Project Coordinator

| Greater NYC Area

About Q:

Managed by Q, the platform for office management, makes it easy to run your workspace. Founded in 2014, the company saves businesses and their employees valuable time by providing a range of subscription and on-demand services, from cleaning and maintenance to supply replenishment and wellness. Today, the Managed by Q technology platform connects thousands of businesses to the services required to seamlessly run their workspaces. The company is also committed to spreading a mission of economic empowerment by creating good jobs for its field staff and providing opportunities for small business to flourish. With operations in New York, Los Angeles, Chicago, and San Francisco, Managed by Q is redefining the way the world works.

About the role:

The Project Coordinator, Maintenance Operations, supports, refines, and helps scale Q’s fulfillment operations on a national scale. As the main point person for our clients, a Project Coordinator on the Maintenance team strives to provide the best user experience through competitive quoting, efficient scheduling/coordination of logistics, effective communication, and provides consistent quality service. The Project Coordinator is an advocate for our Maintenance operators in their daily work and sets operators up for success on projects.

About you:

  • You’re a self starter. You own your responsibilities and look for opportunities around you to grow the company even faster
  • You believe the best work is completed in teams, and understand the value of a strong relationship
  • You are solutions oriented and will do whatever it takes to problem solve for our Operators, clients and team
  • You are outgoing, empathetic and patient. You love working with people and helping them reach their best potential
  • You enjoy making every client and Operator feel important ­not because you have to, but because they are

Responsibilities:

  • Validate and vet appropriate maintenance projects in the Office Help & Mounting maintenance categories
  • Use internal tools and systems to provide clients with quotes for maintenance services
  • Coordinate scheduling between 1st party maintenance operators and customers
  • Manage invoicing process once service is completed
  • Assist with internal initiatives to improve operational processes & improve the operator experience
  • Use Salesforce, Google Docs, Slack, smartphone, and proprietary internal technology to collaborate with the entire national Managed by Q team.
  • Contribute to product development that will influence all of Q—from quoting, to invoicing, to user experience, you’ll help influence the future of product at Q
  • Effectively and professionally instruct Maintenance Operators via written, face-to-face, or over-the-phone communication
  • Subject matter expert of policies and procedures and effectively communicate to Maintenance Operator base
  • Interact positively with and communicate openly with fellow Q team members 

Qualifications:

  • 1-2 years experience in a high­-output, high-­pressure team environment
  • Experience with process improvement and/or systems design
  • Experience working with and around multiple data and systems integrations
  • Excellent verbal and written communication skills
  • Bonus: Experience working with or managing hourly employees
  • Bonus: Experience in a high growth technology startup or analyst/consulting role

Benefits:

  • Ground floor opportunity at one of the fastest growing companies in the world
  • Competitive salary
  • Generous Stock Options
  • 100% coverage for medical, dental, and vision insurance
  • An insanely supportive, hardworking team, building something BIG
Read Full Job Description

Location

233 Spring St., New York, NY 10012

What are Managed by Q Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
More Jobs at Managed by Q13 open jobs
All Jobs
Design + UX
Dev + Engineer
HR
Internships
Operations
Project Mgmt
Sales
Operations
new
New York
Design + UX
new
New York
Sales
new
New York
Developer
new
New York
Developer
new
New York
Sales
new
New York
Project Mgmt
new
New York
Developer
new
New York