Client Success Jobs in NYC

84

Associate, Life Sciences Partnerships

Flatiron Health
Greater NYC Area
3 hours ago
+37
Flatiron Research was started in 2014 with the goal of serving cancer patients by accelerating research. We believe that existing clinical research paradigms are ill-equipped to answer the research questions that face drug developers, academic researchers, and regulators in the oncology space today. By focusing on technology solutions that can be deployed widely across the Flatiron network of providers, Flatiron Research has the opportunity to generate insights that were previously impossible.

OncoBilling Support Associate

Customer Support Manager

Engagement Manager

Customer Support Associate

Load 1 more jobs5 jobs at Flatiron Health

Customer Success Director

Bizzabo
Greater NYC Area
4 hours ago
Managing a team of Customer Success Managers and be accountable for their success and development. Collaborating with sales team to support sales efforts. Collaborating with marketing team to design content strategy for customers. Collaborating with product team to communicate customers’ needs and help design an ideal offering. Bringing your creative thinking, strategies, and ideas to advance Bizzabo’s values, unique culture, and vision. Attending and presenting at conferences, events and webinars. Contributing to an awesome and fun work environment. Managing customer accounts to maximize their Bizzabo experience. Training and on-boarding new customersLaunching and managing new customer success initiatives. Identifying up-sell and cross-sell opportunities from existing accounts. Monitoring risky accounts and proactively take action to achieve success. Designing an amazing and memorable customer experience. Escalation-conflict management-real time. Analyzing accounts performance and suggesting constant improvements.

Customer Success Manager - VIP Accounts

Aircall
Greater NYC Area
4 hours ago
+22
Grow and nurture a portfolio of accounts while developing strong relationships with key contacts. Maximize your portfolio’s growth opportunities and mitigate its risks and possibility of churn. Have a strong understanding of our product and know how to articulate our value proposition clearly. Develop new ways to increase customer satisfaction and organize product feedback. Contribute ideas that help improve our processes, practices, and tools.

Customer Success Manager - Mid-market Accounts

Aircall
Greater NYC Area
4 hours ago
+22
Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Client Onboarding Specialist

Aircall
Greater NYC Area
4 hours ago
+22
Review and understand clients’ business and communication challenges to successfully implement solutions Onboarding and training of new customers to ensure they are setup for maximum success. Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers. Maintain and track all projects and documentation. Ensure proper and consistent communication of status to the client and the Aircall team. Work with our Account Executives to manage client expectations and ensure that the Onboarding Team has all information necessary for a smooth transition. Analyze, organize, and communicate customer feedback to the Product, Engineering and Sales Teams.

Client Solutions Lead (Senior Account Manager)

Foursquare
Greater NYC Area
7 hours ago
As a Client Solutions Lead you will oversee revenue-generating accounts by delivering excellent customer service. You will have the unique opportunity to pioneer and contribute to our monetization efforts by managing, retaining, and upselling key clients. By partnering with sales, insights, trading, etc. you will act as a liaison for all all pre and post-sales related activities for Foursquare's National Sales team.

General Manager

CAMP
Greater NYC Area
12 hours ago
About the Company CAMP is a startup retailer built to engage and inspire young families. CAMP combines merchandise, experience, play and media. CAMP will open its flagship store in Flatiron, NYC (110 5th ave) November 2018. What is the Role? We are  looking for a General Manager for our NYC Flagship location. You will be responsible for: Building, leading and managing a team of store experience managers and associates dedicated to

Travel Consultant

Rollinglobe
Greater NYC Area
15 hours ago
Travel Consultants are client-facing and have a minimum 5 years’ experience in high-end travel planning. They have traveled extensively throughout the world and procured a breadth of knowledge in luxury hotels and service providers. Travel Consultants also have an intrinsic care for people and are empathetic to even the most discerning client needs; they are well-organized, extremely detail-oriented, resourceful, and can excel in a fast-paced forward-thinking environment. This candidate shares our passion and belief that travel is a source of inspiration, renewal, and joy.

Operations Manager

Mobley
Greater NYC Area
1 day ago
Who we are We decided to build Mobley because we grew tired of selling, storing, or throwing away perfectly good furniture every time we moved. People spend $110 billion furnishing their homes every year. We believe that people should not be forced to buy disposable short-term furniture but instead be able to seamlessly rent beautiful high-quality items when they need them for time they want. We built an asset light rental system that

Customer Advisory Manager

Collibra
Greater NYC Area
1 day ago
+34
Collaborate with our customers on plans to drive adoption. Introduce use cases, map activities to the key business stakeholders and capture any critical needs of our customer. Working cross functionally, mapping in appropriate resources for technical guidance, Executive interaction or for broader projects that might include Professional Services, Coaching Services and Training. Conduct oversight of partner activity to help ensure our partner’s success. Work closely with Strategic Account Managers in Account Strategy and Execution.

Associate Client Partner

Reonomy
Greater NYC Area
1 day ago
+20
As Reonomy's Associate Client Partner you will be part of a dynamic environment where you'll be encouraged to develop and advance your skillset. You'll work directly with our clients, particularly via phone, in-app chat, and email. As an extremely integral member of our Client Partner team you will ensure exceptional client service, satisfaction, and retention!

Associate Client Success Manager, Enterprise

Yext
Greater NYC Area
1 day ago
We are looking for an Associate Client Success Manager, Enterprise based in New Your City to support up to 75 current Yext customers. You will be responsible for new client implementation and relationship management as well as ensuring adoption and engagement with the Yext platform. Yext Account Managers play an integral role in our business by building strong working relationships with each and every client, driving annual renewals and upsells. Account Managers will work with cross-functional teams including Sales, Business Development, Client Delivery and Product Management to accelerate usage and relay client needs. Salary is competitive and will be commensurate with experience. 

