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Sales Operations Associate

| Greater NYC Area

Smartling makes translation easy and fun. We are a Deloitte Technology Fast 500 awarded SaaS company based in Time Square, New York City. Smartling uses cloud based technology and data to improve language translation and localization outcomes.

We’re seeking an analytical, curious, hard-working, and ambitious Sales Operations Associate to join Smartling’s growing Sales Operations team.

Smartling’s Sales Operations team’s focus is to work collaboratively across the organization to develop impactful and measurable initiatives that accelerate revenue growth and enable efficiency. The team’s focus is to ensure stakeholders are focusing their key efforts and energy on what's important.

You will partner with key leadership stakeholders to advise on sales growth strategy, constantly focused on how our processes, people, and tools can best work together.

What’s in it for you

  • Impact revenue and growth by developing strategic initiatives and overseeing their success.
  • Key player in developing Smartling’s Sales and Marketing strategies.
  • Become the go-to for all things sales and marketing data.
  • Gain exposure to top-level leadership, providing key business insights and recommendations for improvements.
  • Sharpen analytical and critical thinking skills.
  • Work in a fast-paced technology company in midtown Manhattan.
  • Instrumental in Smartling’s sales and marketing success!.

Tasks at hand

  • Drive efficiency across marketing and sales organization - partner with sales and marketing management to develop impactful and measurable initiatives that accelerate revenue growth.
  • Advise on sales growth strategy; constantly focused on how our processes, people and tools can best work together.
  • Act as main liaison between sales and marketing teams, act as champion of sales and marketing relationship.
  • Oversee and optimize lead routing and distribution - own MQL tracking and reporting.
  • Reporting on KPIs, metrics, and conversion rates for marketing programs - provide reports analyzing the results of activities related to key business metrics; maintain and update source-of-truth reports and dashboards.
  • Measure and manage marketing attribution for influenced pipeline, new business, and retention revenue.
  • Sales and marketing system management - manage vendor relationships and evaluate new tools.
  • Own database quality and segmentation efforts for tailored campaigns, programs, and events.
  • Maintain Hubspot and Salesforce database health - ensure data cleanliness & completeness.
  • Assist in preparing weekly marketing reporting and analysis updates.
  • Assist with ongoing management of marketing tools and technology, and provide training and documentation as needed.

Must have

  • BA/BS in Business or quantitative field.
  • 2+ years experience in sales/marketing operations, consulting, or business/finance.
  • Ability to work cooperatively with individuals across the organization and independently when appropriate.
  • Ability to prioritize - experience managing projects with competing deadlines.
  • Keen analytical skills - ability to break down a problem into its core parts; identifying implications, timeframes and sequences.
  • Love the detail - superior attention to detail.
  • Proficiency with Excel, Salesforce (advanced and/or administration experience preferred), Hubspot or other marketing automation tool.

Nice to Have

  • Experience integrating and managing sales and marketing technologies.
  • Hubspot or Salesforce Certifications.
  • Background in B2B SaaS/tech/start-up, or consulting.
  • Worked with Bizible or marketing attribution tool.
  • Worked with Asana or project management tool.
  • Drift (onsite chat).
  • SalesLoft or email cadencing tool (Outreach.io).

You Are

  • Analytical: A “numbers person”; you are able to find patterns and key insights.
  • A Problem-Solver: You thrive on identifying solutions.
  • Curious: You’re a “forever learner” with an insatiable desire to gain new skills and knowledge.
  • Detail-Oriented: You have a keen attention to detail, and don’t overlook “the little things”.
  • Dependable: Have excellent time management and organizational skills.

What matters to Smartling?

To help our clients grow their businesses and to help you grow as an individual both professionally and personally.

  • Competitive salary and Employee Stock purchase plan.
  • An opportunity to learn and advance your career.
  • An energetic, value-driven, and fun culture and team spirit.
  • Take a break when you need it – Flexible PTO.
  • Company paid medical/dental/vision/life insurance.
  • Commuter Benefits.
  • Convenient office in the middle of Manhattan- just blocks from Penn Station and Grand Central.
  • Team outings (Baseball games, happy hours, etc.)

Smartling, Inc. is an equal opportunity employer. No third party recruiters.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Linkedin Sales NavigatorCRM
    • EquireCRM
    • ZoomInfoCRM
    • YeswareCRM


We are centrally located in the Garment District, near most Subway lines, PATH, and Port Authority. Close to lunch spots and happy hours after work.

An Insider's view of Smartling

What’s the vibe like in the office?

Culture is a strong part of Smartling's appeal, and working with a collaborative team that I enjoy being around makes my work day so much better. Our leadership team takes initiative to ensure everyone's work experience fits their own personal goals, and provides us with opportunities to bond in our department and across teams.


Customer Success Manager

How do you collaborate with other teams in the company?

Collaboration happens every day at Smartling. We use every method and tool available. We are flexible and embrace new technology. We have numerous meeting rooms for face-to-face chats here in NYC and I can launch video conferences from my laptop. I can even install and try new apps as needed.


Sr. Director, Product Development

What makes someone successful on your team?

Being coachable and having a positive attitude are the two most important factors. Asking for help shows that you're willing to learn. Every day is a learning experience for me and I love it! As with anything in life, it's important to have a positive energy and show up with a winning attitude.

Hai Yen

Sr. Sales Development Rep

What is your vision for the company?

Being a Smartling means being part of a community of incredibly smart and driven individuals, but also being part of a tribe that really enjoys each others company. We get together at least once a month for anything from bowling to company picnics to baseball outings. I like to describe our culture as "work hard, play hard".


Head of Marketing

What are some things you learned at the company?

I've learned so much at Smartling, but I would say learning about different technical integrations into complex tech stacks has been the most impactful. Having had a very basic understanding, this knowledge has been helpful in growing and closing opportunities! We have an amazing team of Solution Engineers who are always ready and willing to help.


Sr. Account Executive

What are Smartling Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Professional Development Benefits
Job Training & Conferences
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