Client Success Jobs in NYC

104

Technical Solutions Consultant

Sisense
Greater NYC Area
15 hours ago
+17
We are Sisense. As one of the world’s leading big data teams, we are an award-winning business intelligence company with some very well known clients. Sisense is a fast growing software company that is democratizing Big Data Analytics by pioneering a new approach that enables organizations of all sizes to make sense of their data. Hundreds of companies, from startups to large enterprises, are choosing this new approach over traditional solutions.

Engagement Manager

Flatiron Health
Greater NYC Area
19 hours ago
+25
As the Professional Services Manager/Director, you will be responsible for building and leading an implementation and ongoing customer success team for Flatiron’s new provider-facing business operations offering. This position requires outstanding problem-solving, analytical and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and significant experience leading teams.

Associate Account Manager

Customer Support Associate

Associate, Life Sciences Partnerships

Remote Customer Experience Associate (Part Time)

Harry's
Greater NYC Area
22 hours ago
+17
Training and on-boarding will occur at Harry's HQ from 9am to 6pm your first week. This role will be remote with monthly in-person interaction with the in-house team. Must reside in the tri-state area (Connecticut, New York, or New Jersey) and be able to travel to the New York office for an in-office day at minimum once per month. This will be a 20 hour per week role after the first 40 hour week of training. You must be able to work 9am to 6pm Saturday, Sunday, and 4 hours during a weekday. You must have a minimum home internet speed of 100 Mbps and a quiet work space - a laptop will be provided.

Customer Success Manager

Abacus
Greater NYC Area
20 hours ago
+17
At Abacus, we're reimagining the way businesses move money, starting with the first real-time employee expense system. We’re excited about building tools that are not only effective but enjoyable for everyone to use. Creating the best customer experience drives us - we love hearing everyday how what we're working on is saving our customers time and headaches.

Enterprise Account Director

Quovo
Greater NYC Area
20 hours ago
+10
Quovo is a data platform providing insights and connectivity for millions of financial accounts across thousands of institutions. Today, hundreds of platforms and millions of end-users rely on Quovo's technology for account aggregation, bank authentication, and ongoing insights to build better financial futures. Quovo is looking for an experienced account management professional to manage our relationships with some of the largest names in

Group Director, Business Strategy

Movement Strategy
Greater NYC Area
1 day ago
+14
Group Director, Business Strategy (New York) Position: Full Time OVERVIEW: Movement Strategy is looking for a Business Strategy Group Director to join the team in our New York office. If you’re a strategic leader with 10-12yrs+ experience, and a proven track record successfully managing and growing large-scale accounts, keep reading! We’re a full-service social media agency with offices in NY, Denver, and LA. We work closely with several

Associate Director, Business Strategy

Movement Strategy
Greater NYC Area
1 day ago
+14
Associate Director, Business Strategy (NYC)                                                                   Position: Full-Time                                                                                                              OVERVIEW    Movement Strategy is looking for an Associate Director of Business Strategy to join the team in our New York office. If you’re a strategic leader with 7-8yrs+ experience, and a proven track

Associate Referral Agent

OnDeck
Greater NYC Area
1 day ago
+26
The Associate Referral Agent role presents an exciting opportunity to start your career at OnDeck. This unique position is suited for a bright junior agent excited by the prospect of joining a fast-growing team within OnDeck. By helping businesses that OnDeck could not fund internally to find financing with one of our lending partners, you will learn about our products, become an industry expert, and help identify market trends that will directly impact the direction of our business.

Senior Client Success Manager, Partner

Yext
Greater NYC Area
1 day ago
As a Senior Client Success Manager, you are responsible for growing our footprint within existing clients. You are committed to partnering with clients to help teach them about the additional benefits from Yext’s product offering. Individuals should have a proven track record of consultative sales and account management; the ability to negotiate with and navigate large organizations; a strong understanding of the digital landscape and a willingness to embrace disruptive, fast paced technology companies. If this is you, we offer best in class compensation with variable compensation tied to objectives and growth of clients business.

Client Training Manager, Client Success Operations

Client Success Manager, Enterprise

Implementation Manager

Associate Client Support Specialist

Load 1 more jobs5 jobs at Yext

Client Experience Manager

Movable Ink
Greater NYC Area
1 day ago
+18
The Client Experience Manager (CXM) is primarily responsible for owning and maintaining positive client relationships. The CXM will focus on program growth and strategic thought leadership in addition to overseeing day-to-day processes, relationships and issue management for our clients.

