Vice President, Mental Health Provider Operations

| Greater NYC Area
Company Description:
Quartet is a pioneering healthcare technology company striving to improve the lives of people with mental health conditions. We connect people to a personalized care team to get them the right care at the right time. Our collaborative technology platform and range of services brings together physicians, mental health providers, and insurance companies to effectively improve patient outcomes and drive down healthcare costs. Backed by $93MM in venture funding from top investors like Oak HC/FT, GV (formerly Google Ventures), F-Prime Capital Partners, and Polaris Partners, Quartet is headquartered in NYC and is currently operating in several markets across the United States — Pennsylvania, Washington, Northern California, and New Jersey.
 

About the team & Opportunity: 

Mission

Build and nurture an MHP (Mental Health Provider) network where patients in all of our markets are able to get quick access to MHPs that are qualified to treat their mental health conditions, accept their insurance and deliver high value clinical care.

 
Role Vision
 
Quartet will have the highest quality MHP network in the United States as evidenced by patient outcomes.
 
Role Description
 
The Vice President of MHP Operations will design, develop and nurture a high-quality network of MH services across all of Quartet’s markets. This network will meet the demand for referrals to mental health services made by PCPs or self-referred by patients. The role, reporting into the COO, is both strategic and operational and will collaborate across the organization with Clinical, Product, Marketing and Operations.
 
Outcomes
  • Quartet will have a clear strategy to build MHP networks across the country with specific understanding of market-specific regulations, payer mixes and provider availability. Quartet will have a high quality, diversified mental health services network in each market that we serve.
  • There will be a robust, best-in-class offering of alternative care pathways
  • A tight alignment of MHP supply against referral demand in each market, driven by data and predictive analytics, will ensure that patients have quick access to care with the right providers
  • A defined set of metrics will enable Quartet to measure and report on the quality of MHPs and to evaluate patient outcomes across all care pathways offered by Quartet.
  • For each market there will be a detailed implementation strategy that will inform the in-market operational teams and provide ongoing strategic support.
Accountabilities
  • Build and lead a team to develop a deep expertise of the MHP landscape in Quartet’s existing and new markets including quality and quantity of supply and state-specific regulatory specifications.
  • Utilize predictive data from the Data & Analytics teams to understand market demand in each market to align MHP supply and demand.
  • Develop an in-depth understanding of all care pathways that Quartet could incorporate into its offering by doing in-depth research of the mental health landscape. Design and report metrics to track MHP network sufficiency that are clear and actionable.
  • Develop measurable quality criteria for MHPsCollaborate with Clinical and Product teams to drive analysis and build/buy/partner strategy around every mental healthcare modality need (e.g. in-person, tele-health, other non-traditional channels such as cCBT, etc.)
  • Partner with Patient Success teams to monitor patient demand trends and dynamically address supply needsPartner with Marketing to develop compelling messaging and collateral to support Inside Sales and Market Success responsible for MHP acquisitionPartner with Provider Success to ensure ongoing engagement of MHPs (minimize churn of key supply resources)

Experience and Qualifications

  • Minimum 10 years experience in the healthcare industry with direct prior experience building and managing MHP networks
  • Knowledge of alternative care pathways including tele-therapy/psychiatry, computerized CBT, meditation and sleep apps, etc.
  • Embrace technology and operational innovation in MHP network design
  • Direct experience utilizing data to drive decision-making and identify trends
  • Flexibility and adaptability to working in a fast-moving, fast-changing early growth stage company environment
  • Strong critical thinking skills, organized, thorough, capable of quickly switching gears.
  • Strong user orientation to delivering the best possible experience for all of Quartet’s users
  • Demonstrated ability to collaborate across the organization
Minimum Qualifications
  • Minimum 10 years experience in the healthcare industry with direct prior experience building and managing MHP networks
  • Knowledge of alternative care pathways including tele-therapy/psychiatry, computerized CBT, meditation and sleep apps etc
  • Embrace technology and operational innovation in MHP network designDirect experience utilizing data to drive decision-making and identify trends
  • Flexibility and adaptability to working in a fast-moving, fast-changing early growth stage company environmentStrong critical thinking skills, organized, thorough, capable of quickly switching gears.
  • Strong user orientation to delivering the best possible experience for all of Quartet’s usersDemonstrated ability to collaborate across the organization
Employee Benefits for Quartet include: Unlimited vacation, volunteer opportunities, catered lunches, snacks, team events and outings, full medical, dental + vision coverage, generous parental leave, commuter benefits, 15 free therapy sessions + unlimited copay reimbursements for mental healthcare, 401K, ESPP, gym benefits.
 
Want to know what Quartet life is like? Click here to meet our team.
 
Quartet is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Quartet does not accept unsolicited headhunter and agency resumes. Quartet will not pay fees to any third-party agency or company that does not have a signed agreement with Quartet.
 
Please note: Quartet interview requests and job offers only originate from quartethealth.com email addresses (e.g. [email protected]). Quartet will also never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Quartet, please notify us at: [email protected].
 
Have someone to refer? Email [email protected] to submit their details to us.
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • Sci-KitLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • PySparkFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

We're right by wifi-enabled Bryant Park, so you can take that meeting outside! Plus, lunch spots galore (priorities) and easy access to trains.

What are Quartet Perks + Benefits

Quartet Benefits Overview

Helping people lead happy and healthy lives starts with caring for our own team. In addition to comprehensive medical, dental, and vision coverage, employees can access up to 12 free therapy sessions a year, and unlimited copay reimbursements for any mental health appointments for you, your spouse, and your children. Keep scrolling to learn about some of our other favorite perks.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Plus: Life insurance. Enhanced mental health benefits. Paid membership to One Medical. Pre-tax health, transit and dependent care flexible spending accounts. Unlimited vacation and sick leave, and competitive family leave policy. Amazing office with stocked kitchen, weekly yoga, meditation services and regular company gatherings.

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