Client Success Jobs in NYC

89

Junior Customer Success Associate

Policygenius
Greater NYC Area
1 hour ago
+18
Address clients’ questions about life insurance, the policy they’re applying for and the application process via phone, email and SMS. Work with insurance carriers to advance client applications from approval to activation. Master the workflows and software systems necessary to carry out your responsibilities. Provide actionable feedback from clients to drive process and product improvements. Collaborate with other operations teams (customer service, case management, inside sales, and quality assurance) to provide a best-in-class customer experience. Exhibit an extreme attention to detail while carefully reviewing documents for completion and accuracy. Become a subject matter expert on DocuSign and Adobe Acrobat or other similar products. Contribute to the onboarding and training of newer team members. Have fun in a friendly and collaborative team environment.

Customer Success Enablement and Training Manager

Knotel
Greater NYC Area
1 hour ago
+18
Reporting into the Head of Customer Experience, the Customer Success Enablement and Training Manager will work across Customer Experience to onboard new team members and inform and support the team’s tools and processes, ensuring that team members are effective and productive in improving satisfaction and loyalty, increasing retention, reducing churn and driving sales.

General Manager

CAMP
Greater NYC Area
15 hours ago
About the Company CAMP is a startup retailer built to engage and inspire young families. CAMP combines merchandise, experience, play and media. CAMP will open its flagship store in Flatiron, NYC (110 5th ave) November 2018. What is the Role? We are  looking for a General Manager for our NYC Flagship location. You will be responsible for: Building, leading and managing a team of store experience managers and associates dedicated to

Broker Success Associate

Attune
Greater NYC Area
18 hours ago
+21
Running a small business is hard. Getting insurance for your small business is even harder. It takes forever, the process is antiquated, and one wrong decision can be disastrous. At Attune, we’re changing small business insurance in a big way. At the forefront of the insuretech industry, we are rebuilding small business’s access to insurance from scratch, making it instant, easy, and safe. How? Instead of requiring that a business answers

Broker Success Associate

Attune
Greater NYC Area
18 hours ago
+21
Running a small business is hard. Getting insurance for your small business is even harder. It takes forever, the process is antiquated, and one wrong decision can be disastrous. At Attune, we’re changing small business insurance in a big way. At the forefront of the insuretech industry, we are rebuilding small business’s access to insurance from scratch, making it instant, easy, and safe. How? Instead of requiring that a business answers

Platform Specialist (Account Management)

GroundTruth
Greater NYC Area
1 day ago
+21
If you’re a passionate mobile technology and digital advertising enthusiast with relevant account management experience, analytical skills, and a great people person, we invite you to talk to us about our Platform Sales team at GroundTruth.  You will: Own customer relationships from post account creation to maturity, and help with education, campaign setup, optimizations, and reporting. Leverage cross-industry and platform expertise to provide consultative recommendations / upsell for your clients. Listen to customer needs and gather feedback for product and internal teams. Share best practices both externally and internally to elevate the ability of you and your team mates.

Travel Consultant

Rollinglobe
Greater NYC Area
1 day ago
Travel Consultants are client-facing and have a minimum 5 years’ experience in high-end travel planning. They have traveled extensively throughout the world and procured a breadth of knowledge in luxury hotels and service providers. Travel Consultants also have an intrinsic care for people and are empathetic to even the most discerning client needs; they are well-organized, extremely detail-oriented, resourceful, and can excel in a fast-paced forward-thinking environment. This candidate shares our passion and belief that travel is a source of inspiration, renewal, and joy.

VP, Customer Success

Payfone
Greater NYC Area
1 day ago
As the head of Customer Success, The VP, Customer Success will be a relationship management expert who will provide best in class customer service, ensuring a seamless implementation and onboarding experience for our clients. The VP will own critical client functions, which include increasing adoption, ensuring retention, identifying new revenue opportunities and maintaining/increasing satisfaction. The VP will scale the Customer Success function and manage a team that will include account managers, professional service engineers and implementation specialists.

Client Success Manager (CSM)

Schoology
Greater NYC Area
1 day ago
The Client Success Manager is a key member of the Client Success Team, responsible for coordinating the successful deployment of the Schoology platform to both new and existing clients to ensure satisfaction throughout their entire Schoology experience. By following key client metrics, deploying timely and effective proactive outreach campaigns, and implementing effective at-risk intervention strategies, you will guide our clients towards full adoption of the Schoology platform as a solution to meet their business needs.

Travel Agent Global Touring Specialist – New York,…

Rollinglobe
Greater NYC Area
1 day ago
Manage Entertainment & Touring client travel logistics ensuring the highest level of service is provided at all times, handling air, hotels, ground transport, meet & assist and private charters providing full dedicated support to all clients. Quickly & efficiently field all enquiries. Ensure high level of attention to detail with all given work. Prioritize work load, working within given deadlines ensuring client budgets and specific requirements are met. Process any administrative tasks including accounting queries, promptly and accurately. Build strong working relationships with clients & suppliers. Work as part of a successful team. Positively promote our company to assist with future growth and development of the business.

