LAX Delivery Lead

| Greater NYC Area

At Feather, our mission is to transform humanity's relationship with material goods to create a healthier and happier planet. You’ll join a fast-paced, innovative team whose passion lies in delighting customers and helping people live lighter.

Our best-in-class logistics team is seeking a Delivery Lead to manage a truck and daily deliveries to our customers. You will be responsible for the customer experience, efficiency, and overall success of our home delivery function and will play a key role in the development and ongoing execution of Feather’s operational excellence. You’ll collaborate closely with the warehouse, logistics, and account management teams and will report to the Logistics Manager - Home Delivery.

What you'll be doing:

  • Collaborate with a team of fellow leads while providing a best-in-class experience to customers by working within brand guidelines, and contributing to the development of these guidelines
  • Take pride in being a brand ambassador with the unique responsibility of entering our customers’ homes and interacting with them in person 
  • Work alongside and manage a contracted delivery associate during the day to assist in excelling in the difficult LAX metro landscape
  • Safely drive a Feather vehicle (16’ non-CLD) to complete a pre-assigned route of 3-7 deliveries and/or pickups in a given day, including delivery via walk-up or service elevator, onsite assembly, and trash removal
  • Load the delivery vehicle each day with furniture for delivery to customers, taking responsibility for the condition of each piece 
  • Collaborate with the LAX Warehouse Manager on a daily basis to develop policies and best practices within the market 
  • Operate within our existing software stack to manage deliveries, damage reporting, customer communications, and more

What you need to be successful:

  • 2+ years in delivery operations
  • Experience working with furniture 
  • Proven ability to succeed without direct supervision
  • A keen and sensitive eye for customer service and experience 
  • A network you can call on to support you as we build out our team of trusted contractors 
  • Deep knowledge of the complex logistical challenges associated with the LA market
  • Ability to lift & move heavy furniture with help from dollies and hand-trucks

Who you are:

  • Based in Los Angeles
  • Willing to work with contractors but without direct supervision, as our team is based in New York City
  • Excited about joining a small team and growing with Feather
  • Passionate about Feather's mission
  • Eligible to work in the United States

What you’ll get when joining Feather:

  • Competitive compensation
  • Generous health, vision, dental, and ancillary benefits
  • Flexible vacation and paid time off
  • A 50% discount on your own Feather subscription
  • Company sponsored lunch 3x a week
  • Ongoing education including skill building and certificate courses
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases


Feather just opened a beautiful new office in the middle of SoHo, with easy access to most subways as well as amazing food, drinks, and shops.

What are Feather Perks + Benefits

Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Acme Co. also provides 8 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Monthly.
Free Daily Meals
Stocked Kitchen
Happy Hours
Happy hours are hosted Once per month.
Professional Development Benefits
Promote from within
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