Product Operations Manager (Abstraction)

| Greater NYC Area

At Flatiron we are building a disruptive software platform dedicated to oncology that connects cancer centers across the country on a common infrastructure. Our platform aggregates and transforms real-world data at a scale and clinical depth never seen before by utilizing the abstraction process. The abstraction process involves abstractors (primarily nurses and tumor registrars), Clinical Abstraction Managers, Clinical Quality Managers, and other members of the Abstraction Operations team working together to extract complex clinical insights from Electronic Medical Records.

The Abstraction Operations team is looking for a Product Operations manager that can work cross-functionally to ensure these users have the best tools and workflows at their disposal. You will work closely with our Operations, Product and Engineering teams to ensure continuous product and process improvements, developing rigorous documentation and customer adoption plans while also conducting user research to effectively identify and prioritize issues. Successful candidates will have a sharp analytical mind, strong collaborative skills, and a demonstrated history of driving change as an individual contributor.

Responsibilities:

  • Define customer adoption plans, including the development of user guides and other user-facing documentation
  • Perform analysis on the performance of current abstraction and other unstructured data-related processes and workflows using both qualitative and quantitative data sources to demonstrate the health of operational components
  • Work with Product and Engineering teams to drive feature prioritization, process improvements, and tool requirements to improve product serviceability
  • Assist in designing, planning, and executing new feature rollouts, as well as conducting user research to improve
  • Deeply understand the quality and user experience of our Abstraction products and act as a proxy for abstraction users throughout all phases of the product development process
  • Evaluate product and process readiness by identifying gaps and consolidating feedback
  • Build escalation paths and analyze data to identify improvement opportunities and build supporting business case to Product and Engineering teams

About You: 

  • Bachelor’s Degree in a technical, scientific, or quantitative field, or equivalent experience
  • 5+ years of relevant work experience including 3+ years working with or in product at a technology company
  • Demonstrated experience with project planning, project execution, team and process facilitation, issue/risk management, and documenting processes to a high standard
  • Excellent communication skills, including the ability to communicate clearly, logically, and with precision to in-person and remote audiences
  • Experience using qualitative and quantitative data to derive actionable insights
  • Experience with Jira or similar task management tool
  • Expertise in Excel and familiarity with SQL and data visualization tools (e.g., BigQuery, Looker, Tableau)

Bonus Points:

  • Startup experience
  • Healthcare experience
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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