Partnerships Manager, Concierge

| Greater NYC Area

About the Role

The SevenRooms’ Concierge Portal enables concierges from around the globe to easily manage their restaurant relationships and book reservations at the world’s best restaurants. Working in direct partnership with the largest concierges in the industry, like American Express and Aspire Lifestyles, SevenRooms helps to create unforgettable experiences for our clients and their members.

We are looking for a passionate and experienced Partnerships Manager who will own our Concierge relationships and manage their success on SevenRooms. This will involve growing the restaurant network that Partners have access to, tailoring Concierge programs to each Partners’ goals, and working across Support and Product teams to ensure the highest standard of Program execution.

This is a full-time position and will report to the Director of Strategy and Partnerships.

What You'll Do

  • Manage, own and grow all of our Concierge relationships by being the external-facing SevenRooms leader and internal advocate for our partners
  • Not only ensure that the goals and needs of each Concierge Client are met with extreme satisfaction, but also work to consistently add value to existing partnerships
  • Communicate daily with our Concierge Clients and venues to coordinate program execution, ensure program compliance and resolve high-level issues
  • Own the business metrics for the Concierge business, which includes tracking and reporting on those metrics
  • Work with the Concierge Onboarding Coordinator and wider Customer Success team to quickly and accurately onboard restaurants to the portal
  • Be a cross-functional thought partner in developing operational processes that best service our partners while also streamlining internal processes
  • Project manage complex launches that will involve working across all operational teams
  • Help manage the sales process of our Concierge programs into restaurants

Who You Are

You love technology, hospitality and have worked in complex client management roles before. You are intrigued by operations, project management, and solving multiple puzzles simultaneously. You seek challenges, excitement and a fast-paced environment. You understand the importance of making the client experience fantastic and will go to great lengths to make sure that happens. Most importantly, you want to be a part of an awesome and hardworking hospitality tech startup changing the world of hospitality.

  • 5+ years of experience, with 3+ years working in challenging, client-management roles
  • Has managed large, complex partnerships
  • Exceptional written and oral client communication skills, including empathetic listening and an ability to convey information effectively
  • Project management experience, with the ability to lead and handle multiple time-sensitive, cross-functional projects on deadline
  • Ideal candidate has some sales experience
  • Detail-oriented, strong critical thinking and problem-solving abilities
  • Highly collaborative with a positive, go-getter attitude
  • Comfortable working in a fast-paced, demanding startup environment
  • Experienced in Microsoft Excel/PowerPoint or Google Sheets/Slides
  • Knowledge of Salesforce a plus but not required
  • Bachelor’s degree required

What We Offer

  • Competitive salaries and flexible work life balance
  • Equity share in a growing business
  • Unlimited Vacation. We trust you to take the time you need to be your most productive self.
  • A full slate of benefits coverage including: medical, dental, vision, and pre-tax commuter benefits, gym reimbursements, and unique memberships through One Medical and Perkspot
  • 401k plan
  • A fun, vibrant office environment in Chelsea with a smart and passionate team doing incredible things to disrupt the hospitality tech space. Plus we're dog-friendly (woof!).

About SevenRooms

We believe that when insight and instinct combine, people and businesses thrive.

At SevenRooms, we're on a mission to help hospitality operators own direct relationships with their guests, building stronger businesses through personalized service and marketing. Our clients are some of the largest, most reputable restaurant, nightlife, hotel and concierge brands in the world. We provide these companies with mission-critical tools to run their business and manage millions of visits at their properties.

A career at SevenRooms means you'll be working alongside incredibly talented professionals with a passion for hospitality. We believe deeply in the power of meaningful connections, and it shows in the products we build and the people we hire.

We are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • MySQLDatabases
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • IntercomEmail
    • MarketoLead Gen

Location

Located in the heart of Chelsea, SevenRooms is surrounded by awesome lunch and after-work spots! We are close to the F/M, 1/2/3, N/Q/R and PATH trains

An Insider's view of SEVENROOMS

What are some social events your company does?

SevenRooms employees get to enjoy activities that are equal parts team building & fun! As a company that takes a culture-first approach, we enjoy group fitness classes, cooking classes, an industry speaker series, happy hours, meditation workshops, dinners at restaurant clients, wine tastings and more. We also love crowdsourcing new event ideas!

Bianca McLaren

Senior Manager, Brand Marketing

What's the biggest problem your team is solving?

We're building a platform that helps our restaurant clients provide amazing, above and beyond hospitality experiences to their guests. If there’s one thing I have learned, it’s that hospitality is a universal language that pervades so much of our everyday lives and interactions -- and that’s pretty magical!

Drew

Onboarding Manager

How does the company support your career growth?

We believe in investing heavily in our people, from weekly learning sessions on industry and product-specific topics, to keeping the sales team on their toes with pitch tests and in-person trainings. Additionally, we shadow our clients’ host stands and offices on a frequent basis, which allows all team members to see SevenRooms in action!

Alexa

Sales Manager

What projects are you most excited about?

At SevenRooms, it’s been exciting to see the conversation shift from a data-driven system being a ‘nice to have’ to a ‘must have.’ I joined because I believe in the vision of what we’re building -- and know we’re changing the way the industry operates, one restaurant at a time.

Austen

Sales Manager

What are SEVENROOMS Perks + Benefits

SEVENROOMS Benefits Overview

Why SevenRooms?

Competitive Salary - In addition to competitive cash compensation, all employees are eligible for equity and have a stake in our growing business.

Health & Wellness - We provide quality medical, dental and vision insurance combined with company and in-office events like meditation, team fitness classes and massages.

Professional Development - SevenRooms offers in-office lunch & learns, guest speaker series and stipends to help advance your professional skills.

Plenty of Food & Cocktails - It's no secret we love F&B. We provide weekly catered meals, unlimited snacks, a fully stocked bar, happy hours and cooking classes.

Unlimited Vacation - Refresh your mind and body with a vacation policy that puts you in charge of when and how you take time off.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
We have multiple plans offered through our Sequoia, all available through Empire Blue Cross Blue Shield.
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
SevenRooms offers 10 weeks paid maternity leave.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Refresh your mind and body with a vacation policy that puts you in charge of when and how you take time off.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
With an unlimited vacation policy, SevenRooms employees can take off the days they need to reset.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
SevenRooms has monthly company outings (from cooking classes to baseball games), as well as frequent happy hours and events.
Stocked Kitchen
SevenRooms offers a fully stocked kitchen including delicious snacks, cold brew and green tea on tap, and unlimited sparkling water options.
Some Meals Provided
SevenRooms provides a catered lunch 2-3x a month during company meetings and lunch & learns.
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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