Product Operations Associate

| Greater NYC Area
Company Description
At HyperScience we develop and deliver intelligent solutions to automate manual document processing for global financial services, insurance, healthcare, and government organizations. Founded in 2014, our solution extracts handwritten, cursive and printed typed text at better-than-human levels of accuracy and automation that get better over time. By streamlining operations and reducing the costs associated with data entry, we enable some of the world’s largest companies to improve customer service and drive new business opportunities.
With more than $50 million raised to date, we’re growing quickly and looking for individuals to join our team and make a difference in our organization and for our customers.
Job Description
Product Operations plays a critical role in the delivering of new products and features to our enterprise customers. This role will be responsible for leading the rollout of new features in close collaboration with Product, Engineering, Product Marketing, and Customer Success teams. Main responsibilities will include overseeing and developing user-facing user guides and release notes as well as leading internal training sessions for Go to Market teams for all new features, releases, and functionality. The Product Operations Associate will also work closely with Quality Assurance and Engineering to make sure there is a shared understanding of the product feature set, customer workflows, and specific use cases during and post-development.
This member of the team will also proactively improve the usability of products by evaluating product readiness, identifying any end to end product gaps and consolidating product feedback from various departments including Marketing, Sales, and Customer Success. 

Responsibilities

  • Work closely with Product Management, Engineering, and Product Marketing to develop scaled internal and external training resources. These include materials such as user guides, release notes, and content based on product support questions.
  • Internal expert in the product, use cases and workflows for all go to market and quality assurance teams
  • Lead and manage rollouts of specific features alongside Product; collect and synthesize customer feedback into actionable themes and prioritizable work.
  • Collaborate closely with Product, Data Analytics and Engineering to develop adoption metrics and internal tools for tracking them, creating leverage and transparency for Customer Success teams.
  • Post-launch, manage incoming customer feedback and issues (blockers to steady state) and transition products/features to standard implementation and support channels.
  • Compile serviceability assessments to identify gaps and provide feedback to Product and Engineering teams.

Qualifications

  • Bachelor’s Degree from a top-tier institution1+ years of experience in consulting, operations or project management in a fast-paced environment
  • Comfortable with stakeholder management, pressure-testing assumptions and working with teams through challenging decisions to arrive at the best outcome
  • Has a "get things done" attitude even when projects are new and in uncharted territory
  • Strong product instincts with a desire to understand our products and customers deeply
  • Excellent verbal and written communication skills
  • Superior attention to detail, organizational skills, and multitasking abilities
  • Ability to act swiftly under pressure and adapt to changing priorities and processes

Benefits & Perks

  • Top notch healthcare for you and your family
  • 30 days of paid leave annually to help nurture work-life symbiosis
  • A 100% 401(k) match for up to 6% of your annual salary
  • Stock Options
  • Paid gym membership
  • Pre-tax transportation and commuter benefits
  • 6 month parental leave (or double salary to pay for your partner's unpaid leave)
  • Free travel for any person accompanying a breastfeeding mother and her baby on a business trip
  • A child care and education stipend up to $3,000 per month, per child, under the age of 21 for a maximum of $6,000 per month total
  • Daily catered lunch, snacks, and drinks
  • Budget to attend conferences, train, and further your education
  • Relocation assistance

We are an equal opportunity employer. We welcome people of different backgrounds, experiences, abilities and perspectives. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

Location

1 World Trade Center, New York, NY 10007

An Insider's view of HyperScience

What are some social events your company does?

Outside of company-sponsored lunch daily, we do birthday & anniversary celebrations, dessert breaks, and company outings. It’s pretty common to get together for drinks after work or go to karaoke as a team. When our team from Sofia visits, we like to do something social outside the office, whether it’s lunchtime basketball game or rooftop drinks.

John Lee

Talent Acquisition Lead

What projects are you most excited about?

We’re working on building a Machine Learning model that allows our customers to process more types of documents, which will help significantly with their workflow. I’m excited to visit customer on-sites to see how different customers use our product. We’re here to make people’s lives easier so understanding specific use cases is always valuable.

Sarah

Product Designer

What are some things you learned at the company?

Working at a fast-growing startup means that you’ll need to make decisions quickly and decisively, often with limited information. I’m learning that I’ll be wrong at times and this is okay — as long as I recognize why it didn’t work out and quickly pivot. This comes with continuously asking for feedback to make more informed decisions as a team.

Lindsay Bu

Product Operations Associate

How do your team's ideas influence the company's direction?

We operate a growth mentality across all aspects of our business. Every team member is expected to go radically beyond normal expectations. This requires bold ideas coming from everyone. Once we choose a path to follow, we will all get behind it, irrespective of whose idea it was.

Charlie Newark-French

Chief Operating Officer

What makes someone successful on your team?

A successful member of our team is someone who shows up and gives 110% every day, is not afraid to ask for help and uses constructive criticism to better themselves. We represent the entire organization with new clients, and we’re excited to be the first touchpoint that works to understand their pain points and articulate our mission and value.

Lawrence Leeds

Sales Development Representative

What are HyperScience Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within
Paid industry certifications

Additional Perks + Benefits

Fitness Membership. 6 month paid maternity and paternity leave. Lunch and afternoon treats delivered daily
Brilliant and innovative colleagues.

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