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VP of Customer Success

| Greater NYC Area

At White Ops, we’re all hackers. This doesn’t mean you have to hold a key to the internet (although one of our founders does!), but it does require approaching problems in unconventional ways. We are attacking criminal botnets through the ad fraud that finances their operations. Our proprietary technology detects and prevents sophisticated online fraud. By reducing the incentives for crime, we are making the internet a better place. Our mighty team of humans have several things in common:
We are hackers.
We create tau for ourselves and each other.
We think big and move fast.
We practice humility.
We “pwn it”.

What we do:

We keep the internet safe by fighting organized cybercrime. Our products accurately detect and prevent even the most sophisticated bots and our customers include some of the web's largest and most forward-thinking companies.

Our team of sales and CS professionals are friendly, curious, and driven. We support one another and regularly hold team learnings, client reviews and progress updates to fly faster. We strive to develop a highly collaborative team that works well with all the other teams to meet our clients’ needs.

What you'll do:

As our VP of Customer Success, you will represent the "voice of the customer" while leading the teams responsible for driving long-lasting client partnerships through exceptional customer experiences and insights. Some of the things that may keep you up at night include: finding better ways to optimize the entire customer lifecycle, minimizing churn, and identifying up-sell opportunities. Aside from embodying our fierce mission to eliminate fraudulent traffic from internet advertising, you will also have a healthy obsession with delighting customers. Through direct customer interactions, you'll help us create an on-going feedback loop to inform and prioritize company products, needs, and strategies.

  • Lead account management, business intelligence and technical sales support team in providing excellent customer service and insights to White Ops customers.
  • Continuously optimize service cycles to hone pilot conversions, renewals and identify up-sell opportunities.
  • Work with cross departmental teams to contribute to strategic sales planning, identify product priorities, engineering support needs and research efforts.
  • Assume leadership accountability in resolving potential disputes or concerns, internal and external as it relates to client services.
  • Identify complex issues (conflicting data, client objections, industry trends, etc) and offer solutions to both internal and external stakeholders.
  • Become a White Ops product and service expert in order to reinforce and educate clients on White Ops methodology, measurement capabilities and services.
  • Travel as necessary for client meetings (up to 20%.)

Who you are:

  • 10+ years in client services, preferably with SaaS based offering and within the ad tech space.
  • Ability to analyze and translate data-based findings into clear, relevant and actionable insights.
  • Excellent listening, verbal, written skills.
  • Proficient and comfortable giving client facing presentations.
  • Experience working with sales/post-sales teams

We understand it takes a diverse team of highly intelligent, passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

About White Ops:

Our mission is to protect the internet by verifying the humanity of every online transaction. Founded in 2012 in a Brooklyn sci-fi bookstore, we now serve trillions of monthly decisions for some of the web’s largest platforms. Our technology protects digital advertisers, publishers, ad tech, and enterprise businesses globally by detecting and blocking bots. It’s an ongoing war that we happily fight every day.

Life at White Ops:

Our HQ office is centrally located in NYC in the heart of the Flatiron District. We had approximately 100% headcount growth in the past year and we are growing the company deliberately, with a keen eye towards maintaining a culture that values diversity, lifestyle, and career growth. We are doing meaningful work and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London.

We have many world class customers who use our platform • We're focused and propelled by a substantive mission • We're building a very sophisticated product that fights a real threat to humanity • We're committed to building a product companies need • We have created an environment that optimizes your skills and brings out your best work •

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AWSLanguages
    • KubernetesLanguages
    • GoLanguages
    • SparkLanguages
    • MapReduceLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases

Location

White Ops is conveniently located a block from the R/W at 23rd Street and only a couple of blocks from Trader Joe's on 6th Ave.

An Insider's view of White Ops

What are some social events your company does?

We regularly host guest speakers, organize monthly social gatherings, and have ad hoc happy hours weekly. Every six months, we put together a company "on-site" at one of our global office locations as a way to socialize and share knowledge. Each team also organizes their own outings, off-sites, and attends conferences frequently.

Virginia

Director of Talent

What does your typical day look like?

I start my day with code reviews then have a standup with my team to go over tasks undertakings. A bit of brainstorming and pair programming with one of the developers which leads to a nice break involving lunch/snacks and/or video gaming/card games with the team and then I'll finish up tasks or carry over the remaining tasks to the following day.

Vane

Backend DevOps Engineer

What are some things you learned at the company?

Exceptional culture and mission can enable us to live meaningfully and accomplish the greatest work of our lives. If I’m spending 1/3 of my waking hours working, I want to solve complex problems and design experiences that make the world a better place with a team that inspires me to be the best version of myself. I discovered part of my ataraxia!

Diana

UX/UI Researcher & Designer

How do you empower your team to be more creative?

We always encourage team members to experiment with new technologies and explore their use cases in our products. We know that technology is ever changing and never stays the same. If you are not pushing forward then you are probably going backward. That's why we are creating a culture that encourages creativity and innovation

Mo

Engineering Manager

What are White Ops Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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