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Implementation Specialist

| Greater NYC Area

Implementation Specialist

Job Description:

BetterCloud is the first SaaS Operations Management platform, empowering IT to define, remediate, and enforce management and security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. BetterCloud is headquartered in New York City

Named one of the Top 50 StartUps with “Unicorn” potential by The New York Times, BetterCloud is looking for a high-performing Implementation Specialist to work with our Implementation Team. We are looking for a passionate and enthusiastic individual to serve on BetterCloud’s dedicated Expert Advisory Group. This person will be responsible for implementing BetterCloud for some of the company’s highest growth customers. This person will work closely with our Success, Sales, and Support organizations and alongside customers to ensure customers are properly onboarded and our solution implemented. If you love technology, and want to work in a high growth environment, this is the role for you.

BetterCloud is an Equal Opportunity Employer, including disabled and vets.


  • Implement our one of a kind management and security platform for BetterCloud customers.
  • Coordinate with our Customer Success Organization to ensure that customers are properly on-boarded.
  • Work closely with IT professionals from some of the most tech-forward companies in the world while maintaining our core principles of always striving to delight
  • Work in a dynamic, fast paced environment and help us stand up one of the newest teams at the company.
  • Capture customer stories to be communicated to our product, engineering, and marketing teams

Qualifications | Required:

  • 2-3 years of professional experience in the implementation of SaaS solutions, either at a technology vendor or a IT services partner.
  • High level of technical proficiency in SaaS technologies and APIs with a high capacity to learn.
  • Exceptional oral and written communication and presentation skills.
  • Customer facing experience.
  • Excited to play an integral role during our company’s most rapid growth period.
  • Willing to occasionally travel to meet customers in-person and work with our engineering team in Atlanta.

Qualifications | Recommended:

  • Has worked at a fast growing startup or IT consulting company.
  • Working experience using Salesforce, Slack, Atlassian, and Zendesk.
  • Experience using or managing G Suite and/or Office 365.
  • Experience using BetterCloud
  • Experience with HTML/CSS/Javascript and REST APIs

What we offer:

  • Competitive base salary + stock options
  • Full benefits package
  • Career growth with an industry innovator

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks


We're in the heart of Chelsea where theres lots of great lunch and happy hour spots! Plus, the office is near tons of subways and Penn Station.

What are BetterCloud Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Competitive salary + full benefits package, stock options, 401K, stocked kitchen, high end tech tools, team outings and more!

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