As Implementation Specialist you will serve as the main point of contact for Newsela’s largest school district clients. Working closely with Sales, Customer Success, Product, and Account Management teams, you’ll help build scalable strategies to successfully onboard new clients, and integrate Newsela with other EdTech solutions. As a key driver for customer success, you’ll do everything from daily client calls and documentation support, to internal strategy sessions to build new workflows that make client onboarding as seamless and delightful as possible.
Why You’ll Love This Role
In this newly created role, you will be a key team member helping lay the framework for large client implementation playbooks as we continue to expand our clientbase at the school district level. Leveraging your love of systems building and process standardization, you will get to build relationships with the key decision-makers in school districts, and map client feedback and success to influence Newsela’s future product development.
Why We’ll Love You
You have 1+ years experience successfully implementing technologies and onboarding clients, ideally either at an EdTech company or within school districts. You’re able to both identify opportunities that positively impact the business, as well as execute to make them a reality. Thoughtful, clear communication is your specialty; you can translate technical communication across cross-functional teams and complex client organizations to effectively steer clients through implementation and adoption. You are also familiar with School Information Systems (i.e. PowerSchool, Infinite Campus, Skyward), Learning Management Systems (i.e. Canvas, Schoology, BlackBoard) and SSO Portals (i.e. Clever, Classlink).
Newsela is an Instructional Content Platform that combines engaging, leveled content with integrated formative assessments and insights to supercharge engagement and learning in every subject. Students and teachers use Newsela to find digital content from 100+ of the best sources—from National Geographic to NASA, Biography.com to Encyclopedia Britannica, the Washington Post to the Wichita Eagle. Content is instructionalized to meet students where they are, with interactive tools and analytics to take them where they want to go. Newsela has become an essential solution for schools and districts, with a presence in over 90% of U.S. K-12 schools. Newsela is the content platform for the connected classroom.