Yotpo is the leading customer content marketing platform, generating reviews, social Q&A and rich media. We use the verified experiences of customers to increase businesses' on-site conversion rates, boost organic SEO ranks and reduce cost per acquisition, resulting in new customers and increased spend.

Partner Success Manager at Yotpo

We are looking for a high-energy Partner Success Manager with hands-on SaaS product, digital marketing and eCommerce expertise. As the second person on the NYC Partnerships team, this position is integral to Yotpo’s continued growth strategy to engage, convert & retain the company’s biggest and most important agency partners. First-class relationship building skills with technical agency and/or account management experience are a must.

Within the Business Development team and alongside client-facing team leaders, the Partner Success Manager will be building and leading process in order to drive operational value for our partners, their customers and Yotpo’s internal teams. By using strong consultative skills to guide our partners, you will assist them in deploying, managing & selling Yotpo’s platform to help their clients with User Generated Content strategies.

You'll get the best of both worlds: the opportunity to join a brand new team and shape the future of our company while working with the most respected agencies worldwide.

You:

  • Have strong business acumen, are process-driven and have hands-on experience working with SaaS customers/eCommerce agencies on a technical level.
  • Are motivated by being the main point of contact and advocate for our most strategic agency partners.
  • Love teaching and consulting: you get excited when you help someone achieve a goal.

The Role:

  • Provide partners with ongoing product training and support during pre-sale AND post-sale processes, delivered in a way that is consistent with Yotpo’s reputation as one of the easiest and best companies to partner with.
  • Create performance and account health check reports for agencies - converting them into actionable insights & next steps which lead to more referrals.
  • Work with internal and external stakeholders to build new processes, criterias and KPIs to track partner deployment statuses, red flags, areas for improvements, upcoming renewals etc.
  • Guide partners in their scoping efforts: costs, implementation roadmap, timelines, deployment best practices, etc.
  • Provide unlimited support to Yotpo’s Client Success teams with assistance and visibility on agency processes to ensure timely client deployments, high feature adoption and smooth renewals.
  • Ownership of key relationships with technical & client-facing agency teams (account managers, project managers, solutions engineers etc) to identify their needs and offer them innovative solutions to assist them and their clients.
  • Maintain high activity rates with partners, keeping an open line of communication with key stakeholders.

Requirements:

  • 2 years’ minimum experience in a CSM or Account Management role- preferably in a SaaS, digital marketing or eCommerce agency environment.
  • High-level technical know-how in areas including: web design and development projects, analytics and tracking, CMS platforms, HTML/CSS and API calls.
  • Analytical, process-driven and business savvy with consultative problem-solving skills.
  • General understanding of the digital marketing space - including SEO/SEM, social media, email marketing and eCommerce best practices.
  • Ability to build and maintain relationships, manage expectations, and identify issues that require escalation.
  • Superior organization and prioritization skills, along with focused attention to detail.
  • Excellent written and verbal communicator with the ability to persuade, inspire and motivate others.
  • A valid U.S. work authorization and ability/willingness to travel required.

Why Yotpo?

  • User-generated-content is now one of the top marketing buzz terms and we’re the leaders in fine-tuning the approach. Take Deloitte’s word for it: http://bit.ly/2016deloitte50
  • Titles are just that. Everyone in the office has equal respect for each other and we genuinely enjoy spending time with one another, inside and outside the office.
  • Support of a robust and well-trained Sales Development Representative team.
  • True trajectory for growth - we’re a small team and on a small team, your hard work is noticed and rewarded.
  • The opportunity to learn from and work closely with our VP of Sales, Director of Sales and Sales Managers.
  • We offer a competitive salary, uncapped commission, and benefits.

About Yotpo:

Yotpo, the leading user-generated content marketing platform, helps online businesses acquire, convert, retain, and understand customers. With Yotpo, it’s easy to collect great customer experiences and use them to enhance business & marketing activities.

Partnerships with search and social platforms like Google, Facebook, and Instagram and integrations with HubSpot, Salesforce, and more mean businesses can improve results from all the channels they’re already using to grow. That’s why more than 200,000 businesses worldwide use Yotpo, from growing brands like Tile, Esurance and Adore Me to established enterprises like Staples, Hallmark, and GoPro.

Yotpo has raised $50 million in funding and has over 200 employees across its Tel Aviv headquarters, New York office, and recently opened UK office.





 



Company Reviews

The best part about working at Yotpo is the people. We all work very hard to help the company continue to grow by providing the best to our clients, all while still having fun.
Emma Burgin
Customer Marketing Consultant
at Yotpo
Everything about this place is amazing. From the people to the culture and product, it doesn't even feel like a job. Everyday, I get to work with some of the smartest people in the industry.
Emeka Ogbonna
Account Executive
at Yotpo
I'm lucky to be surrounded by peers who challenge me to be my best, do my best, and help others achieve their best. Yotpo believed in me, and I believe in Yotpo's future.
Jennie Xu
Customer Marketing Associate, Team Lead
at Yotpo
The people here are some of the most intelligent, dedicated and straight up hilarious people I've met, & I'm lucky enough to hire more of those people as we grow! Who says work has to feel like work?
Stevie Cogan
Recruiting Manager
at Yotpo
Introducing a great product to a fast growing market is a distant second to being part of this winning team.
Tom Rotem
VP of Sales
at Yotpo
This is the role I've been searching for my entire career. Yotpo fosters both professional & personal growth. I'm challenged every day; putting my skills to the test & taking them to new levels.
Drew Groesbeck
Manager, Account Executives
at Yotpo
This was my first time working in startup. This past year, the company grew and I grew with it. That's a rewarding part of joining a company that's scaling: things move fast and you're a part of it.
Jay Bhagat
Customer Marketing Consultant
at Yotpo
From my very first interview here, I could sense the fun, driven & INTELLIGENT energy. It's from our C-level to our VPs to my colleagues - I'm constantly being pushed and challenged by my Yotfamily.
Alexa Teed
Customer Marketing Team Lead
at Yotpo
As a recent college graduate, it's exciting to be in an environment where I learn something new everyday while actively seeing the company grow around me.
Joe Talafous
Senior Customer Marketing Associate
at Yotpo
Yotpo culture pushes you past your expectations of what you're capable of. You're provided with every tool imaginable. All you need is the passion & drive to make this the opportunity of a lifetime.
Alexander Lazoff
Head of Retention
at Yotpo
The people and culture here facilitated my growth. I was able to seize the opportunities presented to me and now, after just 8 months, I am in a Team Lead role! I feel truly blessed working here.
Zach Kulman
Customer Marketing Associate, Team Lead
at Yotpo
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Why work with us
The primary perk of working at Yotpo is being surrounded by some of the most intelligent, driven and compassionate people you'll ever encounter. We all work very hard to become better professionals and better people. This business breeds professional growth.
Culture
Our employees are humble and invested in the growth of everyone around them. Each person individually gives 150% of the effort you'll find from employees elsewhere. We put in the extra hours - many of those hitting the phones and many of those drinking Bulleit or Bacardi-Diets (without lime) together after work.
Perks & Benefits
Endless Snacks
401K
Full Health, Dental & Vision (Health 100% covered)
Continued Training
Beer, Wine & Whiskey
Flexible Spending Account (FSA)
Coffee on Drip
Competitive Commissions
Pre-Tax Commuter Benefits
Massage Chair
Life Insurance
Company Outings & Team Building Events
Yotpo Eats (Lunch as a company once per month)
Employee Referral Program

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