Technical Support Engineer (Spanish Speaking)

| Greater NYC Area
We are looking for a Technical Customer Support Engineer to join our world class Customer Support Team located in our White Plains, NY office. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today. You will be responsible for learning and troubleshooting the Turbonomic product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.
We’re the leader in workload automation for hybrid cloud and transforming the way IT operates. We want the brightest and most driven individuals who are looking to steer the future of technology. If you thrive in a team-based environment where intellectual curiosity and willingness to go the extra mile without giving up are in your DNA, we want to hear from you!

Responsibilities

  • Take ownership of customer issues and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Reproduce customer environments and test and validate fixes and workarounds
  • Act as a liaison between customers, technical pre-sales, sales teams and the product development team
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and tracking of all issues in our ticketing system from open to resolution
  • Document knowledge in the form of knowledge base tech notes and articles

Qualifications

  • 1+ year of experience in technical support
  • Working knowledge of Linux systems and virtualization technologies
  • Strong analytical and problem-solving skills
  • Excellent customer-facing written and verbal communication skills
  • Self-directed, eager to learn with a desire to work in a fast paced start-up environment
  • BS degree in Information Technology, Computer Science or equivalent preferred but not essential
  • BONUS Points if you have any of these:
  • (1) RHEL experience
  • (2) Knowledge of virtualization management

About Turbonomic:
Turbonomic helps thousands of enterprise organizations activate their hybrid cloud journey by leveraging our patented platform to continuously assure that application workloads get precisely the right resources needed to ensure performance and eliminate overspending while maintaining policy compliance.
 
Turbonomic is the leader in Workload Automation for Hybrid Cloud. Recently, Turbonomic was named an Inc. Fastest Growing Company and a Forbes Cloud 100 Company – both for the third time. We also made the Inc. Best Workplaces 2018 list and locked in strong partnerships with Microsoft, AWS, Cisco and DXC to accelerate our growth. Turbonomic was founded in 2009. We’re headquartered in Boston, Massachusetts and we have offices in New York City, White Plains NY, Toronto, Australia and the United Kingdom.
 
Our company culture creates a workplace that values trust, performance and transparency. This is done through our employees who naturally operate with a sense of fearlessness, collaborate often, are curious learners that have a sense of urgency behind their work and are coachable, but also coaches in their own regard. You also have to like having fun - we have a lot of it. If that sounds like something you’d like to be part of, we’d love to hear from you. To learn more about our company culture, check out our careers site, our careers blog, or our employee podcast.
To make sense of the market opportunity ahead of us, Gartner predicts that 90% of organizations will adopt hybrid cloud infrastructure by 2020. Currently there are 200M workloads in the world, but that is also expected to grow 20% each year to 380M in 2020. And we’re sitting right in the middle of this opportunity with the right technology to help move customers forward in their cloud strategy to transform their businesses for the digital age.
 
Benefits & Perks:
Health, dental and vision coverage – health is a #1 priority for us, we’ve got you covered.
Unlimited paid time off – flexibility boosts creativity and performance… work-life balance is key.
Pre-tax benefits – medical, dependent care, commuter, 401k.
Access to executives – we have a no-door policy, learn and collaborate with execs.
Beer Fridays, unlimited snacks, cold brew coffee on tap – physiological needs, check.
Game rooms, quiet areas and more – play a round of billiards, table tennis or grab a quiet space to focus
Career advancement – jump in, learn, make an impact and shape your career

Responsibilities

  • Take ownership of customer issues and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Reproduce customer environments and test and validate fixes and workarounds
  • Act as a liaison between customers, technical pre-sales, sales teams and the product development team
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and tracking of all issues in our ticketing system from open to resolution
  • Document knowledge in the form of knowledge base tech notes and articles

Qualifications

  • 1+ year of experience in technical support
  • Working knowledge of Linux systems and virtualization technologies
  • Strong analytical and problem-solving skills
  • Excellent customer-facing written and verbal communication skills
  • Self-directed, eager to learn with a desire to work in a fast paced start-up environment
  • BS degree in Information Technology, Computer Science or equivalent preferred but not essential
  • BONUS Points if you have any of these:
  • (1) RHEL experience
  • (2) Knowledge of virtualization management

About Turbonomic:
Turbonomic helps thousands of enterprise organizations activate their hybrid cloud journey by leveraging our patented platform to continuously assure that application workloads get precisely the right resources needed to ensure performance and eliminate overspending while maintaining policy compliance.
 
Turbonomic is the leader in Workload Automation for Hybrid Cloud. Recently, Turbonomic was named an Inc. Fastest Growing Company and a Forbes Cloud 100 Company – both for the third time. We also made the Inc. Best Workplaces 2018 list and locked in strong partnerships with Microsoft, AWS, Cisco and DXC to accelerate our growth. Turbonomic was founded in 2009. We’re headquartered in Boston, Massachusetts and we have offices in New York City, White Plains NY, Toronto, Australia and the United Kingdom.
 
