Implementation Manager

| Greater NYC Area

We are reinventing global trade.

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $300M from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo.

 With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are, whichever role you play, you’re guaranteed to share your day with committed, encouraging, and resourceful team members.

Due to our rapid Global expansion, we're looking for logistical masterminds to join our growing team. Salivating at the thought of solving real-world problems while streamlining the inefficient industry of global trade? Keep reading!

What you'll do:

  • Lead the implementation of select new client accounts or new business with existing clients from business award of multi-modal services through implementation and ramp up to steady state service delivery.
  • Partner with Sales and Account Management acting as the primary set of extra hands shepherding the client through the implementation lifecycle.
  • Define and structure total scope of awarded business, and create an implementation project plan ensuring client and internal teams across sales, account management, planning & operations, carrier relations, procurement, fulfillment, technical and other teams a scoped to execute.
  • Own the readiness to serve and implementation project critical path to deliver to client as sold.
  • Continuously drive and adapt the plan to new realities and findings to optimize for service level and quality for the client while establishing and implementing executable, efficient and universal internal and external solutions.
  • Develop implementation plans with the respective procurement and operations teams to execute on awarded business
  • Confirm with internal procurement teams to that respective contracts, agreements and requirements are signed and fully executed.
  • Summarize and report out on implementation program status to leadership (commercial, business, and operational) highlighting any risks or barriers to success.
  • Successfully close out implementations with a project style review.

What you'll need:

  • BA/BS degree with 8+ years of professional logistics, supply chain, projects, programs or consulting experience
  • A consistent track record of success in scoping planning starting and finishing client facing cross functional projects;
  • Excellent collaboration, communication and interpersonal skills.
  • Comfort and confidence in front of clients.
  • Fluent in supply chain, logistics or freight forwarding operations with a knack for spotting opportunities to simplify processes and solutions while preserving client happiness.
  • Next-level attention to detail and the drive to deliver ahead of schedule with a servant leadership approach.
Read Full Job Description

Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

We're in Chelsea near the Flatiron Building. We’re surrounded by world-class restaurants and have great access to transit!

An Insider's view of Flexport

What’s the vibe like in the office?

NYC is very driven and passionate about our work. Everyone is so supportive of each other and a major key to our success is continuous collaboration. The vibe in this office pushes you to want to be better in every aspect of your life.

Claire

Global Customs Associate

How do you collaborate with other teams in the company?

I've been able to collaborate across the company by being a part of the NY Team and leading by example. We've created, implemented and shared best practices with other offices like LA and have added great value.

David

Global Operations Manager

How has your career grown since starting at the company?

I've grown while working at Flexport because we're encouraged to learn new things, take on leadership roles, and to step outside of your comfort zone. This job has challenged me to constantly improve, both personally and professionally.

Sara

Global Operations Associate

What is your vision for the company?

At Flexport, we want to make trade easier for every business. We support our clients by making international shipping easier and more efficient. For me, my goal is to create an office culture where people feel empowered in their roles, enjoy collaborating with one another, are challenged to solve real-world problems, and have fun while doing it!

Kaitlyn

NY GM | SVP Sales & Account Management

What are some social events your company does?

Happy Hours and Group Workout Classes!

Jeff

Sales Development Rep

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer 100% covered health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), free lunch and snacks, dog-friendly offices, pay equity, career advancement, and more.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Flexport's flexible PTO policy allows employees to take as many days off as they need, providing they get manager approval.
Paid Volunteer Time
Flexport encourages employees to give back with paid volunteer time off up to 10 hours per year.
Paid Holidays
Flexport gives all full-time employees paid time off to observe all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Flexport offers pre-tax commuter benefits for all full-time employees.
Free Daily Meals
Flexport provides catered lunches Monday - Friday and stocks our kitchen with breakfast foods for employees to enjoy in the morning.
Stocked Kitchen
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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