Customer Success Manager
WHO WE ARE
At Meero we help photographers reclaim their creative spark!
By developing income streams and tools to simplify invoicing, post-production work, and photo delivery, Meero streamlines a photographer’s commercial work, enabling them to shift their focus back to their art.
Meero originated in Paris, the first in its vertical. Now we have offices in NYC, Tokyo, Bangalore, Singapore and continue expanding! We recently closed our Series C of 230 million for a 1B valuation, France’s largest round ever.
Meero has created a multi-sided marketplace, connecting photographers to our platform and with brands needing photo and video solutions. Meero manages the shoot and production processes end to end. Available with only a few clicks, and delivering professional visual assets in as little as 24hrs, Meero provides brand consistency at any scale.
Based in New York, your job will consist in taking care of our client's portfolio for our Marketplace businesses (types of clients: Deliveroo, Just Eat etc.) and real estate
WHAT YOU'LL DO
Maintain and develop the relationship with your portfolio in order to increase your client satisfaction and performance
Identify and generate opportunities for cross-selling and up-selling
Manage a growing number of clients and projects simultaneously
Track, analyze and report the performance of your clients, define action plans to maximize the satisfaction and secure the revenue
Ensure the quality of delivery by verifying and coordinating operations internally
Update clients with new products. This will include product placement & training
WHAT YOU'LL NEED
Complete fluency in english
You are results-oriented and really care about your client satisfaction
Previous experience working in a sales / customer service environment preferred
Good interpersonal skills. Rigorous, dynamic and autonomous, you are also results-oriented and very comfortable on the phone
Willingness to build relationships and network across a wide spectrum of clients
WORK @ MEERO
Dream big and do bigger- Dreaming big is step one, but we don’t stop there. By realizing our ideas at
a global scale, we can transform the industry with new tools, processes, and opportunities.
Make work play- Work should never be boring. Bold ideas and big laughs make everyday exciting, so we never get complacent. We are a family that loves each other, pushes each other, and laughs with each other.
Champion creators- Creatives are the architects of our visual world. We work tirelessly to support their skills and business, so they can feel inspired to create.
Rise faster than you fail- We celebrate resilience in the face of failure. We truly support one other, so we’re free to fall, but quick to get up and try again.
Give a shit- Success doesn’t happen by accident. We work with focus, determination, and pride towards our goals. We care deeply about each other, our clients, creatives, and our impact on the world.