Our company culture creates a workplace that values trust, performance and transparency. This is done through our employees who naturally operate with a sense of fearlessness, collaborate often, are curious learners that have a sense of urgency behind their work and are coachable, but also coaches in their own regard. You also have to like having fun - we have a lot of it. If that sounds like something you’d like to be part of, we’d love to hear from you. To learn more about our company culture, check out our careers site, our careers blog, or our employee podcast.
To make sense of the market opportunity ahead of us, Gartner predicts that 90% of organizations will adopt hybrid cloud infrastructure by 2020. Currently there are 200M workloads in the world, but that is also expected to grow 20% each year to 380M in 2020. And we’re sitting right in the middle of this opportunity with the right technology to help move customers forward in their cloud strategy to transform their businesses for the digital age.
 
Benefits & Perks:
Health, dental and vision coverage – health is a #1 priority for us, we’ve got you covered.
Unlimited paid time off – flexibility boosts creativity and performance… work-life balance is key.
Pre-tax benefits – medical, dependent care, commuter, 401k.
Access to executives – we have a no-door policy, learn and collaborate with execs.
Beer Fridays, unlimited snacks, cold brew coffee on tap – physiological needs, check.
Game rooms, quiet areas and more – play a round of billiards, table tennis or grab a quiet space to focus
Career advancement – jump in, learn, make an impact and shape your career

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • PythonLanguages
    • MicroservicesLanguages
    • html5Languages
    • angularjsLanguages
    • dockerLanguages
    • distributed-systemsLanguages
    • AzureLanguages
    • AWSLanguages
    • VMwareLanguages
    • KubernetesLanguages
    • MesosphereLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • BasecampManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • leankitManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • marketoEmail
    • MarketoLead Gen
    • terminusLead Gen

Location

We have an office right across from Grand Central Station and another larger office right outside the city in White Plains NY.

An Insider's view of Turbonomic

How does your team reward individual success?

We're big believers in reward. We offer impressive sales incentives for high performance, leadership awards for those going above and beyond, we have individual recognition from our Board each quarter where the chosen employee get's quite a nice gift during our board meeting, and plenty of high growth career opportunities for those innovating.

Kara

Chief People Person

What projects are you most excited about?

You get to really drive the life cycle of new features from high level concept to delivery and support. These aren’t small features either… you’re managing some of the most impactful features that will bring a tremendous amount of value to enterprise customers across the globe. It’s not common to be able to walk away with that level of impact.

Mor

CTO, Cloud

How has your career grown since starting at the company?

My career has grown quite a bit since joining. I joined Turbonomic as a Marketing Associate and was quickly promoted to Marketing Manager within my first 8 months due to the projects I took initiative on. I was then offered a new role as Brand Marketing Manager a year later because the company had a need for it and it's been a ride since then!

Justin

Marketing Manager - Corporate Brand

What is your vision for the company?

The challenges in hybrid cloud management cannot be solved at human scale. It must be done through software. To solve the hybrid cloud management challenges, we must start with a platform comprising of three core tenets: Abstraction, Analysis, and Automation. We're on a mission to transform how IT operates to enable a hybrid cloud world.

Shmuel

President and Founder

What’s the vibe like in the office?

The office is very relaxed, but with constant collaboration happening all around. There is xbox, table tennis, puzzle stations and a lot of break out areas for quiet work. Everyone is extremely friendly and always willing to help out with any project you're working on, this includes our founders/execs. Overall, it's supportive and challenging.

Navaz

VP of Engineering

What are Turbonomic Perks + Benefits

Turbonomic Benefits Overview

Working here gains you both the usual perks, but with the added bonus of some unique benefits that you won't find in most companies. We have bean bags, xbox, puzzle rooms, free coffee and healthy snacks and a few other usual suspects. Outside of that we offer bi-weekly yoga, ergonomics classes, Bike Share programs, discounted commuter options, and gym discounts. Our health plan is competitive along with our dental and vision plans. One of the best benefits of working here is the access you get to our leadership team - where they're always willing to help you learn new concepts or dig deeper on a project to get it to the finish line. We have a whole lot more, but you'll have to come check us out!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Turbonomic's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,650 annually.
Dental Benefits
Our dental plan covers 85% of the cost of preventative care, including x-rays.
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Turbonomic hosts bi-weekly company-wide lunches with some of the best local food.
Happy Hours
Turbonomic hosts Beer Friday every week.
Recreational Clubs
Turbonomic employees organize and compete in many local recreational clubs including; Volleyball, Softball, Bowling, and Trivia Nights.
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Beer Fridays. Competitive Healthcare Coverage. Unlimited Paid Time Off. Flexible Work: Work from Home when needed. Unlimited snacks, coffee and drinks. Discounted Gym Memberships. Games: Billiards, Ping Pong, and Corn Hole.

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