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CRM Solution Architect

| Greater NYC Area

Peloton’s IT organization is seeking an experienced CRM Solution Architect to ascertain business requirements and recommend best practice solutions based on business users needs.

The CRM Solution Architect will provide CRM design best practices and continuous improvement of the underlying technology functions. This role requires extensive CRM assessment, process mapping, gap-analysis, and features mapping experience within the Sales, Service and Marketing CRM ecosystem. This role is required to demonstrate strong analytical and problem-solving skill with a thorough understanding of CRM application design

This role reports to the Business Systems Relationship Manager - Sales, Marketing & Service who oversees the end to end IT activities for Sales, Marketing & Services Systems throughout the organization. The CRM Solution Architect will be responsible for the technology needs of all business units currently leveraging CRM technologies.

  • Effectively work seamlessly across Marketing, Sales, Service, IT, other functions - and our external vendors
  • Form strong working relationships with Marketing, Sales, and Service staff that run the core Finance processes locally, regionally and globally
  • Form strong working relationships with your Peloton peers and across the IT organization
  • Effectively prepare Business Process, Process Flow Analysis, Requirements Definition, Configuration Workbook, Data MOdels, Detailed Functional Deskin, Executive Summaries and Project Plans
  • Own the overall design of the technical application by mapping business requirements to the system/technical requirements.
  • Analyze/Identify areas of risk and develop plans to minimize
  • Work collaboratively with the development team in writing technical specifications.

Basic Job Requirements

Education or Certifications

  • Minimum of a Bachelor's degree in related field
  • Certified CRM Solution Architect

Work Experience

  • Minimum of 8 years CRM architecture experience with large heavily integrated platform
  • Prior experience with Salesforce.com: End to End implementation

Technical Skills

  • Ability to lead design sessions and communicate design options
  • Experience with Salesforce Sales, Service, Marketing, and CPQ process and tools
  • Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a solution
  • Experience with AppExchange products analysis, assessment, integration and implementation
  • Excellent communication and presentation skills
  • Balance of strong business process knowledge and experience implementing mix of custom and package software to meet business needs
  • Common knowledge of the software packages or like-software packages Peloton leverages is preferred. Peloton’s current software packages and their specific uses include: Marketing (SFDC Marketing Cloud), CRM (SFDC), Service (Zendesk) and integration services (Boomi).

Computer Skills

  • Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
  • Exposure to Jira, Confluence is is plus

Language Skills

  • Fluent in English (written and verbal) – other language skills would be beneficial

Global Experience

  • Prior global experience

Travel requirements

  • Some international travel as required to make global change initiatives successful


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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