Account Manager

| Greater NYC Area

Since 2011, SpotMe has been the mobile engagement platform for visionary leaders who believe that events can drive transformative change.

SpotMe has been recognized by G2 Crowd as the leading pure play mobile event app, a growing space that represents more than $1 billion in potential annual revenue. Our ambition is to double down on this opportunity, use events as a springboard and extend our positioning into Digital Experience Platforms (DXP) for employees and customers.

Today, SpotMe serves over 220 global brands, including 80 Fortune 500 companies. Some of the world’s largest companies – including Novartis, L’Oréal and Daimler – use SpotMe to connect every event to their greater story.

We are looking for a high-energy Account Manager with a solid technology business-to-business sales experience. Our Account Managers's are responsible in achieving retention and growth targets on key existing customers and channel partners. This position reports to the Head of Sales (Americas), based in New York City, New York.

Responsibilities

  • Achieve retention and growth targets on key existing customer and channel partners set by the sales organization
  • Ensure customers renew their contracts for existing products
  • Daily customer pitches, online or face to face to existing contacts
  • Maintain a pipeline of active opportunities as per sales cycle procedures
  • Manage opportunities to closure
  • Ensure that minimum requirements are established, managed and maintained with customers, such as MSA, quarterly business reviews etc.
  • Work with Global Account Director and support Account Executives on existing account expansion to new territories and business units
  • Develop executive-level relationships at existing customer accounts
  • Resolve customer issues to maintain customer satisfaction
  • Develop, document and gain agreement on the account sales strategy
  • Support marketing with account-based marketing campaigns
  • Accurately capture and report all aspects of account and opportunity information within the SFDC platform

Requirements

  • Minimum of 3-5 years of direct sales experience, including one to five years of account management experience preferably with Fortune 500 companies and in an enterprise SaaS platform software
  • Ability to understand customer requirements and identify solutions
  • Proven track record of success and over-achievement of quota
  • In-depth knowledge of account management best practices – e.g. account planning, account development, executive relationship development, contracting and pricing
  • Experience with RFI/RFP processes highly desirable
  • Willingness to travel as needed to meet with clients and prospects
  • Excellent communication, leadership, problem-solving and analytical skills
  • Ability to adapt and respond to changes in environment and priorities
  • Bachelor’s degree required
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotCRM
    • MailChimpEmail

Location

Located at the heart of Manhattan’s financial district, SpotMe occupies the 21st floor in the 140 Broadway Building, a contemporary 51-story tower.

An Insider's view of SpotMe

What's something quirky about your company?

With a diverse team of 140 professionals from 30 nationalities, one of the things that I appreciate the most is how we all come from different backgrounds and can therefore assist each other on different levels. We each bring very unique skills to the team which is quite enriching.

Sandrine Jabouin

Business Development Manager

How does the company support your career growth?

Personally, I'm constantly inspired with new projects and goals that challenge me to be a better professional. The beauty of developing in your career, is to do things that are out of your comfort zone, maybe fail, but always learning and improving ways to be better. What I love about SpotMe is the support and trust I get to become a true leader.

Alexandra Tamashiro

Marketing Manager

How do you make yourself accessible to the rest of the team?

I make myself available to my team on a daily basis by assisting on key proposals and helping them on their pitches. I also conduct quarterly trainings where we establish best practices, new outreach techniques, and efficiency in the use of our sales tools. My focus is enabling the team to provide better service and experience to our clients.

Nektarios Makris

VP Business Development

How has your career grown since starting at the company?

In only 4 years, I've gone from being a Support Event Coordinator to a Global Program Manager. This has been possible with the support of the executive team constantly assigning me to large and complex events. These opportunities have made me grow and today, I manage a global team of 10 and am responsible of growing our largest Fortune 500 account.

Kahn Sylla

Global Program Manager

What are SpotMe Perks + Benefits

SpotMe Benefits Overview

Since 2001, SpotMe has been the mobile engagement platform for visionary leaders who believe that events can drive transformative change. SpotMe has recently been recognized by G2 Crowd as the leading pure play mobile event app, a growing space that represents more than $1 billion in potential annual revenue. Today, SpotMe serves over 220 global brands, including 80 Fortune 500 companies. Some of the world’s largest companies – including Novartis, L’Oréal, Bank of America and Daimler – use SpotMe to connect every event to their greater story.

At SpotMe it is clear we take care of our clients but we also take care of our employees. We offer employees based in New York and Chicago a variety of health and welfare benefits to them and their family members. From BlueCross BlueShield PPO plan, competitive pay, 401(k) with matching benefits, and a flex spending plan program. We pay 100% of the cost of vision, disability and life insurance for our employees.

Some additional perks of working at SpotMe include global travel opportunities, flexible work hours, and the best company outings.

Health Insurance & Wellness Benefits
Dental Benefits
We provide dental coverage through Principal.
Vision Benefits
VSP offers a wide range of coverage and is at no cost to employees.
Health Insurance Benefits
We offer a rich Blue Cross/Blue Shield PPO plan.
Life Insurance
SpotMe offers a Life Insurance of $50k at no cost to employees.
Retirement & Stock Options Benefits
401(K)
SpotMe's 401(k) retirement plan offers a broad selection options.
401(K) Matching
SpotMe matches 50% of employee compensation deferral up to 6% for a potential annual match of 3% of employee’s salary.
Performance Bonus
SpotMe's performance plan includes bonus paid twice a year based on performance when employees meet targets set by their direct supervisors or bonus after a successful event was executed.
Child Care & Parental Leave Benefits
Generous Parental Leave
SpotMe offers 8 weeks of paid maternity leave and 2 weeks paid of paternity leave. Additional unpaid leave may be requested and approved by management.
Flexible Work Schedule
Remote Work Program
SpotMe lets all employees work from home at least once a week, pending their manager's approval.
Vacation & Time Off Benefits
Generous PTO
SpotMe's vacation policy includes 20 days of paid time off annually and 5 days may be carried over. Any weekend travel/work days are compensated by equivalent PTO days.
Paid Holidays
SpotMe offers all employees paid time off to observe all major holidays.
Perks & Discounts
Company Outings
SpotMe has quarterly meetings followed by team building events and dinners and company-wide annual holiday parties.
Happy Hours
Fitness Subsidies
SpotMe reimburses its employees $50 per month for health and fitness services and activities.
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