Trustpilot customer has knowledgeable, responsive and a personable main point of contact at our organization during their entire lifecycle. This role will include such tasks as feedback solicitation optimization, on-site integrations, social media integrations, and other customer feedback best practices. Ultimately, this team is responsible for renewing and expanding our current customer relationships, as well as fostering goodwill and positive advocates throughout the Trustpilot client-base and larger community, which can come in the form of client referrals, testimonials, and case studies. The Customer Success Manager role is truly the face of the Customer Success team, as well as completely responsible for the retention and growth of our expansive and impressive customer-base.

User Support Manager

LiiRN
Greater NYC Area
6 days ago
Why Work at LiiRN LiiRN is a people-driven, change management platform that helps turn complex strategic goals into bite-sized, achievable actions. Basically, we tap into a company’s awesome sauce, their people, and put it on everything. That means we leverage insider wisdom whether C-suite or on the frontlines and put it to work keeping everyone across an entire enterprise focused on where change matters most. We’re like invisible business

Programmatic Technical Account Manager

Ogury
Greater NYC Area
6 days ago
Ogury is hiring a Programmatic Technical Account Manager (TAM) to join our growing team in NYC. The TAM will master Ogury’s platform capabilities while developing and maintaining relationships with some of the largest marketers in the world (brands, agencies, and trading desks) to ensure programmatic campaign success. The ideal candidate is a quick and autonomous learner who displays excellent communication skills, project management skills, and thinks creatively to solve client challenges. The TAM will maintain full ownership and will serve in a proactive advisory role in monitoring, tracking, and delivering programmatic executions, including assessing performance and optimizing accordingly. This role will also lead troubleshooting for various technical issues that may arise with demand partners while championing Ogury’s platform capabilities. Ideal candidates will be able to problem solve and work well with internal divisions across Engineering, Product, Sales, and Business Intelligence.

Agent Success Manager - Westchester

Compass
Greater NYC Area
1 week ago
+21
As a member of our Agent Operations Team, you will oversee the agent experience at Compass, collaborating across departments to provide best-in-class agent support. As an in-house brand ambassador, you’ll work with our talented team of marketing strategists, graphic designers, product engineers, and real estate experts to anticipate agents’ needs and develop innovative solutions. You’ll develop a nuanced understanding of agents’ businesses and operational needs and will work closely with Compass leadership to continuously improve our agent resources and offerings. The Agent Operations Team is an integral part of the Agent Management, Operations, and Human Capital efforts at Compass.

Agent Team Assistant - Brooklyn

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