Associate, Product Operations

| Greater NYC Area

Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic health record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers leverage real-world oncology data at a scale and clinical depth never before seen, to advance cancer care and accelerate research.

Product Operations plays a critical role in the deployment of new products and features to our Provider customers. Our team’s mission is to build and scale thoughtful, customer-centric operations that result in the adoption and satisfaction of our products across the network. This role will be responsible for leading the rollout of new features for our Electronic Health Record (EHR) software in close collaboration with Product, Product Marketing and Customer Success teams. This includes building and gaining cross-functional buy-in on rollout strategies and timelines, as well as managing the day-to-day execution of the project(s).

Strong candidates will have a collaborative spirit, excel in stakeholder management and have experience leading complex, cross-functional projects. Candidates will be able and excited to lead projects which require flexing between high-level strategy and tactical, in the weeds execution. Candidates will have strong product instincts and exceptional project management and communication skills.

Responsibilities

  • Partnering with a cross-functional team, develop and lead product rollout plans and timelines, utilizing and iterating on established processes to continue developing the gold standard for rollouts.
  • Become an expert on our Provider products and workflows (OncoEMR to start), end users and decision-makers.
  • Lead and manage beta programs for new features alongside Product; collect and synthesize customer feedback (“voice of the customer”) into actionable themes and prioritizable work.
  • Collaborate closely with Product and Engineering to develop adoption metrics and internal tools for tracking them, creating leverage and transparency for Customer Success teams.
  • Post-launch, manage incoming customer feedback and issues (blockers to steady state) and transition products/features to standard implementation and support channels.
  • Contribute to front-end testing and troubleshooting, helping maximize engineering capacity when possible.
  • Work closely with Training & Curriculum and Product Marketing to develop scaled internal and external training resources (user guides, in-app education, webinars, etc.).
  • Identify strategic opportunities for collaboration and shared process across other initiative teams

Requirements

  • Experience: 2+ years of experience in healthcare, consulting, operations or project management at a fast-paced software environment.
  • Collaboration: comfortable with stakeholder management, pressure-testing assumptions and leading teams through challenging decisions to arrive at the best outcome.
  • Communication exceptional project management and communication skills (written and verbal).
  • Ambiguity: can flex seamlessly between high-level strategy (build the playbook) and in the weeds detail (willing to sit on the floor) as this initiative and the operations around it grow and evolve.
  • Collaborative: has a “get things done” attitude and is scrappy when we need all hands on deck.
  • Product: strong product instincts with a desire to understand our products and customers deeply.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Flatiron Health has returned to Soho. We're right next to Trader Joe's! Soho is filled with boutiques, fancy chain stores and art galleries.

An Insider's view of Flatiron Health

What’s the vibe like in the office?

The most exciting part of being in my company is solving a real problem at scale through serious collaboration. Oncologists, software engineers, statisticians, business folks, etc. all have to come to the table together, as equals, to figure this one out. And we are doing it.

Amy

Chief medical Officer

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineering

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron’s holistic employee experience program translates our values into reality. We cater to the well being of our employees both mentally and physically to promote a culture where wellness is at the forefront. By managing weekly mental wellness programs, monthly office wide fun and fitness classes, we give employees the opportunity to directly incorporate a mindful balance into their day to day life.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Daily catered meals
Stocked Kitchen
Endless snacks & beverages
Happy Hours
Professional Development Benefits
Job Training & Conferences
Robust learning & development curriculum. Participate at industry events.

Additional Perks + Benefits

On a monthly basis, we host a Wellness Day that includes massages, manicures, and meditation sessions. We often set up booths for local wellness organizations and fund on site and off site fitness classes. We also host a bi-weekly meditation in the office.

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