NYC startup and tech jobs

9

Associate Account Manager

Flatiron Health
Greater NYC Area
1 day ago
+13
The Customer Success team is dedicated to building irreplaceable relationships with customers. The Account Manager is a highly collaborative role with customers as well as other internal teams, including Customer Support, Product Marketing, Communications, Product, Sales and Implementation.

Engagement Manager

Partner Solutions Associate, Life Sciences Partnerships

Customer Support Associate

Customer Communications Specialist/Manager

Associate, Life Sciences Partnerships

Load 2 more jobs6 jobs at Flatiron Health

Client Success Manager

Zipari
Greater NYC Area
2 days ago
+22
• Managing an assigned portfolio of existing customers ensuring overall client success and satisfaction by building strong, long-lasting customer relationships. • Operating as the lead point of contact for all matters specific to your accounts. • Working to acquire additional revenue streams from assigned clients. • Working with sales to negotiate/close contracts and SOWs. • Ensuring timely and successful delivery of our products according to customer needs and objectives and communicating status of initiatives to internal and external stakeholders on a recurring basis. • Developing trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors and oversee customer retention campaigns. • Learning and recognizing triggers based on client behavior and engage clients to ensure complete satisfaction. • Preparing and delivering account reports including SLA reports. • Assisting with challenging client requests and issue escalations as needed.

Manager, Account Management

Simplifeye
Greater NYC Area
6 days ago
+18
Manage a team of Account Managers with individual revenue quotas. Train new Account Managers on process and new product lines. Contribute to the recruiting process and take primary responsibility for interviewing, hiring, and internally promoting to scale the team. Improve customer health and product engagement. Coach, develop, and improve the performance of Account Managers on your team. Track and report metrics and KPI to Director of Customer Success. Collaborate cross-functionally with other team leaders within the Sales, Product, Marketing, and Strategy departments. Iterate and refine existing processes to maximize account retention, upsell opportunity, and overally process efficiency.

Customer Service Associate

Talkspace
Greater NYC Area
1 week ago
+22
Your primary motivation will be to make sure that every user interaction with Talkspace leaves our users feeling happier than when they arrived. The Customer Care role will entail prompt, empathetic, and helpful responses to user and therapist support inquiries. You will be expected to follow existing support processes where they exist, and suggest and implement new processes where they are missing or lacking. Your support will help users with our web and mobile apps, frustrations with their therapist or the service, and billing issues.

Medicare Advantage Clinical Review Associate

Oscar
Greater NYC Area
1 week ago
+30
In this role, you will play an essential role in launching our Medicare Advantage business. The Clinical Review team is one of Oscar’s most important clinical functions - we encourage evidence-based practice through utilization review to ensure our members get access to the right care - particularly those who need it most. You will be responsible for understanding and helping to operationalize our regulatory requirements in our new Medicare Advantage business.

Manager, Delegate Oversight

Onboarding Specialist

Simplifeye
Greater NYC Area
2 weeks ago
+18
Be the first line of communication post-sales. Train customers and implement the Simplifeye suite of products into practices in a timely fashion. Build and strengthen customer relationships. Influence and reinforce customer engagement. Following up with clients to ensure best practices are followed. Participate in testing the product you’ll be supporting. Become an expert on our products and processes. Provide and gather feedback for all departments, which includes but is not limited to Sales, Product, and Engineering. You are the eyes and ears of the organization.

Client Development Lead

TrialSpark
Greater NYC Area
2 weeks ago
+20
As a Client Development Lead, you will be responsible for developing a pipeline, securing contracts, and ultimately driving revenue. This role is the growth engine of the company; it powers all the downstream operations to benefit patients. As an early member of the team, you will shape the company sales strategy and lead efforts to expand our patient recruitment, trial sites, and CRO businesses.

Trial Operations Manager

TrialSpark
Greater NYC Area
2 weeks ago
+20
You will manage execution of studies, partnering with a cross-functional team and the study sponsor to oversee the entire lifecycle from startup to readout. Each day will bring new challenges and opportunities, from writing our playbook for a new therapy area, to troubleshooting an issue with our quality team, to defining requirements for a new feature in our clinical platform. As an early member of our Trial Operations team, you will have a unique opportunity to help shape what it looks like for us to improve the clinical research process, including working with our Product, Engineering, and Data teams to build out new tools and infrastructure to support our operations.

Client Strategist

TrialSpark
Greater NYC Area
3 weeks ago
+20
As a Client Strategist at TrialSpark, you will serve as the point person for our most important external relationships. You will need to develop a clear understanding of our customer’s goals, develop joint strategies for hitting them, and pull together a cross-functional team to execute. Each day will bring new challenges and opportunities, from developing creative new pricing models, to troubleshooting a process with our clinical teams, to

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