Customer Success Manager

| Greater NYC Area
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 [email protected]
Apply now

Responsibilities:

  • Manage client relationships, ensure client’s satisfaction and client’s retention, from deployment phase and on.
  • Learn customer technical and business environment relevant to the success of the implementation
  • Interpret customer requirements to product capabilities, taking customer’s goals, objectives and business processes to propose the best solution
  • Share best practices to ensure informed decisions are being made
  • Train the customer on the self-service aspect s of the platform
  • Ensure customer buy in throughout the process
  • Ensure on time, on budget quality delivery to the customer
  • Analyze customer’s data inputs for trends, distribution and other statistical aspects.

Requirements:

  • Prior experience in increasing customer satisfaction, adoption, and retention. Preferable working for SaaS companies or one of the big SI or a consultancy firm
  • Proven ability to drive continuous value
  • Experience working with fortune 500 clients
  • Impeccable written and verbal communication skills. Excellent presentation skills
  • Detail oriented and analytical.
  • Strong team player and self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
  • Excellent trouble shooter
  • Excellent time management skills for yourself and others
  • Requirements
  • Bachelor degree preferable in process engineering, computer science
  • PMP – a plus
  • Some travel required

Technical Requirements:

  • Prior experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.)
  • SQL queries – a plus
  • Prior experience in systems integration – a plus

 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • SqlLanguages
    • HTML5Languages
    • CSS3Languages
    • jQueryLibraries
    • jQuery UILibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

33 W 60th St, New York, NY 10023, NY 10023

An Insider's view of GamEffective

What’s the vibe like in the office?

We're a group of young professionals with a broad range of experience form consulting to startups to international sales. We work hard, get along with one another, and we also celebrate our success together. We're open, collaborative and work closely together to make real impact. Super fun.

Alex

Pre-Sale Engineer

How do you collaborate with other teams in the company?

We're a global company so we have to be proactive and collaborative. In order to always stay aligned, we have frequent catch-ups and constantly communicate with other teammates in other offices. We also use our own digital platform to learn from each other and stay connected.

Danielle

Customer Success Implementation

What makes someone successful on your team?

Be a self-starter, you'll fit right in! Collaborate with others and speak your mind, that's the way for constant improvement.

Melissa

Customer Success Manager

How do you empower your team to be more creative?

Lots of freedom. You can self-start, find a problem you're passionate about and nobody will stop you from proposing and developing unique solutions.

Jack

Sales Development

What are GamEffective Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
ESOP
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Pet Friendly
Fitness Subsidies
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Send resume to
 [email protected]
Apply now
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