Oh Snap!
This job is no longer active - but you can still view the details below.

Technical Support Engineer

| Greater NYC Area


About Our Customer Support Engineer role

Dynamic Yield is on the lookout for a Customer Support Engineer. Part-time problem solver, part and full-time client advocate, this role is the first line of defense in solving critical issues for customers. The Customer Support Engineer is a natural communicator, quick-witted, and can diffuse a situation. In addition to those skills, the position needs someone with the ability to dive into technical problems and has the moxie to rally a technical support team to aid customer and technical issues.

Dynamic Yield’s commitment to customer satisfaction is unmatched. This position contributes to the success of the company by having keen product knowledge available to customers and making all future technical support easier for all teams. Fluency of language, knowledge of grammar, punctuation, and an advanced ability to communicate in written and verbal forms is a necessity as this job serves as an initial point of contact for Dynamic Yield. The position lends itself to a self-starter who takes initiative on their own.

The Task-at-Hand:

  • Research issues and identify potential solutions while providing prompt and accurate feedback to customers and internal stakeholders
  • Understand how things work and figuring out how they could break and what can be done to fix them
  • Prioritize and manage multiple issues from multiple customers on multiple products and platforms, all at the same
  • Communicate with customers and internal stakeholders to ensure that they are well-informed of the progress and plan

Optimal Skills for Success:

  • Strong understanding of JavaScript and web architecture (advantage)
  • Tech-savvy, with a passion for technology (advantage)
  • Strong professional communication skills in English, both written and verbal
  • Previous experience in a similar position - Call center support an advantage
  • Previous experience in remote environment
  • Self-managed, with a strong ability to prioritize and manage time effectively
  • Willingness to work in a shift-based work schedule
  • Strong analytical and problem-solving skills
  • Reliable, organized, detail-oriented, independent, and self-motivated
  • Team player & a “can-do attitude”

Equal Opportunity Employer: Dynamic Yield is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law


Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HBaseDatabases
    • Maria DBDatabases
    • MySQLDatabases
    • RedisDatabases
    • ScyllaDBDatabases
    • WordpressCMS
    • SalesforceCRM
    • MarketoEmail
    • SalesLoftEmail
    • MarketoLead Gen

Location

Conveniently located in the Flatiron/Union Square area, with access to food, parks, shopping, happy hour spots, and a number of train lines.

An Insider's view of Dynamic Yield

What are some social events your company does?

While we love throwing themed parties and happy hours, some of my favorite events have been the more interactive ones, like our Pizza tour of New York, where we rented a bus to take us on a private a food tour of some of the most popular pizza spots in the city!

Julie Goldstein

People Operations Manager

What does your typical day look like?

I am constantly working on new campaigns and identifying opportunities to focus on my team's outreach efforts and consistently collaborate with other teams, especially Sales and Marketing.

Matthew Kelly

Head of Market Development

How does the company support your career growth?

One of the things I love the most about Dynamic Yield is our ability to lean on and learn from each other. There's no hesitancy to ask for help from another team member. In addition, the executive team is really attentive to everyone's personal and career growth and is invested in everyone's pursuit of building solid, long-term careers.

David Fine

Senior Customer Success Manager

What is your vision for the company?

Our forever mission is to build the best personalization technology in the market – in a rapidly changing consumer landscape, this means the innovation never ends and we’re committed to evolving with it and meeting the needs of customers at every step of the way.

Liad Agmon

CEO

What unique initiatives do you have that encourage innovation?

I love how the possibilities of using a tool like Dynamic Yield are endless — the fact that our customers can test and experiment within our platform is truly exciting. This pushes us to leverage new functionalities for certain jobs or provide insights back to Product and R&D so we can help meet the demands of customers.

Jessica Cohen

Customer Consultant

What are Dynamic Yield Perks + Benefits

Dynamic Yield Benefits Overview

At Dynamic Yield, we know how important it is to establish a work-life balance because your time outside of the office is just as important as your time spent in the office. We offer a range of benefits to help our employees lead a healthy and balanced life, from generous paid time off and parental leave to weekly lunches and wellness benefits. We have offices around the world filled with unique individuals that bring our company to life, and we are always finding special ways to celebrate them. Whether there's a fridge stocked with craft beer, or unwinding with a game of Mario Kart, there's always something exciting happening at our Dynamic Yield offices.

Culture
Friends outside of work
Eat lunch together
We have weekly lunches every Friday where the team comes together. On other days you can find employees having meals at our communal table.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Dynamic Yield provides employees with a 401(k) matching plan managed by McDonald's. We match 100% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Dynamic Yield offers professional development opportunities like training, courses, as well as the ability to attend job-related conferences and seminars.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

At Dynamic Yield, we really value personal growth -- personally, professionally, and academically. Every person is granted access to more than 5,700 courses on LinkedIn Learning (formerly Lynda.com), to learn more about everything from business and technology to creative skills. Additionally, we’re all provided a monthly stipend for health and fitness activities, like gym memberships, group exercise classes, nutritional programs, spa treatments, physical wellness products, and more so we can become the best versions of ourselves.

More Jobs at Dynamic Yield11 open jobs
All Jobs
Data + Analytics
Marketing
Operations
Sales
Marketing
new
New York
Sales
new
New York
Sales
new
New York
Data + Analytics
new
New York
Sales
new
New York
Operations
new
New York
Sales
new
New York