Customer Success Manager

| Greater NYC Area

We are a 3 year old company with already over 540 employees and offices in Paris, NYC, Shanghai, Tokyo, Bangalore, and Sydney, and planning to count over 1000 staff members by the end of 2019.

Meero is pioneering imagery and innovation by bringing together AI with photography. We are changing the way visual content production works globally.

Before Meero came along, a photographer would do a 60 minute photo shoot—and then spend several hours editing the images. Now our machine-learning algorithms are capable of processing photoshoots in just seconds. This allows for faster client delivery, high scalability and standardized quality, helping companies meet their goals with inspiring and realistic photographs. Our cutting-edge technology—along with our network of international photographers—is being used in more than 100 countries by notable clients including Airbnb, Just Eat, Expedia, Trivago and Uber.

Come and join us!

Job description

Based in New York, your job will consist in taking care of our client's portfolio for our Marketplace businesses (types of clients: Deliveroo, Just Eat etc.) and real estate

 

WHAT YOU'LL DO

Maintain and develop the relationship with your portfolio in order to increase your client satisfaction and performance

Identify and generate opportunities for cross-selling and up-selling

Manage a growing number of clients and projects simultaneously

Track, analyze and report the performance of your clients, define action plans to maximize the satisfaction and secure the revenue

Ensure the quality of delivery by verifying and coordinating operations internally

Update clients with new products. This will include product placement & training

 

Preferred experience

WHAT YOU'LL NEED

Complete fluency in english

You are results-oriented and really care about your client satisfaction

Previous experience working in a sales / customer service environment preferred

Good interpersonal skills. Rigorous, dynamic and autonomous, you are also results-oriented and very comfortable on the phone

Willingness to build relationships and network across a wide spectrum of clients

 

WORK @ MEERO

Our five commandments represent what we do, who we are

We are Fam: what's the point spending all these hours together if we don't have fun?

Loyalty matters: we care about Meero. We are building something meaningful together.

Go fast and Break things: we work quickly.

Give a Shit: details matter, damn it.

Think BIG: each one of us has to always shoot for bigger, faster, better. Always...

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • Maria DBDatabases
    • RedisDatabases

Location

225 Broadway, New York, NY 10007

What are Meero Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Quarterly.
Happy Hours
Pet Friendly
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