Customer Success Jobs in NYC

143

Customer Success Manager

OwnBackup
Greater NYC Area
5 hours ago
Lead every aspect of the post-sale relationship; onboarding, training, demos, regular check-ins, ongoing support and renewal. Understand the client success metrics and consistently delivers on those metrics. Build trusting relationships with clients and their associates at all levels. Review product adoption/utilization and provide guidance to customers on how they can realize more value from their OwnBackup subscription. Identify opportunities to upsell additional OwnBackup products. Collaborate with other OwnBackup teams (Support, Product, Sales) to serve customers best.

Senior Associate, Care Delivery Services

Cityblock Health
Greater NYC Area
5 hours ago
+19
This individual will wear many hats and assume major responsibilities within high visibility projects and engagements related to innovation, clinical programs, and operations improvement. This person learns quickly, takes initiative, owns large work streams, communicates exceptionally well, and works collaboratively with all team members. In this role, you will support Cityblock in successfully implementing large projects and your responsibilities, among others, will include work stream and project management, work plan design, workgroup facilitation, and stakeholder engagement. The focus of these projects will span the entire organization, from new market launch to new clinical programs development to core operations performance improvement. It is an opportunity to learn the Cityblock operating model from the ground up and contribute to building a leading clinical model that delivers excellent health outcomes and high quality and lower cost.

Manager, Customer Operations

Pinterest
Greater NYC Area
5 hours ago
We consider businesses our Partners on Pinterest, as they play a big role in providing the content that helps people discover and save the things they love. We’re looking for a motivated self-starter to join our Partner Operations team and help our global partners, big and small, get discovered by millions of people looking for things to plan buy and do. You’ll work directly with our partners to answer questions, solve problems, and you’ll take the insights you gain to our product and engineering teams to help make Pinterest even better.

Technical Client Support Advisor

VTS
Greater NYC Area
5 hours ago
+15
As a Technical Support Advisor on the VTS Support team you will work with internal teams as well as external VTS clients to solve integration-related problems and complete customization requests for clients integrating their internal accounting systems with VTS. These integrations are the engine of our core platform. Ensuring clients are continuously gaining the most out of their integrations with our platform will be one of the primary responsibilities in this role.  You’ll also support our client-facing APIs used to send data from VTS to client databases and marketing websites. You will be the integrations & API expert and will field questions from clients and internal teams in addition to solving problems and resolving issues on a daily basis. 

Junior Case Management Associate - Life Insurance

Policygenius
Greater NYC Area
5 hours ago
+18
Own and manage an individual caseload of in-process life insurance applications, from submission to carrier through to approval. Carry out regular case review and hastily follow up on all outstanding case requirements. Create and send new life insurance applications to clients via varying carrier processes. Receive and review new life insurance applications for missing information prior to submission to the insurance carrier. Coordinate with appropriate carriers and vendors to schedule, reschedule, and track insurance exams and phone interviews. Request all supplementary underwriting requirements from clients via electronic communication. Order and review underwriting requirements including Attending Physician Statements, supplemental forms and other medical requirements for submission to the insurance carrier. Take initiative to review other than applied for offers (AOTAs) to determine if better options exist for our customers.

Case Management Associate - Life Insurance

Junior Customer Success Associate - Life Insurance

Insurance Advisor

Client Experience Associate

Customer Success Associate - Property & Casualty

Junior Case Management Associate - Property & Casualty

Load 3 more jobs7 jobs at Policygenius

Plan Compliance Specialist

Vestwell
Greater NYC Area
5 hours ago
Vestwell is expanding and we’re excited about adding a Plan Compliance Specialist to our client-facing team who is passionate about our mission to change the retirement FinTech space. At a high level, we’re looking for someone to lead our effort to administer retirement plans to the Vestwell platform. Ideally, you have spent 3-8 years working with advisors, sponsors, recordkeepers and/or TPAs running plan designs, annual reviews and administering the 5500 process.

Senior Customer Success Manager

Celonis
Greater NYC Area
5 hours ago
+21
As a Senior Customer Success Manager (CSM) you will act as a trusted advisor to a portfolio of strategic customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention. You will work closely with sales and professional services teams to define, develop and execute effective strategies that drive additional growth and expansion within customers.

Partner Manager (Big 4)

Celonis
Greater NYC Area
5 hours ago
+21
• Own, manage and drive all aspects of relationships with Big 4 firms (Deloitte, KPMG, EY, PwC). • Drive sales of Celonis platform to all lines of business (Audit, Advisory, Tax, etc.) of Big 4 across Americas (North America + LATAM). • Plan and execute go to market activities with Big 4 firms (joint offers, marketing, co-selling, etc.). • Drive technical and sales enablement of Big 4 firms. • Facilitate engagement between Celonis field sales and Big 4 client teams around specific account pursuits. • Coordinate efforts with global partner manager responsible for Big 4 relationships globally.

Partner Manager (Global Systems Integrators )

Celonis
Greater NYC Area
5 hours ago
+21
• Own, manage and drive all aspects of relationships with large, complex global systems integrators (SI’s) and/or BPO organizations such as IBM, Capgemini, and Accenture. • Responsible for a portfolio of 5-7 partner organizations that operate across all regions of the Americas, including US, Canada and Latin America. • Central focus is on go to market activities (joint sales, marketing, etc.) and driving partner investment in solutions, assets, and certified implementation resources around Celonis. • Drive technical and sales enablement across all relevant groups within these firms. • Facilitate engagement between Celonis field sales and partner client teams.

Customer Success Manager

Celonis
Greater NYC Area
5 hours ago
+21
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.

