Sr. Operations Manager @ Enertiv

| Greater NYC Area
Please email [email protected] with "Built In NYC" in the subject line.
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Enertiv seeks a highly qualified Operations Manager to join our growing team. This role will be responsible for managing project implementations and scaling our deployments nationally. The Operations Manager will coordinate with a range of stakeholders including: clients, subcontractors, field technicians, project engineering and management. The individual is also responsible for developing a plan of action for all potential projects in the pipeline and continuously improving internal processes. The Operations Manager will ensure that projects are completed at the highest level of quality and on time. The ideal candidate is process oriented, has a high attention to detail, and has great communication skills. Prior field experience is preferred.

Responsibilites:

  • To coordinate all client projects, managing multiple projects simultaneously
  • To be the primary client contact from project kick off through site commissioning
  • To manage all scheduling, deliveries, and issue resolution on behalf of the client
  • To work closely with the Project Engineering, Product (hardware & software) and Client Success teams to effectively manage project deadlines, minimize errors in production, and produce deliverables
  • To regularly update clients on project statuses and any potential delays (hyper communication)
  • To ensure that internal protocols are followed with diligence and make best efforts to deliver projects on time
  • To look for opportunities to improve existing processes, putting the clients needs and expectations first

Qualifications:

  • Prior field and customer experience
  • Process and detailed oriented
  • Excel in fast-paced environment
  • Deliver a project from start to finish quickly
  • Communicates to teams for assistance
  • Solving problems with mentality to push in terms of scale
  • Bachelors/Masters in Engineering preferred
  • Assisting installation team with documentation, insurance (COIs)
  • Supporting projects on site and remotely
  • Flexible hours for remote install support
  • Familiar with electrical systems, high voltage, and industrial controls

 

Perks:

  • High growth and high visibility
  • Great compensation
  • Paid vacation
  • Generous health & transportation benefits
  • Enertiv Explore™ company sponsored team adventures
  • Free lunch every Friday
  • Snacks/Coffee Bar/Fresh Fruit/Adult Beverages stocked
  • Our office is on the top floor of our building and we have a balcony, as well as a large rooftop with amazing views of Manhattan
  • CitiBike Membership
  • Subsidized membership to New York Health and Racket club
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Please email [email protected] with "Built In NYC" in the subject line.
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Location

New York, NY 10014

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Child Care & Parental Leave Benefits
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