Box
New York, NY

Premier Services Specialist

| Greater NYC Area
Purpose 
It's an amazing time to be working at Box and transforming the content management landscape can't be done without providing best-in-class support for our developers, administrators, and end users. In this role, you ruthlessly pursue user delight and bridge the gap between our most strategically important customers and our Product team. Box Premier Services is redefining what it means to be technical support. We are intelligent, resourceful, clever, and committed. We break through walls to solve our customers' problems. We don't follow scripts. We listen, understand, and act as internal advocates for some of the world's largest enterprises. We are evaluated on our ability to GSD, not churn through cases. Beyond solving your customer's problems via phone and email, you continually analyze quantitative and qualitative user trends and share them with the Product team. You are a product expert and can articulate your customers' business need. You are a user advocate and a consultant for Box's full suite of web and desktop applications and services.
 
Why Premier Services needs you
We are a team of highly motivated individuals that provide best in class support for Box's Premier customers. Members of our team always put the customer first; acting with the utmost urgency with any customer escalation. Our team is focused on building relationships with customers through honesty and transparency; always looking to solve the current problem and prevent the next. As our team grows, we are looking for someone with 2 or more years of experience working for a SAAS company; support/account management experience preferred. This person has a strong sense of empathy with customers and has previously demonstrated ability managing priorities in a fast-paced environment.
 
Why Box needs you
Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. We need to empower our customers through this transformation journey. That’s where you come in.
 
Why you need Box
In this role, you will become an expert on all the functionality of the Box product. You will learn how our largest customers use Box on a "day to day" basis and you will become the voice of the customer to our Product Teams. You will collaborate directly with the client and an internal, cross-functional team (Customer Success Managers, Engineers, Implementation Consultants, and Product Managers) to optimize our service to Premier users. You will work closely with our Premier clients to ensure they are set up for success from the get go. You will focus on improving our Support processes, measurements, and beta new approaches/technologies. Additionally, you will act as a Senior member of our Support team and help onboard and grow all of our agents. 
 
Who you are 
You are the person always left looking for a solution when others have given up. You live for thinking through issues, finding novel solutions to tough problems, and improving process. You can turn a frustrated customer into a Box advocate. You are smart, resourceful and charismatic. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self starter and can easily motivate yourself when given a project or a task. While you may never have considered a role in technical support, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs.
 
Here's the fine print:
  • You have a BA/BS degree or equivalent experience.
  • You've had experience with Process Improvement, User Education and/or Client Facing Presentations.
  • You've had experience supporting large enterprise accounts as well as some exposure to project management.
  • You have excellent written and verbal communication skills.
  • You have high attention to detail and ability to troubleshoot.
  • Must be a Box user (it's free!)
About Box:
Founded in 2005, Box (NYSE:BOX) is transforming the way people and organizations work so they can achieve their greatest ambitions. As the world's leading enterprise software platform for secure content collaboration, Box helps business of all sizes in every industry securely access and manage their critical information in the cloud. Box is headquartered in Redwood City, CA, with offices across the United States, Europe and Asia. To learn more about Box, visit www.box.com.
See More

Where we are

386 Park Avenue S, New York, NY 10016

Technology we use

  • Sales & Marketing
    • SalesforceCRM
Previous
Next

What are Box Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
As well as your birthday!
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies

Jobs at Box
19

All Jobs
All Jobs
Dev + Engineer
HR
Operations
Project Mgmt
Sales
Tap to close

Outbound Business Development Representative

Box
Greater NYC Area
3 hours ago
+19
Box's Business Development Representatives are high energy, creative, problem solvers that drive the demand, awareness, and interest for our market-leading Cloud Content Management solution. You will partner and collaborate closely with members of our Account Executive and Marketing teams to generate qualified sales leads, set meetings, and yield new deal opportunities. You should be eager to demonstrate your ability to be sales driven self-starters. We’ll provide tools, training & excellent mentorship/leadership that will help advance your sales career at Box.