Client Success Manager, Enterprise

Implementation Manager

Associate Client Support Specialist

Associate Manager, CX Operations (Dropbox, Alterna…

Rent the Runway
Greater NYC Area
1 day ago
+38
Coordinate with location management and transportation providers to ensure that each drop-off box in the RTR network is serviced according to schedule in a manner that is reliable, efficient and unobtrusive. This includes scheduling supplemental pickups as needed due to surges in the volume of returns. Build and lead a team of Dropbox Associates that will provide dropbox network coverage for all hours of operation (9 AM to 9 PM). Manage correspondence with Drop-off Box and transportation partners, maintaining stellar response and resolution times with all parties; understand how support needs will change as the program scales; work with stakeholders to develop support KPIs; set targets and identify the resources that will be required to monitor and achieve them. Identify and root cause any issues, and escalate to teams internally to ensure timely solutions. Monitor compliance by transportation partners with program standards (e.g. pickup timeliness, frequency of shipments, damage, etc.); in case of performance issues, coach partners, document and escalate as appropriate. Coordinate production and installation of drop-off boxes, across all partners (Fleetwood, TForce consolidation, IT, Creative and more).

Customer Advisory Director

Collibra
Greater NYC Area
1 day ago
+34
As our Customer Advisory Director you will be the trusted advisor to senior leaders in our most strategic customers. These customers have a vision for leveraging value from their data which, in many cases, is groundbreaking for their industries and the Collibra platform is at the very center of this vision. You will be on point and responsible for building and maintaining customer relationships, for helping shape and align with our customers data vision, and successfully delivering that vision through the utilisation of the Collibra platform. The role carries a quota for renewal, upsell and cross-sell. Success will be a factor of your ability to drive adoption onto the platform and for the customer to realize strategic value from their investment across their organization.

Director, Revenue Operations

1stdibs
Greater NYC Area
2 days ago
Here at 1stdibs we are creating a world-class luxury online lifestyle destination. As we continue to scale, we are looking for a Director of Revenue Operations to join us to support both the sales and service teams across our B2B and B2C platforms. At 1stdibs we are focused on ensuring our clients always have a beautiful experience with us and, as we scale, our operations team needs to continue to drive innovation to keep up with our clients -

Customer Experience, Senior Analyst (Operations)

Stash
Greater NYC Area
2 days ago
+16
Create and translate complicated analyses into actionable insights and feedback loops across the organization. Drive quality measurement processes and reporting at representative, organization and larger company level. Maintain internal tools and recommend new ideas to support Customer and Agent success. Perform both regular (weekly, monthly, quarterly) and ad hoc analyses around key business questions that pertain to the CX department. Build and maintain reports, models, and dashboards around key CX metrics to monitor and improve performance for the CX Team across Zendesk, Excel and Looker. Work with BPO Partner(s) and Green Dot to provide systematic improvements in NPS, VOC, and other quality and satisfaction efforts. Be proactive in identifying the cause of end-user, and agent knowledge gaps and escalate training needs. Support rollout of marketing initiatives and new products with a focus on change management and education. Direct customer support as required to understand issues and support larger CX team.

Client Solutions Analyst

Simon Data
Greater NYC Area
2 days ago
+27
The Client Solutions Analyst (CSA) is the foundation of Simon Data’s Client Solutions Team, providing deep and responsive technical and client service to facilitate utilization of the Simon Data Platform. CSAs are responsible for a portfolio of accounts in partnership with dedicated Client Solutions Managers (CSM), providing the first line of responsive support that clients can rely on for their day-to-day needs. CSAs are expected to develop and maintain a deep understanding of their clients’ data and marketing workflows, enabling them to support clients in creating useful audiences and datasets to power dynamic and targeted customer experiences.

Implementation Associate

Knotel
Greater NYC Area
2 days ago
+18
Reporting into the Head of Customer Success and working alongside our Customer Success Managers, the Customer Success Associate will work with new and existing Members to ensure they achieve success in their partnership with Knotel throughout their full customer lifecycle. S/he/they will collaborate with members to address their evolving office needs, strive to increase retention, reduce churn and drive sales.

Manager, Real Estate Transactions

Senior Technical Trainer

Turbonomic
Greater NYC Area
2 days ago
+23
Are you a customer-focused technology guru, hungry and obsessed about education?

Implementation Lead

Hive
Greater NYC Area
3 days ago
+22
The Customer Success team at Hive focuses on delivering active Hive users, who live in Hive through their working day. A great implementation lead is first and foremost a driven project manager who is equally comfortable at C-Level and with front line users. They should have a great nose for opportunities and work closely with Sales to identify and close those. Please note, this is not a classic account management role, it’s much more project

NYC Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in NYC
LOCAL GUIDE
Best Software Engineer Jobs in NYC
LOCAL GUIDE
Coolest Tech Offices in NYC
LOCAL GUIDE
Best Sales Jobs in NYC
LOCAL GUIDE
Best Benefits at NYC Tech Companies
LOCAL GUIDE
Best Data Analyst & Data Science Jobs in NYC
LOCAL GUIDE
Best Design Jobs in NYC
LOCAL GUIDE
Best Marketing Jobs in NYC
LOCAL GUIDE
How to Get a Job in NYC Tech
LOCAL GUIDE
Women in NYC Tech
LOCAL GUIDE
Top NYC Startup Funding Rounds
LOCAL GUIDE
Your Guide to Cybersecurity in NYC