Head of Global Client Success

Foursquare
Greater NYC Area
1 day ago
As VP, Global Client Success, you will be responsible for developing and owning customer relationships that promote retention and loyalty. You’ll be expected to engage closely with sales, marketing and product teams to analyze and generate sales proposals for presentations to clients and/or ad agencies. One must ensure clients are satisfied with all services they receive and act to improve upon areas of dissatisfaction, include but not limited to reporting and analytics of revenue impact tied to clients.

Night / Weekend Guest Experience Specialist

Domio
Greater NYC Area
1 day ago
+18
Take initiative to implement new ideas that will benefit Domio and our clients in the future. Analyze feedback and work with the team to improve services. Respond to, troubleshoot, and resolve client issues in a timely and positive manner. Coordinate with our various teams to resolve issues on the ground and provide ongoing updates to clients. Learn about the pillars of hospitality. Deliver a world-class hospitality experience in our properties, making our guests come back time after time. Work with our Operations team to find scalable solutions that improve quality, operational efficiency, and client satisfaction.

Customer Engagement Analyst (entry level)

Custora
Greater NYC Area
1 day ago
+15
Customer Success Associate About us: Retail marketing teams have a lot on their plates. The data they collect provides an unparalleled opportunity to establish meaningful and personal relationships with their customers, but it has also led to an explosion of metrics to track, measure, and optimize. Opens, click-throughs, likes, retweets, conversion rates: today’s e-commerce marketer is resource-strapped and scrambling to execute on dozens of

Strategic Account Manager

BetterCloud
Greater NYC Area
1 day ago
+10
We’re a high-energy, high-growth technology company seeking our first Strategic Accounts Manager in New York City. We’re looking for someone with a dynamic personality to help service our top tier accounts. In this role, you will report directly into our VP, Customer Success and have great visibility into our executive team to support your goals. You will be encouraged to share your ideas and expertise to coach and mentor others!

Customer Communications Specialist/Manager

Flatiron Health
Greater NYC Area
2 days ago
+13
The Customer Success team is dedicated to building irreplaceable relationships with customers. The Customer Communications Specialist or Manager will work on providing our customers, our team and cross-functional stakeholders with critical information in a clear and compelling way. This role will initially focus on information shared with customers and internally as part of our Incident Management process. Working closely with technical

Associate Account Manager

Partner Solutions Associate, Life Sciences Partnerships

Customer Support Associate

Associate, Life Sciences Partnerships

Load 1 more jobs5 jobs at Flatiron Health

Senior Technical Account Manager

JW Player
Greater NYC Area
2 days ago
As a Technical Account Manager for JW Player, you will act as a liaison for some of our largest customers. You will own our technical agenda while supporting the efforts of the Sales, Support and Engineering teams to ensure that our Enterprise customers experience a successful launch with JW Player Products. The ideal candidate is patient, process-oriented, and comfortable with both technical and business concepts. Outstanding verbal and written

Client Strategist

TrialSpark
Greater NYC Area
2 days ago
+20
As a Client Strategist at TrialSpark, you will serve as the point person for our most important external relationships. You will need to develop a clear understanding of our customer’s goals, develop joint strategies for hitting them, and pull together a cross-functional team to execute. Each day will bring new challenges and opportunities, from developing creative new pricing models, to troubleshooting a process with our clinical teams, to

Senior Agent Success Advisor, M&A

Compass
Greater NYC Area
2 days ago
+21
As a Senior Agent Success Advisor, M&A, you will be part of the “on-the-ground” team leading the day-to-day operational integration of boutique brokerage acquisitions. You will be at the center of our efforts to connect newly acquired agents with Compass’ technology, culture and processes. An effective project manager and creative problem solver, you will lead the planning and execution of employee and agent onboarding and training and will work closely and collaboratively with key functions across Compass including finance, legal, communications, marketing, business development, listings and other internal teams.

Regional Manager, Agent Success

Agent Success Coordinator - Manhattan

M&A Integration Manager

Agent Success Manager - Westchester

Operations Lead - Customer Experience

Agent Team Assistant - Brooklyn

Load 3 more jobs7 jobs at Compass

Account Manager, Field Sales

Pinterest
Greater NYC Area
2 days ago
As an Account Manager you'll develop relationships with our brand partners across all levels and support them as they use Pinterest to meet their goals. You'll take the lead on major initiatives and see them through to success. What you’ll do: Build, manage, and grow strategic partnerships with large customers and agencies Solve partner business challenges by way of critical thinking and teamwork that produces industry leading business plans for

Customer Success Manager- Remote (PST\MST Time Zon…

monday.com
Greater NYC Area
3 days ago
+13
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest of the monday.com team. Empower customers to connect their goals and challenges with the solution in monday.com. Take ownership of new accounts and manage their onboarding. Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product. Stay in touch with clients to ensure that they're realizing the full potential of monday.com.

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