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Community Engagement Specialist

| Greater NYC Area

Newsela is an Instructional Content Platform that brings together engaging, accessible content with integrated assessments and insights to supercharge reading engagement and learning in every subject. Do you want to be part of the literacy movement? We are dedicated to our mission to unlock the written word for everyone. Five years since our launch, Newsela is in 90% of US schools, in addition to being in over 180 countries. The result has been more engaged readers—and engaged readers are better learners.

By joining the team as a Community Engagement Specialist, you will help drive use across multiple segments including students, teachers, and admin. Your day could include building reporting on the engagement and use of a specific user group, as well as looking for ways to enhance and streamline our engagement efforts. You will work closely with our external customers and across internal Community, Sales, and Account Management teams to ensure high levels of client use, meet current business objectives, and expand the reach of our client contact to increase client engagement and account renewal. This position reports to the Manager of the Customer Engagement Team.


  • Update, and implement school and district onboarding and engagement activities, which will expand reach and increase the efficacy of touch points to improve engagement and account renewal.
  • Work closely with our data science teams to help define and refine onboarding and engagement segments and activities.
  • Monitor product usage analytics and identify trends through dashboards and automatic reports to give product owners and stakeholders a meaningful and consistent understanding of user behavior.
  • Lead product demonstration calls and webinars to support school and district onboarding and engagement efforts.
  • Work with cross-functional teams to support student, teacher, school, and district-wide onboarding and engagement, based on a deep understanding of our users.
  • Build and maintain relationships with key internal stakeholders to drive school, teacher, and student success with Newsela.
  • Analyze and synthesize information from internal dashboards and other ad-hoc analytical deliverables for school onboarding and engagement.

The Ideal Candidate

  • 1 year of experience with client facing onboarding processes and engagement frameworks to support product usage.
  • Have hands-on experience with various elements of engagement analysis pipeline, such as:
    • Formulating and testing hypotheses
    • Identifying data requirements for analytics projects
    • Synthesizing and presenting results
  • 1 year of project management experience, especially in client-facing work
  • Creative in developing programs and methods for engaging an audience toward the success of a goal
  • Able to see the big picture as well as the small details
  • Bachelor’s degree

A Few Plusses

  • Knowledge of data analytics tool and usage of pivot tables.
  • Thrives in a fast-paced, cross-functional team environment.
  • Previous experience in education or edtech, and familiarity with platforms like Clever, Canvas, and Classlink.
  • Working knowledge of systems operations.
  • Working knowledge of building out market-specific engagement analysis.
  • Familiarity with Salesforce, Outreach, and Looker.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • SanicFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen


Situated in the New York Times building, our location boasts not only convenience for commuters, but also plenty of food and shopping options nearby.

An Insider's view of Newsela

What’s the vibe like in the office?

Amazing. Newsela is a trusting and responsible environment where we have control to get our work done when and where is best for us.


Lead Web Application Developer

What's the biggest problem your team is solving?

On the Community team, we work with school leaders and teachers to create innovative applications of Newsela article content to support our mission to "unlock the written word for everyone". Our goal is to engage and empower educators with tools to enhance their students' learning.


Educator Specialist

How has your career grown since starting at the company?

I've grown leaps and bounds at Newsela! I initially started out as an enterprise sales development representative and went through a mentorship program to transition to the account management team! I cannot measure the amount of growth I've experienced the past two years.


Account Manager

What is your vision for the company?

I work with a team of kind, smart people, who are energizing on a daily basis. It is important to put your values to work during the interview process—create accountability for culture when new people join, and don't forget about it as they grow.


Chief Technology Officer

What’s the vibe like in the office?

The Newsela office is a collaborative workspace. The office is designed to reflect the clients we serve. We love to keep our mission of "Unlocking the Written Word for Everyone" top of mind.


Sales Development Representative

What are Newsela Perks + Benefits

Friends outside of work
Eat lunch together
Intracompany committees
Newsela offers the opportunity to join various affinity groups operated by members of each community to help facilitate an inclusive and diverse workplace where all people are valued.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free daily breakfast. Employees can select from our cereal bar, yogurts, oatmeal, fruit, granola bars and unlimited cold brew on tap!
Game Room
Our teams love to take time to challenge each other to a game of ping pong or pool throughout the day, and maybe even a ping pong tournament every now and then.
Stocked Kitchen
Newsela has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored seltzer you can handle. You might even be able to catch a Top Chef competition every now and then.
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer an annual stipend to encourage all employees to keep learning!
Time allotted for learning
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