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Account Manager

| Greater NYC Area

BentoBox puts restaurants online. We are transforming the hospitality industry by helping restaurants stay at the forefront of technology. Our simple and integrated platform gives restaurants industry-specific tools to manage their website and digital operations, delivered in a SaaS model. BentoBox powers industry leaders such as The Meatball Shop, Joseph Leonard, Union Square Hospitality Group, Major Food Group, Rose’s Luxury, Eleven Madison Park & many more. Learn more at www.getbento.com

We are looking for an energetic, enthusiastic and organized Account Manager to build consultative partnerships with BentoBox restaurants, ensuring customers see maximum value of our platform. Account Managers are responsible for owning and growing customer relationships while guiding restaurants to a better online presence. This is an incredible opportunity to get in on the ground floor or a fast-growing startup serving the restaurant industry.

Responsibilities

  • Own relationships with restaurants, building engagement strategies to help them drive revenue and get the most out of their BentoBox partnership
  • Train customers on the platform to increase adoption and usage
  • Effectively communicate the benefits of additional BentoBox tools and features via phone, email and live web demos
  • Shape future product development based on trends in conversations with customers
  • Get ahead of challenges through effectively navigating complex situations
  • Use data to help restaurants be as successful as possible through the platform
  • Represent BentoBox as the gold standard with exceptional customer service, accuracy and enthusiasm
  • Maintain accurate and timely records of activity through Salesforce
  • Uphold BentoBox’s core mission, vision, and values

Skills and Attributes

  • High energy and ambition; enthusiasm to give 150% every day to help build a massive company
  • Passion for the restaurant industry and for helping owners and operators thrive in a digital world
  • Hyper-organized and strong multi-tasker who can easily manage numerous projects
  • Very strong attention to detail
  • Ability to solve problems quickly and pivot with ease
  • Interest in helping restaurant owners drive revenue with technology
  • Positivity, patience and professionalism
  • Experience with, or interest in, web and digital marketing
  • At least one year experience in an account management role previously; experience in the hospitality industry is a plus

Benefits

  • Competitive salary and equity
  • Health insurance, including vision and dental
  • Flexible vacation plan
  • Friday lunches
  • Culture perks like dinners at BentoBox customers, cocktail classes, etc.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • AsanaManagement
    • JIRAManagement
    • SalesforceCRM

Location

584 Broadway, New York, NY 10012

An Insider's view of BentoBox

What’s the vibe like in the office?

The vibe in the office is amazing and the camaraderie is unmatched. You really feel like you are part of a huge family. Everyone has a smile on their face and is always willing to help make you feel comfortable.

JR

Sales Specialist

What's the biggest problem your team is solving?

We're literally helping restaurants, bars, cafés, coffee shops, restaurant groups, catering companies, food trucks, lobster shacks and fast casual spots all succeed in their mission of hospitality. That, and helping them drive revenue to help their bottom line.

Pat

Sales Team Lead

What makes someone successful on your team?

Our most successful team members have a “do whatever it takes” attitude because they put the customers first. They exhibit relentless perseverance in the face of adversities. It can be scary and exhausting, but it’s also thrilling and rewarding.

Melissa

Onboarding Manager

How has your career grown since starting at the company?

I came from a bartending career working for Union Square Hospitality Group, specifically at Gramercy Tavern. Working as a sales specialist at BentoBox has been an entirely unique learning experience in communicating with restaurant owners and management. I've quickly been able to gain an even wider set of outreach skills.

Ali

Sales Specialist

What are BentoBox Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
BentoBox sponsors an office kickball league!
Professional Development Benefits
Promote from within
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