Enablement Consultant

| Greater NYC Area

CreatorIQ looking for an experienced Enablement Consultant who will be responsible for taking our brand new clients and providing them with an incredible experience that sets them up for success with their CreatorIQ configuration. Influencer marketing and software skills are threshold skills. What will set candidates apart are interpersonal skills and a strong affinity for people. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.

Who we are:

CreatorIQ is the leading cloud solution for global enterprises to manage & optimize influencer campaigns at scale. We have global relationships with companies such as Mattel, Disney, Tiffany & Co, Airbnb, Ralph Lauren, CVS, Dell, Edelman, Creative Artist Agency, and many more.

What you'll do:

  • Lead the full lifecycle of a CreatorIQ on-boarding project including, business analysis, functional specification, platform configuration, testing, training, and defining support procedures
  • Serve as an integrator between business needs and the CreatorIQ platform by driving client discovery to gather all necessary requirements
  • Provide social insights and recommendations to support clients’ business practices
  • Design and configure the CreatorIQ solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality
  • Responsible for identification and inventory of customer process pain points and gaps in best practices
  • Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships
  • Ensure that all client users are trained and educated properly and in a timely fashion
  • Establish a relationship built on trust with every client champion
  • Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur
  • Assist the Sales Team in supporting new business growth
  • Perform varied and complex duties and tasks that need independent judgment, in order to implement CreatorIQ to meet customer needs
  • Apply CreatorIQ methodology, company procedures, and leading practices in all areas of work

Who you are:

  • 5+ years of experience in enterprise software, digital, or social account management or implementation
  • Experience designing and implementing technology-enabled business solutions for clients
  • Prior consulting experience or experience in enterprise environments
  • Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines
  • Demonstrate experience and a passion for the social media technology universe
  • Enthusiastic, professional, with a focus on customer success
  • Excellent listening skills to fully understand the customer requirements and pain points
  • Passion for solving client challenges and commitment to client delight
  • Strong oral and written communication skills, including presentation skills
  • Ability to solve problems with keen instincts and organizational experience
  • Strong knowledge of software development life cycles, web technologies, web development processes
  • B.S. or a B.A. college degree
  • Ability to travel up to 30% on an annual basis

Why you’ll love us:

  • As a start-up, we have worked hard to build a strong community culture. We believe in and support our team members and want you to be successful above all else!
  • Your input is desired to help shape our company strategy
  • Competitive salary as well as stock options
  • Comprehensive medical, dental, and vision coverage
  • Flexible vacation and PTO policy
  • Open office environment (dogs welcome!)
  • Free weekly lunch, team workouts, happy hours, outings, and a fully-stocked office snack bar with healthy snacks
  • Work with an inspiring, thoughtful, and motivated team
Read Full Job Description

Location

Our WeWork in Financial District is central to all major subway lines and boasts a wide range of tasty lunch spots, outdoor venues, and fun Happy Hour

An Insider's view of CreatorIQ

What’s the vibe like in the office?

I enjoy waking up and coming into work every day! The environment is motivating, collaborative, respectful, and knowledgeable, with a fantastic group of people!

Jesse

Customer Success Lead

What does your typical day look like?

Imagine working for a company that truly has an incredible product, with leadership that actually believes in & supports their employees & also has the experience to know how to grow us intelligently. This combination is a recipe for success, & something I've only heard of, but never experienced personally before I started working for CreatorIQ

Steve

Strategic Account Manager

What makes someone successful on your team?

We’re a software company in hyper-growth mode, which means new team members join with the opportunity to rapidly grow their skillsets, and everyone makes time for everyone. Our team culture is unintimidating and collaborative -- any employee who brings fresh perspectives and big ideas will be championed and will find success!

Nate

Marketing Director

How would you describe the company’s work-life balance?

As a parent of two young children work life balance is extremely important to me. I will only get one chance to see my boys grow and though I love my job I wouldn't sacrifice them for it. CreatorIQ understands this and embraces the concept of family, even with our clients. How many companies have you worked for that host barbecues for its clients?

Chris

Senior Manager, Customer Support

What are CreatorIQ Perks + Benefits

CreatorIQ Benefits Overview

We offer competitive salary & stock options, highly subsidized health benefits, standing desks, fully stocked kitchen, monthly cell phone stipend, regular happy hours, social events, and more, & dogs welcome!

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Wednesday. Employees get free lunch on Thursday.
Happy Hours
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
More Jobs at CreatorIQ7 open jobs
All Jobs
Marketing
Operations
Project Mgmt
Sales
Sales
new
New York
Sales
new
New York
Sales
new
New York
Operations
new
New York
Marketing
new
New York
Project Mgmt
new
New York