Client Experience Associate - Life Insurance

Policygenius
Greater NYC Area
1 day ago
+18
Ensure a seamless and transparent customer experience with regular status updates and an emphasis on customer retention and speed to conversion. Coordinate with appropriate vendors to schedule, reschedule, and track insurance exams and phone interviews for concierge clients. Collaborate with the case management team with follow-up on outstanding requirements from customers and conduct regular customer follow-up on outstanding underwriting requirements. Address customers’ questions about the underwriting process, carrier requirements and other service issues. Communicate adverse underwriting decisions (impaired risk, postpones and declines) with empathy and tact. Master the workflows and software systems necessary to carry out your responsibilities. Partner with the Team Lead and/or Manager to resolve customer escalations as they relate to all parts of the sales and underwriting funnel.

Client Solutions Lead

Foursquare
Greater NYC Area
2 days ago
As a Client Solutions Lead you will oversee revenue-generating accounts by delivering excellent customer service. You will have the unique opportunity to pioneer and contribute to our monetization efforts by managing, retaining, and upselling key clients. By partnering with sales, insights, trading, etc. you will act as a liaison for all all pre and post-sales related activities for Foursquare's National Sales team.

Senior Customer Success Manager

Celonis
Greater NYC Area
2 days ago
+12
As a Senior Customer Success Manager (CSM) you will act as a trusted advisor to a portfolio of strategic customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention. You will work closely with sales and professional services teams to define, develop and execute effective strategies that drive additional growth and expansion within customers.

Customer Success Manager

Celonis
Greater NYC Area
2 days ago
+12
As a Customer Success Manager (CSM) you will act as a trusted advisor to our customers to enhance their experience using Celonis and help them drive significant value out of their investment in Celonis. In this role you will be responsible for maintaining a successful long-term relationship with our customers, ensuring high customer satisfaction, driving adoption and ensuring retention.

Client Success Manager

Knotch
Greater NYC Area
2 days ago
+24
The ideal candidate has 3-5 years of account management and/or client success experience, client service / ad-tech / agency background, and experience helping to grow and manage a team - data & analytics experience are a plus. Key attributes of a successful candidate are adaptability, the ability to meet deadlines, and a passion for finding a balance between client needs and business needs. This unique role is a very hands on and consultative approach to client success.

Associate Account Manager, Programmaitc

DoubleVerify
Greater NYC Area
2 days ago
The Associate Account Manager (AAM) is an entry-level position that provides internal support for his/her Account Manager across a variety of job responsibilities. This person will oversee aspects of internal reporting, setting up campaigns through Salesforce.com, and billing. The task oriented position requires someone that is able to stick to daily deadlines, is highly organized & has a strong eye for detail. This stepping stone position is great for anyone looking to gain exposure to the fast paced world of a digital ad technology company.

Director, Customer Success

Aircall
Greater NYC Area
2 days ago
+15
Aircall is on a mission is to redefine the business phone. We are an advanced cloud-based phone system, complete business phone, and call center software — all wrapped up in one single tool. But behind our product are the people driving it. Positivity, candor, ambition and commitment — these are the values we live by at Aircall. We know that success comes from hard work and deserves to be recognized and rewarded. So if you’re a person that

Senior Customer Success Manager

Talkwalker
Greater NYC Area
2 days ago
Senior Customer Success Manager New York, New York We are looking for a US - Senior Customer Success Manager to further strengthen our Customer Success Team and contribute to the success of our company. The Senior Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements,

Customer Experience Associate

The Farmer's Dog
Greater NYC Area
2 days ago
+11
The Farmer’s Dog is the leading tech-enabled pet health brand on a mission to disrupt the $90b global pet food industry. The company is VC backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier. In an industry with little regulation, constant recalls, and rampant misleading advertising, The Farmer’s Dog brings a fresh perspective that all dog lovers have been waiting for. Utilizing its proprietary technology,

Junior Customer Success Associate

Policygenius
Greater NYC Area
2 days ago
+18
Address clients’ questions about life insurance, the policy they’re applying for and the application process via phone, email and SMS. Work with insurance carriers to advance client applications from approval to activation. Master the workflows and software systems necessary to carry out your responsibilities. Provide actionable feedback from clients to drive process and product improvements. Collaborate with other operations teams (customer service, case management, inside sales, and quality assurance) to provide a best-in-class customer experience. Exhibit an extreme attention to detail while carefully reviewing documents for completion and accuracy. Become a subject matter expert on DocuSign and Adobe Acrobat or other similar products. Contribute to the onboarding and training of newer team members. Have fun in a friendly and collaborative team environment.

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