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Customer Success Manager

| Greater NYC Area

Honest Buildings is looking for a self-directed, proactive, customer oriented, and hard-working candidate to join our growing Customer Success team. You will be the face of Honest Buildings to some of the largest commercial real estate owners in the world, and work closely with clients and their vendors. We have a hands-on approach to working with our customers here and the Customer Success team is central to carrying out that mission.

RESPONSIBILITIES

  • Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and overall satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our service
  • Prepare and present quarterly business reviews and key “check-in” meeting decks around crucial deliverables
  • Respond to assigned accounts on client support chat and support email
  • Work with clients to establish goals, and aid the customer in being successful through continued coaching and ad hoc troubleshooting
  • Advocate customer needs/issues cross-departmentally
  • Assess potential for product upsell & partner with sales to deliver increased contract values
  • Partner with Success team leadership to provide product team customer feedback for future product development, prioritization, and roadmapping
  • Collaborate with with Success team leadership to connect marketing with clients who can articulate the unique value proposition realized by key stakeholders within existing customer base

REQUIREMENTS

  • 4 year college degree
  • 1-4 years of work experience
  • Experience in a client facing, B2B environment
  • Commercial Real Estate, Customer Success, or SaaS experience preferred
  • Outstanding written and verbal communication skills
  • Willingness to travel from time to time 

BENEFITS

  • Competitive compensation package
  • Stock options
  • Comprehensive medical, vision, and dental insurance
  • Commuter benefits
  • Flexible vacation policy
  • Weekly catered lunches, happy hours, parties, and quarterly off-sites
  • Gym discounts and numerous other perks

WHY CONSIDER WORKING AT HONEST BUILDINGS?

  • You get to work with a group of 50+ talented teammates with backgrounds from Tishman Speyer, McKinsey, Urban Compass, Goldman Sachs, Facebook, Doberman, Equinox, Warby Parker, ChartBeat, CoStar, Cornell and Columbia. We're only 50 people today but we're on the precipice of a big expansion. Come be a part of helping to shape it!
  • We've raised more than $31m from top investors, including Thrive Capital and global real estate owners.
  • We have lots of fun and have great startup perks, but we’re playing to win.
  • You'll be tasked with great responsibility and make a huge difference.
  • You’ll get to work on a fascinating problem in one of the largest sectors of the economy. Real estate / construction is one of the last big markets to be impacted by the onslaught of technological change and is ripe for disruption. We're using data science and a thoughtful top-down enterprise network strategy to do it.
  • Buildings are an incredibly important sector that affect the way we all live, work, and play and have a huge impact on the natural environment. You will have an opportunity to work closely with the owners and developers who shape the built environment we all experience every day. All from New York City, the capital of the global real estate industry.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • DropwizardFrameworks
    • AngularFrameworks
    • MySQLDatabases
    • PendoAnalytics
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • HubSpotEmail
    • HubSpotLead Gen

Location

We're in the center of the Financial District. Close to major transportation hubs. We're next to Zuccotti Park, a great spot for hanging out.

An Insider's view of Honest Buildings

What are some social events your company does?

The Product Development team recently went on a NYC-themed scavenger hunt in Lower Manhattan. It was a really fun way to bond with my teammates over some friendly competition. Afterwards, we met up for food and drinks and to congratulate the winning team — which unfortunately I was not on! We also hold regular game nights & quarterly offsites!

Matt

Software Engineer

What's the biggest problem your team is solving?

As we expand, we are implementing infrastructure and application based solutions to ensure all of our customers have a world class experience, guaranteeing our users across the globe can use our product in a fast and reliable manner. We're constantly researching security vulnerabilities and implementing best practices to fully protect the product.

Lalita

Site Reliability Engineer

How has your career grown since starting at the company?

After being a manager for a while, Honest Buildings gave me the ability to build out a department and team from scratch. I learned a ton about the different aspects of building a company and was supported at all times. As I continue moving forward, this skill set and experience will be a great foundation for my career.

Jeb

Business Development Manager

How do your team's ideas influence the company's direction?

Every single person in Honest Buildings contributes to creating our company goals. We have a huge opportunity to put into place things that haven’t been created yet. If someone sees an opportunity and they want to work to fill that gap, we give them all the resources they need to help grow the company (and themselves) as much as possible.

Crystal

Chief Brand and Performance Officer

How does the company support your career growth?

The mentorship I’ve gained at Honest Buildings has championed me to speak up for what I want out of my career and the directions I want to go. HB has taught me how to advocate for myself, given me the courage needed to openly pitch ideas, interests and directions, and given me an environment where I feel supported if I chose to explore them.

Chelsi

User Experience Designer

What are Honest Buildings Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
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