Leisure Luxury Travel Agent - New York

Rollinglobe
Greater NYC Area
5 hours ago
 Welcome to the world of luxury travel!   Are you ready to take your travel career to the next level?   Virtuoso – the industry’s leading luxury travel network – is seeking an experienced luxury travel advisor in New York on behalf of their member agencies.   Our member agencies provide you with the tools, training, and preferred partner relationships you need to succeed.

Clinical Project Manager

TrialSpark
Greater NYC Area
5 hours ago
+20
You will manage execution of studies, partnering with a cross-functional team and the study sponsor to oversee the entire lifecycle from startup to readout. Each day will bring new challenges and opportunities, from writing our playbook for a new therapy area, to troubleshooting an issue with our quality team, to defining requirements for a new feature in our clinical platform. As an early member of our Trial Operations team, you will have a unique opportunity to help shape what it looks like for us to improve the clinical research process, including working with our Product, Engineering, and Data teams to build out new tools and infrastructure to support our operations.

Account Executive

Ladders
Greater NYC Area
12 hours ago
Ladders is the leading $100K+ professional community.  We focus on the careers, professional growth and office lifestyle of the top 25% of the workforce. With Ladders News, we provide the information and entertainment that our audience needs for lifelong career success, while Ladders Jobs is the largest source for $100K+ jobs in the US and Canada.  Our mission is to “lead the leaders” -- our 10 million members represent the leading people in

Director of Client Success

Bodhala
Greater NYC Area
1 day ago
+32
You’ll be responsible for: Providing exceptional Client Service and working directly with clients on legal industry insights, legal expertise and billing data questions and acquisition issues Act as the Director of Client Success, both working as a Senior Account Manager for multiple clients — with goals that include: developing champions, obtaining feedback and delivering it to our technical team, promoting using and engagement, and

Client Strategy Manager

Attentive
Greater NYC Area
1 day ago
+21
Attentive is a mobile messaging platform changing the way consumers interact with businesses. The company is one of the fastest growing startups in New York City and recently raised a $40 million Series B investment led by Sequoia in July 2019. We’ve seen 8x customer growth in just one year, and now work with 400+ of the most innovative brands like Sephora, Urban Outfitters, Coach, & Crate and Barrel.  Attentive was founded in 2016 by the co

Client Manager, Customer Success

Quartet Health
Greater NYC Area
1 day ago
+32
The Client Manager is a trusted partner and point of contact for Quartet’s clients, reporting into the Senior Client Executive and partnering closely with internal Quartet teams, client operations, and client leadership to deliver operational excellence, manage day-to-day client interactions and operations, and identify and address areas of improvement to support Quartet’s ability to consistently deliver value. The Client Manager will be responsible for owning the operational and relationship components of one or more partnerships.  Client Managers are highly organized and accountable client leads, who are able to project manage operational initiatives while building trusted relationships externally and collaborating to draw from the vast expertise of Quartet’s internal teams. The Client Manager adds value by ensuring that Quartet strives to solve large and long-term client business problems, doing so by strategically engaging with the client beyond immediate requests.

Enterprise Relationship Manager

LeafLink
Greater NYC Area
1 day ago
+12
LeafLink is seeking an experienced Enterprise Relationship Manager to join our fast-growing team. In this role you will be responsible for managing LeafLink Financial’s relationship with the largest cannabis brands in the industry and create a network effect across the LeafLink platform, setting a new standard on how the industry transacts. This role will allow you to build relationships with executive teams and strategize on ways LeafLink can improve and simplify their business operations. This role is highly collaborative, requires creative thinking, sales expertise, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services offerings. This role will require you to interface directly with our executive team, client experience, sales, marketing, and engineering teams. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

Sr. Customer Support Engineer

NS1
Greater NYC Area
2 days ago
+12
Troubleshooting DNS problems in the context of larger, client-specific application topologies. Leveraging our unique feature set to implement distinctive solutions to complex traffic-routing problems for our customers. Becoming familiar with, monitoring, and working to improve NS1's various subsystems. Identifying areas for improvement and offering constructive advice, both customer-facing and internally. Collaborating with TechOps and DevOps engineers to investigate customer-reported issues.

Virtual Physician (US Licensed - United Kingdom Ba…

Galileo
Greater NYC Area
2 days ago
+17
Provide best-in-class medical care for Galileo patients through a virtual setting by leveraging a combination of advanced technology and excellent clinical judgment. Deliver an exceptional patient experience with compassion and thoughtful communication. Solve problems in an efficient, nimble, solutions-oriented manner by drawing on resourcefulness and a “can do” approach. Manage multiple inputs seamlessly through instinctive prioritization. Participate in clinical architecture development by drawing on your knowledge and experience. Work at least 24 hours in a given week, and be able to take on shifts that best fit with your schedule.

Client Principal

ThoughtWorks
Greater NYC Area
3 days ago
Establish, build, and maintain long-term, value-based relationships with a growing number of senior client stakeholders. Farm and manage between one and three accounts at a time. Drive $15 million to $50 million in revenue per year from accounts to meet or exceed profitability targets. Ensure the creation and execution of existing account strategies, and build “win-win” value propositions at the company and individual levels.  Help develop a range of IP and best practices around client and portfolio development in order to build the client base into a significant strategic asset. Approach client executives as true business partners versus software delivery partners, expanding the company’s breadth and depth to its full potential. Drive offshoring as an integral part of the delivery method. Oversee ThoughtWorks’ execution of engagements, providing early visibility to leadership regarding potential risks.

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