Strategic Account Manager

| Greater NYC Area

ABOUT US

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We're a data-first marketing platform startup, and we approach our work seriously; we tackle problems in a scrappy and disruptive fashion, yet we build for scale to support our clients at big data volume.

We are the first and only enterprise customer data platform with a fully-integrated marketing cloud. Moving beyond the limitations of both categories, Simon’s platform empowers businesses to leverage enterprise-scale big data and machine learning to power customer communications in any channel. Simon’s unique approach allows brands to develop incredible personalization capabilities without needing to build and maintain massive bespoke data infrastructure.

Our culture is rooted in organizational transparency, empowering individuals, and an attitude of getting things done. If you want to be a valuable contributor on a team that cultivates these core values we would love to hear from you.

THE ROLE

The Strategic Account Manager role is all about making sure Simon’s largest, and most sophisticated clients extract as much value out of our platform and services as possible. Strategic Account Managers are responsible for developing deep, trusted-advisor relationships as they work with clients across every phase of the client lifecycle from integration and onboarding, to campaign ideation, launch, and iteration, to partnership review and contract renewal.

Strategic Account Managers deliver value to our enterprise clients by leading strategic engagements, driving the deployment of technical solutions, and pushing process improvements. In doing so our Strategic Account Managers help marketing teams at some of the worlds largest brands to deploy campaigns that drive millions of dollars in incremental revenue for their businesses.

Activities

  • Manage and grow a portfolio of Simon’s largest and most sophisticated client accounts
  • Develop and execute account strategy and engagement plans to maximize client value
  • Cultivate deep, trusted-advisor relationships with senior client stakeholders and decision makers
  • Act as a thought partner to clients on innovative use cases for Simon’s platform, as well as marketing strategy and best practices
  • Project manage client onboardings, integrations, and the delivery of strategic advisory and data science engagments
  • Lead quarterly business reviews with senior client stakeholders
  • Lead bi-weekly sprint meetings with clients
  • Lead client renewal conversations
  • Identify opportunities for client upsell and cross-sell
  • Coordinate internal resources to develop and deliver on complex client solutions
  • Facilitate cross-client best practice sharing
  • Manage and mentor client solutions analysts in your account pod

Qualifications:

  • 7-10 years of professional experience
  • 5+ years managing client relationships at a SaaS company
  • Bachelor's degree from a top-tier college
  • Demonstrated ability to manage large, complex projects across multiple stakeholders and functions
  • Strong ability to understand technical concepts and problem solve
  • Excellent verbal and written communication skills
  • High emotional intelligence 
  • Deep business acumen
  • Proficiency working with data in SQL
  • Experience with email marketing, push or SMS software
  • Familiarity with technologies like APIs, HTML, CSS, and Javascript
  • Ability to thrive in an unstructured and fast-paced environment
  • Personable, collaborative, and a sense of humor
  • Willingness to travel up to 20%

Visa sponsorship for this role is currently not available


Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases

Location

Simon Data is located in a great area. Conveniently located by the subway and plenty of bars and restaurants nearby.

An Insider's view of Simon Data

What’s the vibe like in the office?

It’s an exciting time to be at Simon - we’re expanding rapidly and there’s a lot of opportunity for personal growth. I love that everyone here, from junior folks to the executive team, is super hands-on. We work hard and we’re scrappy, but we know how to have fun - my favorite Simon tradition is going to karaoke during our quarterly offsites.

Ambre

Senior Business Development Representative

How do you collaborate with other teams in the company?

Collaboration with other teams is fundamental to my role at Simon. I work closely with our engineering and product team to build and maintain our product per my clients needs. This close collaboration across the organization has provided an excellent learning experience and continues to be one of the most rewarding aspects of my time at Simon.

Prashanth

Customer Success Manager

How does the company support your career growth?

I’ve loved the experience of joining together with my peers to address an exciting opportunity through cross-organizational projects. Personally, it’s provided me the opportunity to better understand the role and responsibilities of different teams and expand my skillset.

Muthu

Account Executive

What makes someone successful on your team?

On the engineering team, and at Simon in general, we really value individuals speaking up about what they think is best for our product and our company. Regardless of management or team structure, the best ideas at Simon come from people at every level contributing to our overall success.

Jessica

Data Engineer

What are Simon Data Perks + Benefits

Simon Data Benefits Overview

Awesome coworkers. Great healthcare benefits. Unlimited PTO. Offer bonus/incentive programs. Referral bonuses. Flexible work environment. Dog friendly office. Formal career development training and job advancement programs. Also, beer on tap? Cheers to that!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
More Jobs at Simon Data19 open jobs
All Jobs
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Product
Sales
Data + Analytics
new
New York
Product
new
New York
Developer
new
New York
Developer
new
New York
Operations
new
New York
Sales
new
New York
Sales
new
New York
Sales
new
New York
Sales
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
Operations
new
New York
Data + Analytics
new
New York
Marketing
new
New York
Developer
new
New York
Sales
new
New York
Product
new
New York