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Regional Manager, Agent Success

| Greater NYC Area

Real Estate agents are the experts who utilize Compass technology and tools to ensure a great experience for our consumers buying or selling a home. As the Regional Manager, Agent Success for Compass, you will lead our growing Agent Success team as they manage the operational experience for our Agents. You constantly think of ways to improve the workflow and efficiency of not only the AgentSuccess team, but of the agents as well. You play a critical role in maintaining agent care and retention, a competitive advantage for Compass. Along with many others, some key responsibilities will include developing efficient processes, integrating support across teams, and designing and implementing new services. You strive to deliver excellent customer service and are continuously looking to improve. Acting as a leader, you motivate and mentor your team members, and synthesize from across the different functions who provide services for our agents.

At Compass you will:

  • Lead and continue to grow the team as the focal point for driving agent satisfaction and efficiency
  • Evaluate key areas of responsibility and implement operational improvements, including agent on-boarding and assimilation, training and development, and agent feedback
  • Devise and execute strategic plans to educate, engage, and retain Compass agents, with the goal of building a successful environment for all agents
  • Spearhead initiatives to improve the experience for our agents by evaluating the effectiveness of current practices and analyzing data and results
  • Advise senior leadership on agent and organizational needs
  • Improve current systems that field incoming requests from agents and ensure that issues are resolved both promptly and thoroughly, with a strong customer-service mindset
  • Partner with our Product, Marketing, and Management teams to drive continuous innovation and launch new services and tools
  • Work closely with Agent Success teams in headquarters and other regions

What we're looking for:

  • B.A. or B.S. degree and 4-6 years experience leading an account management, customer service, or internal operations group preferred
  • Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
  • Experience managing diverse groups of people and building teams (hiring and developing)
  • Ability to think critically and strategically to evaluate current processes and innovate better systems amidst a high-growth, fast-changing environment
  • Proven ability to work directly with clients on solving complex issues and ability to think critically about our most challenging operational issues
  • Impeccable attention to detail and problem-solving skills
  • Strong written and verbal communication, ability to lead meetings with multiple parties
  • Highly organized; ability to multi-task and handle multiple deadlines simultaneously
  • Flexibility to travel and work weekend hours as needed

At Compass, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place. 
















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