Senior Production Support Engineer

| Greater NYC Area

At OnDeck, we make small business a big deal. We’re improving the world’s economic landscape by changing the way small businesses access capital. We care intensely about each other, our company and the customers we serve, and are committed to making every day count.

Technology at OnDeck is a mix of building world-class user experiences for our partners and direct customers, data processing to enable underwriting model development and real-time lending decisions, automating operational and compliance workflows, and generating precise money movements and calculations to service our customers. We have an emphasis on scalability, security, reliability and accuracy.

What you offer us: 

  • Passion for digging deep to get to the heart of an issue - tackling only the surface problem just doesn’t cut it for you.
  • Enthusiasm for helping others in a helpdesk or similar troubleshooting environment. You achieve a great sense of accomplishment through the service you provide.
  • Creativity in problem solving – often the simplest workaround isn’t the most obvious one.
  • Facility with reading and writing SQL statements of medium to advanced complexity. You must be able to dig through and make sense of large volumes of data across multiple tables and databases to identify and isolate issues.
  • Proficiency with Linux: navigating the file system, editing files, searching through logs.
  • Ability to anticipate technical problems through monitoring.
  • Demonstrates expertise with other stakeholders by providing input to multiple business initiatives, contributing ideas or improvement to your teams and others.
  • Prioritizes succeeding as a team versus succeeding as an individual; provides direction/supports to other staff members.
  • Excellent written and verbal communications skills.

In this role you will: 

  • Interact with virtually every aspect of our organization and have a breadth of product knowledge that few others have.
  • Be very popular inside our organization – people love having their problems solved!
  • Have a variety of ways to contribute instead of doing the same thing over and over again. For example, you might focus on responding to tickets on some days, on other days you may have to dive deep with SQL on data integrity issues, still others you may be identifying and solving problems at a higher level through process optimization and tools creation.
  • Analyze issue trends and work with our technology and product teams to advocate for fixes.
  • Perform in-depth research and find the root cause of production issues.
  • Build new scripts/tools and use existing scripts/tools for data correction and data integrity validation.
  • Foster a culture of learning, collaboration and continuous improvement.
  • Define and implement Production Support best practices.
  • Monitor the successful completion of our daily batch jobs.
  • Participate in on-call rotation

Requirements:

  • 3+ years of experience in a Production Support role
  • Strong Understanding of Linux
  • Comfortable creating complex SQL queries

Nice-to-haves (not required):

  • ITIL certifications or experience working in an ITIL environment. This team is mainly focused on the Incident Management and Request Fulfillment processes.
  • Experience scheduling and managing batch jobs.
  • Exposure to programming languages such as Python and Java
  • Experience working with development teams in an agile environment.
  • Experience working in the Financial industry or with Web applications.
  • Experience working with development teams in an agile environment, as this role will involve helping to identify features/define requirements and perform User Acceptance Testing.
  • Training or experience in process optimization and documentation.
  • Experience identifying data issues.

About OnDeck:

As the largest online small business lender in the U.S. serving more than 700 different industries, we have been trusted by over 80,000 small businesses by providing them with a term loan or line of credit to help them build growing and thriving enterprises. Since 2007, we’ve issued over $10 billion in capital.

Join us as we enable small businesses to achieve their goals. At OnDeck, we’re reinventing small business financing. We care intensely about each other, our company and the customers we serve, and are committed to making every day count. We are small enough to be nimble and strong enough to make a big impact.

OnDeck believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities. We offer: 

  • Generous Vacation
  • Comprehensive Healthcare
  • Educational Reimbursement
  • 401k Matching
  • Parental Leave
  • Sports Teams
  • Stocked Kitchens
  • Loan Consolidation

We are going to ask you to talk about your accomplishments. Here are some of ours: 

  • WorldatWork, 2017 Seal of Distinction
  • Fortune 50 Best Workplaces for Diversity, 2016
  • Fortune 50 Best Small and Medium Companies to Work For, 2016
  • Fortune 30 Best Workplaces in Finance and Insurance, 2016
  • Built in Colorado, Top 100 Digital Companies in Colorado, 2015, 2016, 2017
  • Built in NYC, Best Places to Work, 2018 (#16)
  • Crain’s New York Business Fast 50, 2013, 2014, 2015, 2016, 2017
  • Fortune and Great Place to Work 100 Best Workplaces for Millennials, 2015
  • Fortune/Great Place To Work Great Rated! People’s Picks: 20 Great Workplaces in Financial Services, 2015
  • Crain’s New York Best Places to Work, 2013, 2014, 2015
  • Colorado SHRM Best Companies to Work For in Colorado, 2015
  • Forbes’ America’s Most Promising Companies, 2013, 2014
  • Selling Power Magazine Best Company to Sell For, 2013, 2014, 2015, 2016, 2017, 2018
  • 500|5000, 2013, 2014

