Solutions Engineer - NYC

| Greater NYC Area
At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Robinhood to Fortune 500 enterprises like American Express and PayPal. Founded in 2012, Plaid has raised $300M of capital from major venture capital firms such as Kleiner Perkins, Andreessen Horowitz, Index, Spark and NEA, as well as global financial institutions such as Goldman Sachs and Citi. But we’re just getting started.
Every day, we work with our customers to help them build and scale amazing applications. Behind each successful launch is (ideally) a Solutions Engineer that provides the technical guidance and support to make it all possible.
You will be responsible for working with our customers to design and implement seamless integrations with Plaid’s products. You’ll get to work with the fastest growing startups as well as some of the largest Fortune 500 companies. From the Plaid perspective, you’ll be a member of our Growth team, which helps our customers integrate, launch, and scale -- think customer-facing product managers. You’ll also interface with our Sales, Business Development, Marketing, Product, and Engineering teams, and you’ll be responsible for educating and collaborating with existing and new customers.

What you'll do

  • Serve as the key technical contact with our customers and partners as they integrate with Plaid
  • Act as a technical liaison for the Growth, Sales, Marketing, and Business Development teams
  • Build product examples, documentation, and other critical resources for our customers
  • Work with our engineering and product teams to translate customer feedback into meaningful product insights

What excites us

  • Experience working with customers and explaining technical products
  • Customer-first attitude with a strong sense of empathy
  • A background in engineering, CS, physics, math, statistics, philosophy, or another related field, and experience writing code for a production system
  • Excellent knowledge of web services, APIs, and related standards such as HTTP, REST, SOAP, and OAuth
  • Strong experience in two or more of the following programming languages: Go, Python, Node.js, Ruby, or Java

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases

Location

In the middle of New York's tech community, Plaid is nestled in the heart of the Flatiron District.

An Insider's view of Plaid

What’s the vibe like in the office?

We have chess boards littered around the office. I'll be sure to get up throughout my day and play a couple moves, but one of the best parts of my day is how engaging and diverse the conversations I have and the connections I get to exercise are. Plaid promotes an open and accepting work environment that makes even Mondays a good day.

Erik

Engineering

How does the company support your career growth?

There is a widespread understanding that everyone wants to continue building out their skill sets to fuel career growth. Managers help facilitate this by enabling their direct reports to pursue their interests and try new things. They also make sure that you’re always a bit out of your comfort zone -- the best way to keep developing.

Hayden

Marketing

What are some social events your company does?

There are always fun events happening at Plaid! We have regular lunch scrambles that are great for getting to know people from other teams, which is especially important since we are growing so fast. Social hour every Thursday is guaranteed to be a great time!

Sasha

Sales

What are Plaid Perks + Benefits

Culture
Eat lunch together
Intracompany committees
Daily stand up
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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