Small Medium Business Account Executive II

Box
Greater NYC Area
10 hours ago
+19
At Box we are changing the way companies work, share content, and collaborate. We have grown year over year and are adding dynamic and energetic Account Executives to evangelize Box and close pivotal deals with customers in the corporate segment. Our team has a creative, entrepreneurial spirit and offers room to grow and learn from highly successful salespeople in the tech industry.    As an Account Executive on our SMB team you will be

IBM Alliance Sales Manager

Box
Greater NYC Area
1 day ago
+19
The IBM Alliance Sales Manager will be responsible for leading sales initiatives with one of Box’s most strategic partners. The ideal candidate will have substantial experience in enterprise software sales, content management solutions, direct and indirect sales, sales enablement, and executive engagement.  A key success factor will be to build exceptional relationships and engagement with the IBM sales and services teams. These relationships will be required to drive revenue growth and customer success for Box and IBM. There will be a myriad of aspects to achieve these results with IBM, including best in class account planning and teaming, customer engagement, sales enablement, and marketing event execution.

Value Engineer

Box
Greater NYC Area
1 day ago
+19
The Team Value—easy to describe with broad generalities but terribly difficult to quantify with hard measurements. And that is the task that Box Value Engineering (BVE) has taken on. Our team seeks to help its customers and prospects understand, measure, and ultimately optimize their Box investment. Much like Box is redefining how people work together, Box Value Engineering seeks to transform how value is measured. We do not rely on

Strategic Enterprise Account Executive

Box
Greater NYC Area
1 day ago
+19
Our Enterprise Sales Team is a group of field Account Executives responsible for closing net new business within assigned territories. We're looking for someone to join our East team selling into strategic enterprise accounts in the tri-state area. Our salespeople are selling a disruptive vision of how Box can help manage content in the digital age, modernize workflows, or build custom applications.   

Associate Technical Consultant

Box
Greater NYC Area
1 day ago
+19
Purpose Why is it easier to share content on YouTube and Facebook than it is at work? At Box, we’re disrupting – and transforming – how businesses share, manage and access documents, media and other information with Cloud Content Management and with the Box Platform, we are taking it to a whole new level. Whether someone is building a line of business app, content management software or in need of displaying content beautifully on both web and

Implementation Consultant

Box
Greater NYC Area
3 days ago
+19
In this role, you build collaborative relationships with a range of customers spanning industries through implementation leadership and technical project management. You manage a limited portfolio of primarily large-scale deployments from pre-sales to implementation close-out. You work closely with our customer implementation teams and others to identify sophisticated content use-cases and overcome the challenges of moving to a cloud environment. In addition, you have a direct and ongoing conversation with Box Product SMEs to continuously influence the roadmap of our product and development of new features to keep blowing customers' minds. 

Solution Architect (Box Consulting)

Box
Greater NYC Area
6 days ago
+19
The Solutions Architect is part of the Customer Success organization and the Box Consulting team, and works across Box and with customers to define and build out complex solutions. The Solutions Architect is a high impact, high visibility role, responsible for ensuring customer satisfaction while promoting Box technical and platform solutions. You will play a critical role in building and sustaining customer and partner relationships while driving the adoption of the Box product and platform. The Solutions Architect also works closely with sales and field teams to maximize opportunities by understanding customer needs, envisioning a future state, and helping customers get there.

Sales Engineer, Corporate Accounts

Box
Greater NYC Area
6 days ago
+19
Lead technical discussions and product presentations to everyone from a CEO to an IT admin. Work daily with the Corporate Sales Team to drive new revenue. Become a Box product and industry expert, rapidly learn the Cloud Content Management and Box model. Be the voice of the customer - interface directly with our product team based on customer feature requests.

SMB Solutions Consultant

Box
Greater NYC Area
1 week ago
+19
In order to be a successful Solution Consultant for Box Consulting, you need to have the "sell, delivery, sell" mentality. Ideally you come from a professional services/ consulting background especially with SaaS/ Enterprise technology experience. You need to be able to work with Sales team members, Solution Architects, and Customer Success Managers to validate in and out of scope requirements and assist with solutioning as necessary. You must work effectively with the Box Consulting management team to determine best approach to consulting service offerings based on prospect and scope. You can fluently participate in pricing and Statement of Work discussions to customers to present and discuss contents of an SOW; mapping their budget & priorities to the scope and deployment strategy. Above all, you value the ability to not just "hit a number" but the ability to be part of a team that can help truly move the needle for our Customers and drive impact to the overall business. 

