Oh Snap!
This job is no longer active - but you can still view the details below.

Technical Support Rep

| Greater NYC Area

About Simplifeye

At Simplifeye, our goal is to improve the workflow of dental and medical offices everywhere. We do this by providing timely information and improving the way our customers interact with their current software and office equipment. Additionally, we are helping practices engage their current customers while also helping them find new clientele.

The Role

As a Technical Support Specialist at Simplifeye you’ll be the first point of contact for our customers when they have questions or issues about our products and services. You’ll be working on a daily basis directly with our account management and engineering teams to help triage issues for our customers via phone, chat support and customer service software.

About you

You’ve got a passion for delivering an amazing customer experience, and have the patience of a saint. You proactively reach out to customers to work with them to implement solutions that are effective as well as gather feedback. You are resourceful and very tech savvy with the ability to learn complex customer service software systems, mobile devices, metrics tools and understand how these work together to effectively provide solutions to our customers.

Responsibilities

  • Be the first line of daily technical support for both customers and internal users
  • Issue triage via phone, chat and e-mail
  • Assist customers with software installation and remote control support when necessary
  • Participate in testing the product you’ll be supporting
  • Become an expert in in our products, tools and processes
  • Provide and gather product feedback


Requirements

  • 1 year of customer-facing support work
  • Must learn Simplifeye’s products end to end - supported EHR’s, agents, admin tools, customer service software systems, analytics packages and how they work together to help provide solutions
  • Windows applications installations
  • Some HTML Experience
  • Must be able to execute on tasks and directives from Engineering and Executive staff
  • Must be comfortable communicating issues in a public forum
  • Ability to balance multiple projects at once
  • Experience using customer-management tools, such as, Intercom, and Salesforce
  • Experience supporting Android and iOS devices
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • SalesforceCRM

Location

We are in the middle of it all! Some of the best restaurants in NYC are a few short blocks away. The 4,5,6,J,Z,F,D,N,Q,W,R trains are all close by!

An Insider's view of Simplifeye

How do you collaborate with other teams in the company?

I'm lucky to have the chance to work with every department at Simplifeye. Whether I work with Account Executives on an account they signed up, the Support team to resolve any issues, or just sit with the Executive team to have a conversation about ideas I have. We are extremely team oriented and it makes it such an amazing place to be every day!

Lindsay

Account Manager

How has your career grown since starting at the company?

If you have a vision of moving up quickly and taking on more responsibility, with hard work anything is possible! I knew that I wanted to be a valuable member of the team by continuing to develop as a sales rep, and eventually become a leader. I started as an Account Executive and within 8 months I was promoted to oversee a team of amazing SDRs!

Caroline

Direct Sales Manager

What makes someone successful on your team?

There are a few key traits of an outstanding sales person. A successful rep is resilient, not easily discouraged, & does not let rejection impact them on a personal level. The most successful people on our team are A+ players who are laser focused, empathetic, have infectious charisma & view every challenge as an opportunity to think dynamically.

Ethan

Sales Development Rep

What are Simplifeye Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences
More Jobs at Simplifeye3 open jobs
All Jobs
Dev + Engineer
Sales
Developer
new
New York