As part of our dedication to maintaining an inclusive and diverse workforce, OnDeck provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OnDeck complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

OnDeck expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of OnDeck’s employees to perform their job duties may result in discipline up to and including discharge.

**No external recruiters or agents, please.**

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

A short walk from the Empire State Building and Times Square, our office is located amid the bustle of midtown Manhattan.

What are OnDeck Perks + Benefits

OnDeck Benefits Overview

OnDeck believes that each and every team member plays an important role in our company’s success. That’s why we strive to provide you and your family with a competitive and comprehensive benefit program with a variety of options and opportunities.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees have the option to set aside pre-tax dollars to pay for eligible Medical, Dental and Vision expenses as well as eligible child care expenses.
Disability Insurance
Our STD plan provides a level of continued income in the event you become disabled and cannot work. Should your disability extend lpast 26 weeks, LTD kicks in at 60% of base monthly earnings.
Dental Benefits
Employees can choose from two dental plans including one that is offered at no cost for employee only coverage.
Vision Benefits
The OnDeck Vision plan provides affordable eye care and discounts to cover routine eye exams, prescription eyeglasses or contact lenses,
Health Insurance Benefits
OnDeck offers employees flexibility to choose from several comprehensive medical plans.
Life Insurance
Our basic life insurance plan is a core benefit provided by the company at no cost to you. You can purchase additional life insurance for yourself, spouse or domestic partner and eligible dependents.
Pet Insurance
You have the option to elect pet insurance which includes coverage for veterinary expenses related to accident and illnesses
Wellness Programs
As an OnDeck employee you have access to additional discounted resources such as weight management programs, massage therapy and more.
Retirement & Stock Options Benefits
401(K)
Our 401(k) plan provides you with an opportunity to invest in your future with the option of contributing pre-tax into your retirement account.
401(K) Matching
OnDeck currently matches 50% up to the first 4% of your deferrals. In 2019, this is changing to 6%.
Employee Stock Purchase Plan
As a member of OnDeck, you will be able to participate in our ESPP and purchase OnDeck stock through payroll deductions at a discounted rate.
Performance Bonus
Annual incentives also referred to as bonuses are based on achievement of personal and company performance targets.
Child Care & Parental Leave Benefits
Generous Parental Leave
OnDeck provides a maximum of 16 weeks combined paid Disability and Parental Leave depending on years of service
Remote Work Program
We are rolling out a formal Remote Work policy in 2019. That said, team member requests to work remote are evaluated based on variety of factors and we currently have approx. 30 remote team members.
Family Medical Leave
Adoption Assistance
OnDeck will reimburse up to $5,000 in expenses related to the adoption of a child under the age of 18.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
If team members volunteer during the work day, they are paid for their time.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
The commuter benefits plan provides you with the opportunity to pay for your commuting costs (mass transit and parking) with pre-tax dollars (up to the IRS maximums).
Company Outings
We have a company party in each office twice a year to celebrate team member and company achievements. This is in addition to department outings and celebrations.
Game Room
In our kitchen, we have a ping pong table where team members can play at their convenience.
Stocked Kitchen
Variety of healthy and delicious snacks including yogurt, cereal, nuts, oatmeal...as well as drinks and coffee.
Happy Hours
Bi-weekly social hour in each office, alternating breakfast and evening to accommodate different team member lifestyles.
Professional Development Benefits
Job Training & Conferences
Each department gets a set budget every year to send their own team members to job training and conferences relevant to their job and development.
Tuition Reimbursement
Team members are eligible to apply for tuition reimbursement for various career and professional development opportunities. Job-related courses will be reimbursed up to $5,250 a year.
Diversity Program
We currently have a Women in Tech ERG and our Culture Committee plans events throughout the year with inclusion in mind - whether a guest speaker or celebrating a heritage month.
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