Change Management Consultant

Box
Greater NYC Area
1 week ago
+19
In this role you build collaborative relationships with a range of customers spanning industries. You are focused on ensuring that both new and existing Box customers are equipped to to drive end user excitement and strategic adoption of Box. You work closely with our customer implementation teams to identify sophisticated content use-cases and overcome the people-centric challenges of moving to a cloud environment. 

Manager, Small Medium Business Sales Team

Box
Greater NYC Area
1 week ago
+19
As an SMB Sales Manager, you will lead a team of Account Executives in our New York City office that focus on closing pivotal deals in accounts experiencing high growth. You will join a team of highly motivated, energetic sales professionals that take pride in landing new customers, running strategic sales cycles and delivering the Box message to a wide base of accounts across various industries.

Manager, Inside Enterprise Sales

Box
Greater NYC Area
1 week ago
+19
As an Inside Sales Manager you will lead a team of Inside Enterprise Account Executives in our San Francisco office that focus on closing pivotal deals in accounts in the enterprise space. You will join highly motivated, energetic sales professionals that take pride in landing new customers, running strategic sales cycles and delivering the Box message to a wide base of accounts across various industries.

Sr. Customer Success Manager (Commercial)

Box
Greater NYC Area
1 week ago
+19
In this full-time role you will work with new and existing SMB customers (small and medium sized) to ensure they are supremely successful with and delighted by Box. It is your responsibility to effectively onboard these accounts onto our services, spur usage in the early stages and ongoing, ensure Box is delivering tremendous value and positive outcomes for our customers. You will work with your customers to proactively drive adoption, as well as act as the voice of your customers internally at Box. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies stay and grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in depth and educating customers on how it can benefit them. If you love working with customers and thrive in a fast-paced environment, then we want to talk to you.

Premier Services Specialist

Box
Greater NYC Area
1 week ago
+19
In this role, you will become an expert on all the functionality of the Box product. You will learn how our largest customers use Box on a "day to day" basis and you will become the voice of the customer to our Product Teams. You will collaborate directly with the client and an internal, cross-functional team (Customer Success Managers, Engineers, Implementation Consultants, and Product Managers) to optimize our service to Premier users. You will work closely with our Premier clients to ensure they are set up for success from the get go. You will focus on improving our Support processes, measurements, and beta new approaches/technologies. Additionally, you will act as a Senior member of our Support team and help onboard and grow all of our agents. 

Associate Implementation Consultant

Box
Greater NYC Area
1 week ago
+19
You are a customer advocate and are motivated by helping others succeed. You listen well, ask questions, and translate business needs into something that you can execute against. You build trusting relationships and are not afraid to advise a customer on how to improve their strategy when they might not be acting in their own best interest. You are comfortable being the liaison between multiple distinct teams that have competing priorities. You are persuasive, professional, flexible, and detailed, and you are ready to join a strong team that's influencing the long-term success of the company.

Senior Technical Consultant

Box
Greater NYC Area
1 week ago
+19
Purpose Why is it easier to share content on YouTube and Facebook than it is at work? At Box, we’re disrupting – and transforming – how businesses share, manage and access documents, media and other information with Cloud Content Management and with the Box Platform, we are taking it to a whole new level. Whether someone is building a line of business app, content management software or in need of displaying content beautifully on both web and

People Partner

Box
Greater NYC Area
1 week ago
+19
Box’s People Team focuses on attracting, developing, and retaining world-class talent. We do that by fostering an environment that keeps Boxers growing, productive, and happy. The People Partner function is an integral part of the People Team. We are looking for a consultative, dynamic, and at times hands-on business partner to help us scale the business and innovative culture in our New York location. In addition to liaising with People Partners and CoEs around the world, you will be managing multiple people projects to continue our focus to develop our people programs that excite and retain Boxers. This role will be based in New York and will report into one of our Director, People Partners, based in Redwood City/HQ.

Inside Enterprise Account Executive

Box
Greater NYC Area
1 week ago
+19
This role is for sales reps with 1-3 years closing experience who want to focus on Enterprise size companies. To be considered, you will have a track record of success working within a team, excellent prospecting and organizational skills, and love to win. This is an incredible opportunity for someone who is passionate about technology, has sold complex solutions...