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VP, Growth Operations

| Greater NYC Area

CLEAR makes life easier and more secure by using biometrics – your fingerprints, eyes and face – to confirm that you are you, and keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet or phone. Now in 45+ airports and other venues nationwide, you are your ID, credit card, ticket, reservation and more with CLEAR.

We’re defining and leading an entirely new industry, moving quickly with data-informed decisions, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we’re working tirelessly to create frictionless customer experiences for our 3+ million members across the country.

The VP of Growth Operations is a critical role in helping CLEAR realize its aggressive growth plans in a scalable way. This role is both strategic and tactical in supporting the field operations team with new vertical launches as well as expansion of the existing airport and sports network. This individual will oversee a team and be responsible for, but not limited to: staffing and labor optimization, capacity planning, process improvements, and managing launches of new locations.

What You Will Do: 

  • Partner with field operations leadership to proactively address challenges and opportunities
  • Leverage data and conduct appropriate analyses (partnering with operations leadership to validate hypotheses and uncover root causes) to establish the “what”, “so what”, and “what next”
  • Develop launch playbooks and establish a solid foundation/infrastructure for growth (i.e. workforce / capacity planning)
  • Manage a team overseeing and supporting the company’s expansion at airports, sports and into new verticals
  • Proactively uncover risks and provide mitigation plans, identify dependencies and recommend solutions to manage cross-functional coordination and successful implementation of growth plans
  • Act as a consultative thought partner for the field operations leadership team - understanding the critical support role they provide in driving success

Who You Are: 

  • Bachelor’s degree; Masters or MBA a plus
  • A minimum of 10+ years relevant experience - background in consulting or operations preferred
  • Strong leader with a magnet for talent - You must have managerial experience building amazing teams and supporting their development through ongoing feedback and coaching
  • Highly analytical with ability to translate data into insights and tactical next steps
  • Ability to influence without authority; experience managing multiple stakeholders at all levels
  • You’re a visionary who sees how CLEAR’s platform will improve both customer lives and the services that are offered
  • Highly organized with the ability to organize others around you
  • Forward thinking to look around the corner and see what is coming
  • Entrepreneurial and creative solution oriented mindset, with the ability to ‘think like as an owner'
  • A collaborative and cooperative work style; outstanding interpersonal and communication capabilities
  • Genuine comfort and effectiveness as both a manager and a doer; an intense focus on getting things done, and a willingness to be as “hands-on” as required


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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • Node.jsFrameworks
    • PostgreSQLDatabases

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

How has your career grown since starting at the company?

Since joining CLEAR in 2014, I have had several opportunities to take on new and expanded responsibilities, often because I spotted opportunity and raised my hand to take it on as the company’s needs have evolved along with its growth.

Leah

Chief of Staff

What are CLEAR Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide free breakfast daily! One of our favorite office perks? Our fabulous chef comes in on Tuesdays (Omelette Bar!), Wednesdays (Mexican!), and Thursdays.
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